Servatur Altamar — Hotel in Mogán

My holiday was a 10 night all inclusive break away solo. The problems started on the first night. Arrived to the hotel a little later than expected due to delays at the airport to find there was a power cut in the hotel. The reception was running on a backup generator so only the lights, computers and outlets in reception worked and the one lift. The receptionist explained the problem wasn't the hotel but the areas around and it should be fixed within 30 minutes of me checking in. Accepted this and I was given a map to my hotel room. This itself was a problem as I found out there was one cable style lift in the whole hotel working. The other was out of order as parts needed to be delivered. Therefore I had to wait sometimes up to 10 minutes at a time for the lift which seemed to have a mind of its own which floor it would choose to go to. I made my way as best I could to the room, getting lost on the way, and asking the restaurant staff who wasn't interested and only pestered his hand away and said "i dont know, I only work here". Thankfully I was able to figure it out. I arrived at the room to find the door and windows wide open. I was able to open and close the door without power as it had a battery but there was no lights and no air conditioning working. This was around half 10 at night and all I wanted to do was go to sleep. I turned on my phone torch to check the rooms when I saw two HUGE cockroaches in the kitchen area. I immediately grabbed my bags and ran out the room. But where was i to go?!. After staying outside the room for 45 minutes hoping the power would come on, nothing. I walked back to reception and along the way found at least a dozen more cockroaches on the stairs, the walls and the main walk ways. When I finally reached reception. I reached reception where there were several other guests complaining about the power and asking the staff when it was due to be fixed. Their response was the same as they had given me, 30 minutes. They had no clue. But instead of saying they didnt know the answer, they made up lies. I told reception about the cockroaches in my room and they told me due to the hot climate recently it is common and they cannot do anything about it until the morning when the cleaners start work. I was livid! Not only did I arrive late to a hotel but I had nowhere to go except reception. I sat in reception for a further hour before there was some sign of hope and the power kicked back in. Then went off again. This happened a further 4 times whilst I was sat in reception with my bags. Throughout all this, I did not feel welcomed, happy or clean being in that hotel. The power eventually turned on at 2:30am (4 hours after I had arrived) but I later found out the power went off at 8pm therefore it was actually off for 6 hours. Whilst sitting in reception, at least 10 guests came up to reception wanting answers about the power and each time, they couldn't give any information.||My main fear staying in the hotel was not only the cockroaches but the unsurety of there being another power cut. I needed power to go to a CPAP machine to help me breath at night. Without power or sudden loss of power would mean the machine would turn off and I would be without air helping me breath whilst I slept. I tried explaining this to the staff at reception but they didn't seem interested. All they kept saying was "I understand, im sorry" but not once provided a solution. My only option was the sleep or stay in reception. ||The hotel and room:|The hotel itself is very dated. The rooms are spacious but you can't get over the anxiety of there being cockroaches in your room every night. This affected my sleep every time. I would often sleep with the light on in paranoia I had these creatures in the room. The beds were two singles pushed together, each with a single duvet. Why they didn't provide a double, i don't know. The water pressure was poor in the shower although did it's job. The room was deep cleaned at my request due to the cockroaches which the reception did arrange but this wasn't until 11am the following day. It was the worst first night i had spent on holiday ever!||The food:|The food as you can expect wasn't great. I know there is usually the issue of the same food being prepared but this was daily! The same breakfast, lunch and dinner and my god did the chefs love pork! Every dish had some form of pork BUT check the food before you grab a piece. Often it wouldn't be cooked properly and was left slightly raw. The flavour was also to be desired! It was either a mixture of over salty and garlic food or bland. I wasn't expected Michelin star food prepared but at least something nice, especially in the evening. ||The all inclusivity re the drinks was also to be desired. It wasn't clear as to what was actually included unless you asked the staff. But many didn't want to talk to you or were very rude in their reply. They would lay out small glasses or plastic reusable cups to fill up soft drinks, beer, slushy or watered down wine or sangria. When I asked for a cocktail, each was in a pre mixed solution which was very sweet and had very little alcohol in. It was definitely NOT worth the extra money I spent going all inclusive.||Word of warning visiting the shops around the europa shopping centre. A lot will try and con you into buying something and when you realise they over charged you and you asked for your only back, they refused and argued. Often getting other shop keepers to help them and before you know it, you are outnumbered. Be careful going to these for anything, including food and drinks.||The facilities:|There isn't much to do in the hotel itself apart from eat and sit by the pool. Although if you want a relaxing peaceful time sunbathing, reading or swimming, think again. The entertainment team are around each pool daily encouraging you to do water polo, football or other activities. It was quite amusing watching others get involved but I wanted to read my book in peace. If the team aren't at your pool, you still know about it because the speakers are connected to both so you hear everything! ||Overall I would not recommend Altamar. I actually wouldn't recommend Gran Canaria for a holiday at all. The excursions was fun but it was not worth the all inclusive package I booked, the stress and anxiety the start of the trip caused and the attitude of the...

Stayed here with my wife in November 2017. 1 weeks stay for our honeymoon . Aged 29/32 No kids. Went all inclusive at the hotel.

Arrival: Warmly welcomed by reception staff and congratulated on our honeymoon and given a bottle of champagne and chocolates!!

