CH Hotel — Hotel in Bucharest

I stayed in this hotel more then 50 nights last 3 years. During my last stay, together with my wife, we met unpleasant situation - our car was damaged.

Spotting my car damage, for which I believed (but was not sure if) it happened on unsecured hotel parking, I asked reception staff to help me - just to confirm if there is visible evidence in their surveillance camera, worth going to police. I never asked to show me any footage as I know this might violate GDPR. I was not rude, impolite, not even upset - those things happen. As I am frequent traveller, it happened more then once.

No one was really willing to help. Because I stayed for several days, I asked in different shifts, different personal. I rarely see this attitude in Romania - normally people are warm and helpful to strangers. I'd like to point out that most of staff members should have knew me from before.

Reception staff directed me to police station, which was (explained by police patrol that I found outside) difficult, because in station staff do not speak English. Police patrol advised to call police to hotel, where hotel staff can help me report damage, that supposingly happened in their parking lot. Again, this was refused by staff. One staff member finally promissed help, but he never called back.

Days after publishing unsatisfying review, Hotel manager called me, apologized in behalf of staff, stated that staff could have helped me, and he already personally checked cameras, where he found nothing. I appreciated theh call and apology, thinking again about staying once again.

What followed was a response of hotel Sales Director to comment of my wife in Google - explaining her that they could not provide or show me a video I never asked for. I found this response manipulative. From that response, I suspect she (Sales Director) does not have good communication with rest of staff, or she writes response just to make up the image.

Dear Hotel, I never asked you to show me video or break any law or regulation, in particular GDPR you refer to, I asked for help, to check yourself and confirm if you have evidence or not - reception refused, and hotel manager informed me week later when time passed and I did not need it, I asked for for help to call police, reception refused it, while manager who called me week later confirmed in phone call it was a mistake of their staff.

It does not matter if you did not understand me on spot - I asked if you can do one thing, and you responded that you cannot do another. It matters that you had no willingness to help foreigner who was loyal guest. When foreigner is in need, this values more then bed, food and location.

From behaviour in situations above, I can spot staff attention to hotel review score, but I cannot recognize attention to customers.

Advice to hotel owner - improve trust, relations and communication between your management and your staff, as your brand image is not only presented in internet, but also in reception desk, who is your strongest marketing team for returning guests. Focus on client is key to success in any business.

Needless to say I will seek for another accommodation in future, sadly remembering NH - CH hotel in Bulevard Mircea Voda as cosy nest once upon a time.

Cheers to hotel staff, do not bother answering with your cliche answers, and remember that your answer values the most right there on spot. Weeks after we, as guests, are gone, any answer is shallow.

This review was written with respect to people like me - frequent travellers abroad, who look for more then cliche criteria found on Booking app in order to find cosy places to stay, and for trustful host they...

Review of CN Hotel – Stay from July 2 to July 5, 2025

Updated Review – July 3rd Today, July 3rd, the hotel management kindly changed our room. The new room’s air conditioning is working perfectly, and we’re much more comfortable now. I’m happy to update my rating and give 5 stars for the rooms as well. Thank you to the staff for resolving the issue promptly.

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I have stayed at CN Hotel multiple times over the past summers, including during its previous ownership under the NH chain. While the hotel has always maintained a clean, modern, and spacious environment, and the staff remains friendly and professional—with a smooth and efficient check-in process—some significant changes have impacted the overall value.

Since the hotel changed ownership a few years ago (along with a rebranding from NH to CN), room prices have more than doubled. Unfortunately, this price increase hasn't been matched by key infrastructure improvements.

The biggest downside of my stay was the air conditioning. It was noisy and barely functional, making the room uncomfortably warm. When I brought this up, I was informed that the air conditioning system is old and many rooms suffer from the same issue. This is surprising and disappointing given the high rates now being charged.

While I still appreciate the comfort, cleanliness, and service, the poor climate control—especially in the summer—makes it difficult to fully recommend this hotel unless significant...

Says it’s a four star hotel but the service is akin to a one star establishment. I arrived at the weekend and found that something in my bathroom was broken and the curtains didn’t close properly. I went to reception and told the person there. He looked completely uninterested and said there was nothing he could do. After a while he said he would go up and have a look himself while I was out. When I came back, nothing had been done. Apart from that, the room was okay but there was no tea for example and not enough sockets. Location is okay but it’s not next to all the big things to see. There are better hotels for better value elsewhere.

Also, 35 euros for a shuttle from the hotel to the airport?! I used Bolt instead and paid just under 15 euros.

EDIT: I think the response to my review from the hotel manager below speaks for itself. There is nothing in my review which is inaccurate. All it shows is they are unable to accept criticism, all of it...