Hotel Kranjska Gora — Hotel in Kranjska Gora

Title: An Enjoyable Stay at the Best Western Hotel in Kranjska Gora

Rating: ★★★★☆

I recently had the pleasure of staying at the Best Western Hotel in Kranjska Gora and overall, it was a delightful experience. The hotel exceeded my expectations in many ways, offering a comfortable and convenient base for exploring the beautiful surroundings.

Upon arrival, we were warmly greeted by the friendly and helpful hosts. They made us feel welcome from the moment we stepped through the door and were more than accommodating throughout our stay. One aspect that particularly impressed us was their willingness to welcome our beloved furry friend. It was fantastic to find a pet-friendly hotel that understood the needs of pet owners.

The breakfast provided at the hotel was truly superb. The variety and quality of the food exceeded our expectations, with a wide range of delicious options to choose from. Whether you prefer a hearty meal to start your day or a lighter option, the breakfast spread catered to all tastes. The attentive staff ensured that everything was well-stocked and promptly refilled.

Another highlight of our stay was the convenient parking available right in front of the hotel. It provided us with peace of mind, knowing that our car was secure and easily accessible whenever we needed it. This amenity eliminated the stress of searching for parking spaces in a popular area like Kranjska Gora.

The hotel's location was perfect for our needs. Situated amidst stunning natural beauty, it provided an excellent starting point for hiking adventures. The proximity to the city center was also a bonus, as we could easily explore the local restaurants and enjoy the vibrant atmosphere without traveling far.

The rooms at the Best Western Hotel were spacious enough for a comfortable stay. However, it is worth mentioning that the furniture showed signs of wear and tear. While this did not significantly impact our overall experience, it would be wonderful to see the hotel invest in refurbishing the rooms to match the quality of their service.

In conclusion, my stay at the Best Western Hotel in Kranjska Gora was a memorable one. The friendly and helpful hosts, the exceptional breakfast, convenient parking, and prime location for both hiking and exploring the city center were all standout features. With some minor improvements to the room furniture, this hotel would be an even more remarkable choice for travelers seeking comfort and convenience in this beautiful part...

I recently had one of the worst hotel experiences of my life here and strongly advise others to avoid this property. From start to finish, nothing went smoothly.||The dining options (apart from breakfast) were disappointing. The meals were tasteless and poorly prepared, leaving me with no desire to eat at the hotel’s restaurant again. The hotel does not have a bar where you can hang around in the evening and order something to drink after a long hike/skiing. ||Arranging a business payment was an absolute nightmare. Despite carefully providing the necessary details multiple times, the hotel staff still managed to get it wrong. After pointing out mistakes on the first invoice, the next version was just as unusable. It seemed impossible to get a correct invoice or even speak to someone who could resolve the issue.||About 80% of the reception team was unhelpful. Most appeared to be students or trainees who had little authority or ability to fix billing or payment problems. This caused a great deal of frustration, as they either couldn't or wouldn't address the issues I raised. Only one student tried to help out (I think her name was Edna, and if she is reading this, thank you from the heart! )||The sauna is ol,d and the infrared started working only after 30 min- ||Be prepared to pay extra fees for almost everything. It felt like the hotel aimed to squeeze out every possible charge without providing matching quality or service.||Given these problems, I cannot recommend this hotel to anyone. The poor customer service, terrible food, and complicated billing process make it a place best avoided. Save yourself the headache and...

First of all, I would like to point out that the rating refers to the management of the hotel only, specifically to the person Andrej Vuk. All other employees were extremely friendly and do their job perfectly.

Explanation: When I arrived in the hotel room of this 4-star hotel, I noticed that it was very cold and told this at the reception immediately. They were not surprised, as they had already been handling similar complaints all afternoon. I was given a small heater. They also mentioned a room change which didn't happen. The heating was probably turned on just before the guests arrived. What's worse, the receptionist could not turn on the bathroom's radiator at all. So I almost didn't sleep the entire night. Besides, the window was without curtains. When returning the mini heater, I just said that my first day of stay was terrible. In response, the above-mentioned man first behaved very arrogantly towards me for a few minutes - until thanked me cynically a few times. I have already stayed in countless hotels but I've never experienced anything like this before.

A shame for such a beautiful place as...