The Hoxton, Poblenou — Hotel in Barcelona

Passable stay falling well short of the standards expected of a Hoxton stay.

Overall - 2/5 Overall, a passable stay falling well short of the standards expected of a Hoxton stay.

Location - 4/5. Located in the Poblenou area, the hotel is slightly further away from the main tourist attractions. Getting to the main tourist attractions on foot would take up to 30 to 45 min and around 20 min on metro. It is, however, located in front of a Westfield which is very convenient for essentials and shopping.

Room - 3/5. Room was beautifully finished but there were some issues:

1. Bath. We booked a room with a freestanding bath because we really wanted to enjoy a bath in the evenings after a long day. However, the water in the bath kept draining away due to a lose plug (plus it was very noisy because the lose plug kept rattling throughout). The tap on the bath also didn’t work (only the bath showerhead worked) We reported both issues to reception but only the tap issue was fixed. The problem with water draining away still persisted which meant the bath had to be constantly filled with water. This was really disappointing as it meant that we could not use the bath properly and had we known this, we would not have booked the room.
2. The bed was comfy but was not fixed to the headboard so it would slide forward every time we leaned backwards whilst sitting on the bed. This meant that watching TV or reading a book in bed was not very comfortable. The fresh sheets had sand on them more than one occasion.
3. Storage was sparse and there was only a few hangers. This seems to be a common issue brought up by many other reviewers.
4. The telephone was not working (again, appears to be a common issue raised by other reviewers). Tried to call reception with the phone in the room to report issues only to find out the phone wasn’t working. This was fixed after reporting it.

Service - 1/5. Despite reporting issues with the bath, it wasn’t fixed. We also had issue with the room not being cleaned after coming back after a long day out. We remembered getting a welcome message from Hoxton on WhatsApp saying that Housekeeping is always available on request, so we asked for the room to be cleaned only to be told that the cleaners had gone home and the room not being cleaned was because we left a ‘Do Not Disturb’ sign on the door although we were 100% sure that we did not leave the sign on the door. This happened a few times where the excuse for not cleaning the room was that we left the sign on the door not to be disturbed so one day we took a photo of the door before we left and sent it to reception team to prove that we did not have the sign on it. You shouldn't need to do this at any hotel, let alone a 4 star hotel.

At checkout, we asked for a receipt because the amount they charged us did not seem right. Despite repeatedly asking for it, the person at reception refused to give it to us and only said it will be emailed to us. I would suggest insisting on getting a receipt before you leave because trying to dispute the bill after leaving is a nightmare.

Facilities - Limited access to pool as reported by other reviewers. After 10.30am, there is a minimum spend of 40 euros per person for a sunlounger or 80pp for a cabana and you only have a 2.45 hour slot. Technically the hotel says you could use the pool without a sunlounger but there is nowhere to put your stuff so in essence, you can’t really. We were asked by the hotel staff to leave at 10.30 even though 80% of sunlounger were not being used so even if the sunloungers are available you can't use them unless you pay. The main reason for booking this hotel was the pool so we did feel like we we were missold on this.

Price - 3/5. A lot of money to pay for a pool that you have to pay to use each time, poor customer service, room facilities that are not in proper...

This was our second destination for our honey moon and it has been quite disappointing.

There are a lot of things that were not right but I will only focus on a few.

Location - location is very poor and far from where it’s all happening, but it wasn’t an issue for us initially as we were planning to spend most of the time at the pool.

Pool - we booked Hoxton thinking that we will spend most of our time on the pool drinking cocktails and eating Mexican.

It’s impossible to get a cabana or sun bed at the pool, you have to book and we first arrived and asked to book and we were told that the place is fully booked for the next 3 days ( we only had 3 days there) and that we had to go there in the morning and put our name down for the waiting list. We were able to book for 2,5 hours on or last day. That was it.

The bar and restaurant seats are also commonly taken since they allow the public to come upstairs and eat.

The restaurant upstairs has only a few options to choose from and service was extremely poor. They messed up our order twice then they overcharged us as well. Unfortunately the staff doesn't even care or been taught to apologise when they mess things up, and that’s all we expected, we all do mistakes but being arrogant about it is not right. We have been leaving 10-20% tip each time and I think that is an issue. They know they will get the tip so they don’t care. Maybe customers including me should stop tipping. The host upstairs was the only one that was nice and polite.

