Trianon Hotel — Hotel in Bucharest

Simply incredible.||Worst customer experience ever encountered in a hotel.||Upon trying to book by phone, noone could be reached for hours under the booking phone.|I should have been suspicious, but I unfortunately wasn't, so I booked online.||Suddenly the same number that was unavailable for ages called me up after booking on their page, stating it wouldn't be possible anymore to pay by card from this time of the day on (31.08.24, 15:45).|Instead I would have to pay cash - of course ATM fees would be my problem, not theirs.|Felt pretty suspicious, but since I already booked, I went with it and bit the bullet.||Upon arrival (not even 7pm yet), the place was all open, no receptionist to be found for a long time, only the TV running behind the desk showing local soccer.|Whoever could have entered into the hotel premises without anyone noticing, felt highly insecure!||After a considerable wait - and calling all possible hotel numbers, most just ringing at the empty reception, the receptionist was finally reached and came from wherever he was hiding from work.||The receptionist commanded me around during check-in (31.08.24 7pm) to fill out the registration form etc. and was as aggressive as possible with questions of mine - even though I had filled out all of my information already online during booking. He even started ripping the pen out of my hands as he got more and more impatient.||When I asked for his name, he repeatedly refused to tell me his name.|Instead he started shouting at me to a point it got physically uncomfortable.||He even went ahead to void my data privacy by showing my filled registration form with all my private information including ID number, address etc. to another hotel guest, obviously complaining about my in his opinion too sloppy handwriting. He didn't care about my ask and complaint not to disclose my personal information to strangers.||He - and also the morning staff refused to hand me a complaint form - which the hotel is required to provide by law.|The morning staff (01.09.24, 9:00) couldn't have cared less about my uncomfortable to frightening experience with her night shift colleague, didn't even react upon my complaint, not even speaking of and protective action of hers.||The hotel is run down, so are the rooms. Dripping toilet flush, broken bed frame, useless air conditioning are just some of its unpleasant 'features'.||With whatever confronted, be it law breaking behaviour or other issues, the staff is just shrugging shoulders, stating the hotel will be closed anyways soon for a general renovation - which explains why nothing is being fixed but guests need to live with all of what's broken and pay...

Simply incredible.

Worst customer experience ever encountered in a hotel.

Upon trying to book by phone, noone could be reached for hours under the booking phone. I should have been suspicious, but I unfortunately wasn't, so I booked online.

Suddenly the same number that was unavailable for ages called me up after booking on their page, stating it wouldn't be possible anymore to pay by card from this time of the day on (31.08.24, 15:45). Instead I would have to pay cash - of course ATM fees would be my problem, not theirs. Felt pretty suspicious, but since I already booked, I went with it and bit the bullet.

Upon arrival (not even 7pm yet), the place was all open, no receptionist to be found for a long time, only the TV running behind the desk showing local soccer. Whoever could have entered into the hotel premises without anyone noticing, felt highly insecure!

After a considerable wait - and calling all possible hotel numbers, most just ringing at the empty reception, the receptionist was finally reached and came from wherever he was hiding from work.

The receptionist commanded me around during check-in (31.08.24 7pm) to fill out the registration form etc. and was as aggressive as possible with questions of mine - even though I had filled out all of my information already online during booking. He even started ripping the pen out of my hands as he got more and more impatient.

When I asked for his name, he repeatedly refused to tell me his name. Instead he started shouting at me to a point it got physically uncomfortable.

He even went ahead to void my data privacy by showing my filled registration form with all my private information including ID number, address etc. to another hotel guest, obviously complaining about my in his opinion too sloppy handwriting. He didn't care about my ask and complaint not to disclose my personal information to strangers.

He - and also the morning staff refused to hand me a complaint form - which the hotel is required to provide by law. The morning staff (01.09.24, 9:00) couldn't have cared less about my uncomfortable to frightening experience with her night shift colleague, didn't even react upon my complaint, not even speaking of and protective action of hers.

The hotel is run down, so are the rooms. Dripping toilet flush, broken bed frame, useless air conditioning are just some of its unpleasant 'features'.

With whatever confronted, be it law breaking behaviour or other issues, the staff is just shrugging shoulders, stating the hotel will be closed anyways soon for a general renovation - which explains why nothing is being fixed but guests need to live with all of what's broken and pay...

Ich kam spät nachts im Hotel an , mein Fehler ? hatte mich bei der Buchum im Datum vertan und so war kein Zimmer frei .||Der Concierge war sehr freundlich und hat mir einen Fahrer besorgt da ich sowieso gleich weiter nach Bulgarien musste um zwei Colly in Krankenhäuser auszuliefern .||Er gab mir eine Tasse Kaffee so lange wir auf das Auto warteten ||Der Fahrer kam dann auch und wir fuhren los , gegen Mittag am nächsten Tag war ich dann wieder im Hotel , der Fahrer , der übrigens sehr freundlich und hilfsbereit war , hatte von unterwegs angerufen und gefragt ob ein Zimmer , für ein paar Stunden zu haben sei ? da mein Rückflug erst um 19°°Uhr zurück ging , mir wurde ein Zimmer für 45 € angeboten . ||Also ich ging dann rein und der Portier sprach einigermassen englisch , er verlangte meinen Paß und als der nicht schon auf dem Tresen lag bevor er seine Fage zu Ende gestellt hatte wurde er lauter "Paßport , Paßport ! " ich legte menen Paß hin und sagte ihm gleichzeitig daß ich eine Quittung auf den Namen meiner Firma brauche , worauf er meinte er brauche die Steiuernummer der Firma , die ich natürlich nicht wusste , und ich sagte ihm auch daß ich fast wöchentlich in einem anderen Land übernachte und noch nie eine Taxnummer angeben musste , er meinte "ja , aber in Rumänien sei das Gesetz und wir wären nun eben in Rumänien und nicht im Rest der Welt" er wiederholte ständig er brauche diese Nummer , und ich sagte ihm ständig daß ich die nicht habe . Auf einmal fing er dann an ich würde kein englisch verstehen , was eine absolute Frechheit ist , ich habe lange in England gelebt (und auch schon für tripadvisor Übersetzungen getätigt) endlich ließ er sich dann dazu herab mich in ein Zimmer zu lassen , ich wollte mit VISA bezahen , was er aber nicht akzeptierte da es eine Gechäftskarte ist (also mein Name nicht drauf stand) , so legte ich 50 € auf den Tisch . Er meinte ich müsse ihm die 45 € genau bezahlen da er nicht wechseln könne . Normal häte ich ihm die 50 gelassen , aber nach der Diskussion , die zunehmend lauter und unverschämter wurde sah ich das gar nicht ein , also sagte ich ihm er könne mir die 5 € ja in Lei zurück geben , "nein" das könne er nicht . ||Ich war da schon den ganzen vorigen Tag und die Ganze Nacht unterwegs und mittlerweile todmüde . Er sagte mir immer wieder ich würde kein englisch verstehen , also sammelte ich VISA Karte , Visitenkarte von der Firma , den Paß und mein Geld ein , zeigte ihm meinen hübschen , frisch lakierten Mittelfinger und verließ das Hotel .||So etwas arrogant , freches ist mir noch nie unter gekommen , so nett der Nachtportier war so so unmöglich war der am Tag ||Ich kann hier also das Hotel nicht bewerten , aber so etwas geht gar nicht und ich werde das auch in anderen...