Rooms: on arrival 100% clean and fresh. Bathroom spotless. Stayed in the un-refurbished rooms, well appointed, its basic but clean, all you need in there for self catering. Lovely cleaner lady was in everyday we where there and refreshed the towels and beds and quick tidy up. Mid week the toaster packed up and was replaced straightaway by maintenance within 30mins.

Restaurant: we went all inclusive as we got a good deal when booking, couldn't fault the food here . Loads on offer, for breakfast lunch and dinner for all the family. They also held a big barbecue night which was nice. Local Beer, wine and soft drinks on tap if your all inclusive 11am/11pm if I remember correctly. Also a well stocked bar form cocktails and shorts. We did eat out aswell just to get out and sample other eateries and see about us and the area. Nice feel about the place and atmosphere. Staff always about and nothing was to much trouble. Can eat inside our outside.

Entertainment/pool area: somthing on every night from singers to shows. We enjoyed the spanish flamingo dancers who put on a great show. During the day we seen holiday reps doing kids clubs and games. 2 large Pools plenty of sunbeds . Also there is toilets aswell

Services: Up in reception there is large seating area. Couple of Internet computers (pay as you go) . wifi up here to. Games room. Toilets Large Spar shop is well stocked and all you need for your shopping from sun creams to water to meats, breads. Also a sun terrace . A Taxi rank is about 30m up the road and there always scooting about. There is a cat that knocks about the place and chills in the seating area or under the tables but is very friendly. There is a chemist about 5mins walk up the road that has every you need. With an English speaking pharmacist to speak to. Every helpful.

Area: nice clean there is a hotel being built next door to Altamar so you might get construction noise during the day depending on what part of hotel your in. We were beside it but it didnt bother us to much.

This hotel is on the side if a hill. And to get to room /restaurant or reception you can get the lift. You can use the stairs but theres alot depending what floor your on or where you are going. We were on floor 1 ( second from bottom) the lift did breakdown when I was in it with 6 other holiday makers. Had to ring my wife already in reception to inform the staff after attempting to use the little service button in the lift to contact (outside company lift services) but the language barrier caused a bit of a problem. 30 mins to get maintenance and get to us and the door open and it got pretty hot in there. The others were not best pleased it took so long to get us out and made it known to reception..

The hotel runs a bus service to/from the beach and main Perto Rico shopping centre for a tip(couple of Euro) the driver is good crack and a laugh! and is every 45mins to and hour you can get the time card from reception. A Taxi to main shopping center in town is about 5 Euro ..

Floor 3 restaurant and pools area: There is a short bridge from the pool to the lift. Signs are out saying wet floor. It is damp!!. Seen one lad slip and fall here on our stay and on our last day 1 hour from getting our bus transfar to the airport after breakfast my wife slipped here and fractured her upper arm bone. SO PLEASE BE CAREFULL!!! Nothing we could do really other than grin and bare it home in a sling to get to A&E..

Would we stay here again ?? Yes we would

If i think of anything else I'll add to the post ill through it...

Our 3rd time at the Altamar, but 1st from it was taken over by Servatur. Wow, we had the most fabulous holiday. Previously we'd been in November, but spent 2 week all inclusive from 5th of June. The rooms are great, balconies are massive, the view breathtaking and apartment has everything you could need whether all inclusive, half board or self catering. The addition of air-conditioning was a bonus and just perfect for June. I believe all rooms are now upgraded to include air conditioning.The food was excellent, something for everyone, and always hot. The snack food has also been extended from just burgers, chips and sausages and available in between main meals. The pool area, nearest restaurant is always immaculate, always plenty of sunbeds without having to dash out at 6am to reserve and the pool temperature is just perfect. Staff are very pleasant and courteous and if you try hard enough you'll get the bar staff to smile too. It's all about interacting and having a chat and recognition of their hard work, we had great craic with them all. The entertainment is similar to most 3star hotels, seen most of it before, but still nice to watch and again interact with. The Europa centre is literally 5mins walk away where there is a variety of restaurants, shops and entertainment every day. We recommend Barbacoa, The Temple bar and the Balarney stone for great entertainment. The Anamation team Mario and Ara are just simply perfect. It was lovely to have varying types of bingo daily, there was no pushing or booming loud announcements about activities, these are clearly advertised on entertainment board. Other activities by Mario and Ara was their magic act of looking after the kids, you wouldn't even know there where kids there as they worked tirelessly in day and night to entertain them. Mario was great at reading the crowd and changing daily activities to suit requests of guests and constantly tried to improve what was made available from the hotel to make games etc more fun and enjoyable. I've read some negative comments about the question of the day activity, personally we felt this was a unique and inventive bit of fun that we looked forward to and enabled people around pool to interact with both Mario and Ara and get to know other residents. We met loads of lovely people, young and older from all nationalities and had so much fun and laughter and of course the weather was fantastic. Sadly the cleaning, which on our previous 2 visits was exceptional, lacked any kind of timetable and you were never sure if towels or room would be cleaned. However easily sorted with a word to reception, still needs a bit of work and hopefully will improve, but overall we really couldn't fault this hotel. People mention the lifts breaking down, we have never witnessed this in any of our stay. I always email hotel and ask them to put us close to restaurant pool, on same floor as a lift, but we managed to use the stairs most of the time being on floor 6, any higher I don't think we'd have managed just as well. The supermarket on site is well stocked and priced. Bottle of water in fridge on arrival and you can refill in restaurant. Overall fabulous hotel, fabulous entertainment team Mario and Ara, fabulous holiday. Definitely going...