Jouri, a Murwab Hotel — Hotel in Doha

I was attending a friend daughter's birthday celebration in Yanson Restaurant last 30 March 2022 with my husband. To my surprise, the person who attends to open the door (he might be a security or a doorman since he is only the person outside that time) after he ask for an ehteraz he ask us (me and my husband) what is our room number? I was taken a back, what he was trying to imply (please enlighten me)? I found that question intrusive, rude and very unprofessional. In my number of years attending hotel parties/celebration in hotels none of the guards or doorman or whoever is in front door will ask about that. It not their job to spy on the guest.

You need to train your front of the house on how to act professionally regardless of whoever the guest was because it will solely reflect on the hotel itself. And please do not underestimate the power of "word of mouth", that guest might tell everyone he/she knew about your hotel and how his/her experience will make him/her not coming back anymore. Hospitality industry is very competitive and if you fail in the customer service badly it is really not good for the business.

I was supposed to let is pass but up to this day (it has been 8 days) but the incident still irks me to the core and I cannot forget his face when he ask me and my husband about a room number? I don't know but how he say the word is very rude and he even has a smirk on his face that time.

However, that bad experienced got covered because we have this fine gentleman (a Floor manager might be) in the reception area who warmly welcomes us and even accompany us from the elevator until to where the party was held. That's what we call hospitality, indeed.

I hope that this experience will not stop me (and I hope I will eventually forgot about it) and my friends from coming back into your hotel since the rest of the staff are nice and very...

Was transiting through Doha and ended up staying at the hotel as part of Qatar Airlines transit stay agreement. I need to start with the good first , the rooms were nice and clean . That’s the end of the good part of my stay . The service was absolutely horrendous, I had to call in for a dental kit 4 times before I got one about 3 hrs later . One of the managers at the front desk handled a question about a shuttle to the airport extremely poorly, in essence saying either I stick to the pre-determined times or I get my own transport. I travel quite a bit and most good hotels may have the same response, but they approach it more tactfully. That tells me the hotel is either not investing in training their staff or don’t really care about service . The food was passable, you eat it because you don’t have any other option . Last but not the least , when I returned to the room after my absolutely charming experience with the front desk manager, I found out that the water heating kettle in my room was not working . This was the straw that broke the camels back, instead of calling front desk and waiting an hour for them to give me a new kettle, I picked up my bags and left for the airport. I should have known that things were going to be bad, when at the time of transporting us from the airport the hotel, they stuffed 6 of us and a baby, in a SUV whose interiors reeked of gasoline.

This hotel is essentially a bunch of nice rooms that’s it , the service ,food and the amenities are pretty tragic . In future , I will never stay here .

I usually never give such poor ratings, but this experience really had me...

I stayed in a room at Jouri Hotel for 6 nights, with breakfast included, for a total amount of 400€ for 1 person.

Overall, this is is a wonderful hotel, that's always clean and smelling fresh, with extremely nice and accommodating staff. The hotel is really well located as well, at walking distance from the National Museum of Qatar (5min), the Museum of Islamic Arts and Souq Waqif (20 min). You can also walk to the Old Doha Port and Mina District, though it's a bit longer. You can also use taxis, as they are affordable and very convenient when the day is too hot.

The rooms are very high tech, what with the lights system and do not disturb/please clean buttons, it took me days to figure them all out 🥲 The rooms are very neat and functional though and the cleaning staff does a wonderful job, so well done!

I do have a small issue with the breakfast, as it is an all you can eat buffet, guests tend to get over the top and fill their plates to the brim, food they are obviously not able to eat, so this leads to an INSANE amount of wasted food every day. Maybe it is worth it to review this system and maybe raise awareness towards the hotel guests about this. That's just a suggestion 😁

As a solo female traveler, I have to stress the fact that the area and the hotel in itself made me feel very safe.

Anyways, thank you Jouri, I'll definitely book again in this hotel when I come...