Royal Hideaway Corales Suites — Hotel in Adeje

Some staff here were outstanding. Dennis (porter) assisted us with our luggage, gave us a tour, and set the standard for professionalism, manners, and positivity. Angie (waitress) was equally fantastic—personable, energetic, attentive, and always addressing me by name. She showed the highest level of kindness and courtesy, making her a highlight of our trip. Julian (bartender) was friendly, informative about the menu, and offered samples before we ordered. Carla served us with genuine warmth. Hugo’s conduct and energy were immaculate, and Federica was a joy at both Starfish and Nao. Alberto and Diego both provided courteous service, and our cleaner maintained the room beautifully with thoughtful touches. The ice cream lady was possibly the nicest person we met, always smiling, respectful, and made the best ice cream I’ve had around the world—the watermelon and coconut were incredible. The young receptionist who checked us in also deserves praise for accommodating a room change when adjacent smoking guests constantly polluted our balcony. Ms. Gonzales, guest experience manager, showed consistent care and professionalism—overseeing birthday gestures, sending gifts to apologise for a negative staff encounter at the gym, and replacing my expensive parfum after it was accidentally smashed by a cleaner. These individuals showed the level of service I would expect from a five-star resort.

The positives were unfortunately overshadowed by serious negatives. Smoking is permitted throughout the hotel, including balconies and pool areas, which is disgusting and dangerous. As non-smokers and an asthmatic, it was unacceptable to constantly have to inhale other people’s pollution while trying to relax. Barcelo should reconsider this ridiculous policy.

Service was wildly varied. Half the staff were rude, dismissive, or outright discriminatory—some always ignored me but would smile and greet other guests, singling me out and making it personal. At the Starfish pool area, the ordering system was chaotic: the pool overseer was constantly unavailable on one day, while the app allowed orders before noon but the bartender Angel argued with my brother that orders start from noon and that he gave the wrong table number. The order took around 40 minutes to arrive. The rooftop bar was no better, aside from Julian—staff ignored me completely, wiping tables beside me without asking if I wanted a drink or saying hello, yet speaking to other guests. Reception was hit-and-miss: while check-in was wonderful, several receptionists were cold and hostile. I was unwell with food poisoning on one occasion, asking two female receptionists for water and help reading some medication instructions in Spanish. Their response was unfriendly, resentful, and left me feeling worse. Later the same day, one of them behaved entirely differently (nicely) towards my brother by contrast—outright selective service.

I suffered a serious accident at Siam Park after a ride malfunctioned, threw me into the water and slammed my head, ending up in hospital overnight with concussion and injuries. The receptionist who arranged the taxi knew how severe it was. Yet when I later reported an issue with the WiFi, she ignored me completely and showed no basic humanity by not checking how I was recovering. Though she wasn’t obligated to ask, it was shocking to see no empathy after such a traumatic incident.

A water leak from the bathroom ceiling into the bedroom area disrupted the last 2 nights and kept me awake, initially dismissed by the plumber who checked.

Gym equipment is severely lacking.

For a brand with whom we hold top membership status and spend heavily, especially for what was a birthday trip, I expected a consistent high standard from all staff—not a gamble between warmth and hostility. No amount of complimentary alcohol (which we don’t drink in general) compensates for rudeness, contempt, and discrimination.

While there were some positives, the negatives were too frequent and severe. We will continue to stay with Barcelo elsewhere, but not return...

We’re currently staying here and we’re having a lovely time.

We have a spectacular view from room 1502 and I’d say it was well worth reserving this room for the extra cost to guarantee a higher level and uninterrupted sea view.

Our son is pretty shy and it takes him a while to come out of his shell. As many have mentioned before, Justyna is a delight at breakfast and takes the time to say hello to all of us and engage our son in conversation which is lovely.