Cafe downstairs - It has again limited food but the staff seemed friendly. However i got humiliated from the host there called Agnes.

I checked in at the entrance, provided my room number and was given a seat. I had breakfast and the provided me the bill. I signed, left a tip and walked out. I was then yelled at in front of everyone down the road by the host Agnes saying ‘mr mr you have to pay’ I felt the most embarrassed in my life, as if I was doing a runner..

I then went back and I was told the system is down and that I may have to pay. Then the host went inside and told the waitress to tell me it’s all good. She didn’t even come to apologise..I felt humiliated…

First if there is an issue with the system tell me when I check in the cafe.

Second, if there is an issue with the system, tell me when you print the bill to me, even if I haven’t asked for it at that time.

I have been traveling for 25 years and I have never seen such bad behaviour as Agneses. Authoritative, rude and disgusting.

Rooms- rooms are nice but not clean properly. We had a stain on the pillow on the bed on the first night and it was there on the second night as well. On our third night the stain had been removed. I will post a photo for readers to determine what this stain was.

Finally it felt that advice given from the hotel in relation to places to go was purposely intending to keep us in the neighbourhood so that we don’t see how cool The places in the town are and decide to not book this hotel again in the future. We were told to go the Main Street around the corner which is full of cool bars and restaurants. This area felt like it was from the Early 90,s and there no bars.

The only positive from this experience was that the staff at the bar down stairs were really nice, and the reception staff was also nice and did put effort in. Especially the young...

The Most Unforgettable Stay at The Hoxton Poblenou – A Dream Experience!

From the moment we arrived at The Hoxton Poblenou, we knew this was more than just a stay—it was an extraordinary experience. The team went above and beyond, making our time truly unforgettable. Their warmth, attention to detail, and dedication made us feel not just like guests, but like family.

Javi – The Heart and Soul of Our Stay Javi, you are a legend! Even before we arrived, you ensured every detail of our trip was flawless. You didn’t just recommend places—you crafted experiences, helping us plan the most incredible birthdays. From dinner and party spots to organizing a dream ski trip in the Pyrenees, you handled everything with precision and genuine care. Your effort turned what could have been stressful planning into an effortless adventure. You made our stay five times better than perfection, and we hope The Hoxton knows how invaluable you are!

Alba – The Ray of Sunshine Alba, you are a gem! Your energy and kindness made us feel instantly at home. Always smiling, always going the extra mile—you didn’t just assist; you created magic. When our birthday cake delivery fell through, you saved the day, guiding us to the best bakeries in Barcelona. Your proactive attitude and heartfelt approach made all the difference. You are truly special, and we’re beyond grateful for you!

Pau – The Ultimate Front Desk Superstar Pau, you were amazing! Your recommendations helped us discover Barcelona’s hidden gems, and your knowledge about skiing ensured we had the best experience. Always helpful, always friendly—you made everything smooth and stress-free. Thank you for making our trip even more special!

Milha – The Definition of Hospitality Milha, you were fantastic! From check-in to every interaction, you ensured our stay was seamless. Your warmth and attentiveness made us feel so valued. Thank you for your kindness and impeccable service!

The Hoxton Poblenou – A Masterpiece Now, the hotel itself—WOW. The Hoxton Poblenou is a flawless mix of style, comfort, and sophistication. We stayed in the Homey Room with a spectacular view of Barcelona, and it was pure perfection. The decor? A perfect blend of modern chic and cozy elegance. The bathroom? A spa-like retreat with an incredible rain shower. Every detail was curated for ultimate comfort and aesthetic pleasure.

But what truly sets The Hoxton apart are the personal touches. On Valentine’s Day, they surprised us with sweet treats. For our birthdays, they went all out—heartfelt wishes, complimentary drinks, and even a bottle of wine. These gestures made us feel genuinely special.

The lobby, the ambiance, the rooftop pool—everything about this hotel screams perfection. The vibe is effortlessly cool, the service impeccable, and the entire experience unforgettable. Whether you seek a luxurious getaway or a place that feels like home, The Hoxton Poblenou delivers beyond expectations.

To the incredible team—thank you for redefining hospitality. We cannot wait to return. If you’re considering a stay in Barcelona, don’t think twice—this is the...