Hotel Grand Kopaonik — Hotel in Raska Municipality

Our recent stay at this hotel was a blend of expectations met and areas for improvement. Upon arrival, we were disappointed to find that the room we had confirmed during booking was unavailable. The initial alternative offered—a room with a view—was appreciated, yet it lacked the appropriate bedding configuration, which did not meet our needs. After expressing our concerns, the hotel graciously upgraded us to a suite that exceeded our expectations, but above all - fulfilling the only requirement related to normal beds, not sofa beds, providing a comfortable and luxurious space.

Dining at the Garden Restaurant was a letdown; the high prices did not correspond with the quality of the meals, which we found to be below average. Additionally, there was some confusion regarding a discount voucher provided at the reception, as the waiter seemed unaware of it.

Conversely, the buffet restaurant included in our half-board package was exceptional. The variety, freshness, and taste of the dishes were outstanding, offering a delightful culinary experience. The staff in the spa, buffet restaurant, and housekeeping were all exceptionally friendly and accommodating, contributing positively to our stay.

The spa area was notably well-equipped, offering a comprehensive range of facilities. The massages were generally of high quality; however, one of our friends had a less satisfactory experience. She selected a massage called "Spirit of Kopanik" that, according to the description, included a hot towel component, but unfortunately, this element was omitted during the actual treatment. This oversight slightly diminished the overall experience.

At checkout, we noticed an unexpected minibar charge of approximately €5–6, despite not having used any items from it; considering that the bill we made at the hotel was quite large, the inconvinience of an additional 5-6euros on the bill was unnecessary. Upon raising the issue, the staff promptly corrected the bill without hesitation. While we appreciated the swift resolution, such discrepancies can be inconvenient and ideally should be avoided. 

While there were initial setbacks, the hotel’s efforts to rectify the situation and the overall quality of certain services left us with a favorable impression. We believe there is always room for improvement, but we would definitely consider returning in the future and give the hotel a...

Terrible service, we were charged for many things we did not consume, the staff is rude and arrogant and don't provide proper customer service they barely acknowledge you and your concerns (in more than one occasion the front desk lady was over the phone and basically ignored me while I was at the front desk trying to resolve an issue). They offer packages that fall short of what they promise, they offer a hiking tour who promised to show the beauty of the flora and fauna and is literally just a walk through the mud and swamp, the man who was supposedly leading the tour behaved like he was walking by himself and separated from the group several times and what was supposed to be 3 hours long walk turned into a 5 hour ordeal, they never advised us that we needed to wear boots (since they literally dragged us through the mud) or wear sunscreen long story short my $200 sneakers where ruined and my boyfriend suffered from 2nd degree burns which led us to the ER and caused us a lot of pain and distress, this infamous tour made us missed the pool party which we were promised and due to the incompetence of the guide we missed and even though it was included in our package no one honored this nor did we get a discount. Now the facilities for a 4.5-star hotel were for lack of a better word disappointing, what is supposed to be a luxurious spa is nothing more than a glorified cold shower (supposedly tropical rain) and 3 identical sauna's (which they dared to call Russian and other fancy names) and Ice salty caves which is nothing but a room with too high air conditioning, the beds were dirty and we found mold in the bathroom and the bathroom door was broken by the way and when we went to the front desk to ask for a change of room the lady was again on the phone. If I took the time to tell in detail all the indignity suffer in this trashy hotel this would be a five-page review. STAY AWAY...

Very disappointing experience this time. The standard room is very small, you can't turn around, there is no place for suitcases, it's a shame that such a room is rented at all , some light bulbs don't work, the coffee from the machine smells and is not suitable for drinking, vanity kit boxes empty, open boxes of tea tablets for the coffee and tea machine, only 2 towels per person in the room. In the evening, at the Garden restaurant, this time the atmosphere was scaring. Full of people from the criminal milieu with their own security, and of course there are also people from the political milieu. If, like me, you happen to go to the toilet while one of their girls is in the toilet, you will have the very unpleasant experience of being looked at as a threat and wondering what you are doing in this hotel with this kind of people. This hotel has become the epitome of a world to be avoided (I did not want to accept this but after these 3 days this is unfortenately treu). We saw lots of ugly and deplorable events in these three days. The outdoor pool is cold this year (we've been here 5-6 times since New Year's and has been cold every time) and you can only swim in it, not rest and relax like in previous years. On the other hand, staff has improved significantly and are very polite. Spa massages are relly good and I recommend sports massage after skiing. Go for deluxe rooms and apartments which are really nice, avoid at all cost standard rooms. One more thing I do not like this year is that maids start coming into the room around 09:30 and also the guy checking the minibar and on the chek out day which should be till 11:00, they enter from 09:30 with the remark Oh you haven’t still left. I thought that this was a mistake first time, but after 5-6 visits, I can say that this is policy of the hotel and they should change this since it is not...