Paula from kids club has been fabulous. We’ve tried various clubs before and Paula and her colleagues are so genuinely enthusiastic and kind. My son has made a friend at the club and it’s the first time he’s actually asked to go back. We’ve not left our son for long but I understand that kids can stay for consecutive sessions if that suits your needs.

The gelateria is well worth a visit and we’ve been twice so far. We’re used to excellent gelato as we have some lovely ice cream cafes back home, but I’ve not had hazelnut gelato before which is divine!

We’ve eaten at the Starfish and Trattoria, and enjoyed both. Lovely service and our son enjoyed both too.

We enjoyed a night out at Restaurant 88, an Asian restaurant on the seafront yesterday as we wanted to get out. Again, this was delicious, close by and the views were lovely.

If you have kids, going down onto the rocky area near restaurant 88 to look at crabs and investigate the rock pools at sunset is a lovely way to pass the time.

We’ve not had issues getting space around the family pool. It’s great being able to get fresh towels and the people working around the pool are so helpful with parasols/drinks etc.

We’ve popped up to the adult pool on the roof a couple of times around 1pm. This is much more compact and the only loungers were the seats right on the pool. Okay for a short period with a hat but otherwise too hot to stay for long without a parasol. Stunning views.

We received a voucher on arrival to try the spa. We didn’t realise/missed that you have to book a slot to use this in advance. We’re looking forward to popping down there today.

Others have mentioned the lack of privacy with the bathroom. We’ve stayed in places before with frosted glass bathrooms so we weren’t expecting to be bothered by this. However, what is a downside is that the toilet/bathroom area is only separated from the bed/sleeping area by a thin voile/curtain. If anyone needs to get up to use the bathroom in the night they need to either navigate their way in the dark or pop a light on and wake up the other person. The same goes with the sound of flushing. Not a dealbreaker for us, but perhaps worth booking a two bed apartment if it would bother others.

Rooms are cleaned/looked after very nicely but the turndown service is a little late for us, generally being around 9:30/10pm. We happily accept the...

Hello, so me and my family have come to Tenerife to go on holiday and we have come to this hotel royal hideaway coral resort, and when we were in our hotel, late at night we met with many different problems and also we’ve had condescending staff managers, our story is that when it was late at night we as a family of three and it was late at night just before midnight and we had asked for room service we were told that we would be called back in ten minutes we got not call but continued to wait until after twenty minutes of the last call and we rang and were told that the person who had picked up were new to working with the hotel and that they were ‘sorry’ and that we could no longer have any hit food (baring in mind that we got to the hotel at around 9-10PM and trying to get settled into the room though we were met with dirty sheets (that possibly had blood one them) and cold bath and shower water, non-working appliances etc. we were met though on one night after I was showering and my son was only in a robe and my daughter was asleep on the sofa, (this was room service person) and there was no knocking and no one had answered the door but when I was in the shower after the man had (not knocked, and had just walked into the room) put the food on the coffee table and had left, once he had left, my son ran to the door of the bathroom and shouted that there was a man who walked in and left food and walked away. To be met with such a finding really has left me in distress given the fact of mine and my children’s past. We have been trying to get a refund for this hotel as we do not feel safe and to try to go to our last hotel but we have been left for 5 hours with 4 different managers saying no to a refund though, the first manager we met with said and this was recorded legally by booking.com as the male manager had said “we cannot refund you for the 1st night, but… we cannot refund you for the rest of your nights”. Then there was another manager who was saying the he should not have said this and that he has no authority though we had already accepted his offer and was still met with NO’s from different managers as the higher they got the ruder they were and were very condescending and were saying that we were lying and also said to the male manager saying he was also saying that what was said was not true but that we were still lying though before the 4th manager that we were met with the third manager was told more than 3 times that what the first manager the male one had said the he was going to not refund for the first night but was going to refund the rest of the other nights. For then two of the managers to say that that was not what he said and kept on bringing him out to tell a different story when it was ‘Recorded LEGALLY on...