Hotel Palma Bellver Affiliated by Meliá — Hotel in Palma

I moved to this hotel from another Meliá property (which was great, by the way) for just 2 nights. The hotel is not very far from Palma city center (around a 15-20 minute walk), located across the road from the waterfront. I personally liked the location, even though there weren’t many shops, cafes, or restaurants nearby – the area behind the hotel is very residential. The most annoying thing for me was Uber pickups. Every time I set the location to the front of the hotel, the Uber drivers would stop on the opposite side, behind the hotel where there’s another big street. The hotel has no direct access to that side. The issue was walking to that side from the hotel because you have to climb a pretty steep hill with many stairs. It’s impossible with heavy luggage. There’s another way up through the parking lot, which is part of the hotel, but you still have to walk for a few minutes to find an elevator. After taking the elevator, you reach the street level on the other side of the hotel, where my Ubers always arrived for some strange reason.|My check-in was fast and easy, and I got an hour early check-in. However, it wasn’t easy to arrange. When I called the hotel a day before, they told me, “Probably impossible” in a rather unfriendly manner. So, I called again early on the day of my arrival and was told, “We’ll try to make it happen, but probably not, because the hotel is full,” again with an unfriendly attitude. I didn’t believe they didn’t have rooms available or couldn’t prepare one room early since the hotel is very big and every day of my stay I saw a lot of housekeepers working.|Anyway, the hotel lobby was very nice and always clean. However, I can’t say the same about the elevators and the floors – they were outdated and didn’t seem clean. My 14th floor, in particular, looked rundown.|I stayed in a Standard City View Room (#1414). The best part was the city view, which was absolutely fantastic! I had a panoramic view of all parts of Palma, including the sea and city center. The room had big panoramic windows/balcony doors, which let in lots of natural daylight. I loved having a little balcony with two chairs and a coffee table where I could sit and relax. However, the chairs and table were old, scratched, and dusty – it didn’t seem like housekeeping cleaned them. In general, the furniture in the room wasn’t “fresh.” Some pieces had scratches, and others, like the curtains, seemed dirty and dusty. The refrigerator was small and yellowish inside, which made it gross to keep food there. The TV was outdated, similar to what you’d find in cheap roadside motels in America. On the positive side, the bed (two Queen beds pushed together) was very comfortable. There weren’t enough visible plugs to charge multiple gadgets, which was frustrating. The room’s design was okay, and I felt somewhat comfortable there. The room was also a decent size for two people. The bathroom was an okay size, but I didn’t like the design – it had brownish-yellowish colors that didn’t feel clean. Having a bathtub was nice, but it was small and didn’t fit me (I’m 6’ tall). The Wi-Fi worked pretty fast.|One of the biggest issues for me was the price I paid – €194 per night, plus I used 4,000 of my Meliá Reward Points to lower the original price. The overall quality of the hotel is nowhere near worth €194 per night! It was a ridiculous deal for such a basic, outdated room. The rate should be at least half of what I paid!|Lastly, I want to focus on the hotel staff, who were pretty bad – from housekeeping to the hotel manager. At the end of my stay, I had a very frustrating situation involving housekeeping lying about something. When I dealt with the front desk over the phone, one girl literally told me, “I don’t have time to talk to you now because people are checking out,” and then hung up on me. The hotel manager was also awful – he delayed his response to me for a few days and eventually sent me an email full of generic statements, clearly not investigating the issue. As a result, I had to contact Meliá Customer Support, and their management finally solved the problem and made a fair decision.|To sum up, I have three main conclusions: 1) The hotel needs a completely new staff, especially a better-educated and more reasonable manager. 2) The hotel needs a “facelift,” including updated room furniture. 3) The rates need to be much lower to match the current room quality they offer.|It’s your personal choice whether to stay here or not, but personally, I have no desire to come back and recommend...

I don’t often leave reviews, especially negative ones, but after the extremely disappointing and frankly upsetting experience my boyfriend (Jonty) and I (Loulou) had at Hotel Palma Bellver (Affiliated by Meliá) in Palma de Mallorca, I feel compelled to share what happened in full detail.

We booked this hotel with high hopes – it’s part of the Meliá brand, has a nice location, and boasts decent facilities online. Unfortunately, almost every aspect of our stay was a letdown, and in some cases, outright shocking.

Hostile and Humiliating Behaviour from Staff

Let me start with what was arguably the most upsetting part of our stay – the rude and completely inappropriate behaviour from several staff members. On two separate occasions, I (Loulou) was publicly shouted at by staff members for things that could have easily been handled with discretion and courtesy.

First, while I was walking near the pool area in a bikini covered up by an oversized t-shirt – something totally standard and accepted in any holiday hotel, especially one with a pool – I was loudly reprimanded for “not wearing enough clothes.” It wasn’t a polite reminder or a quiet conversation. I was shouted at in front of other guests, which left me feeling incredibly uncomfortable, embarrassed, and singled out.

Later, during breakfast, I was shouted at again – this time for “inappropriate footwear.” I was wearing standard, casual holiday sandals. Again, this could have been a private, respectful conversation, but instead it was loud, rude, and completely unnecessary. It felt personal and even humiliating.

Appalling Service and Total Disregard

When we checked into our room, we realized that the we required a European plug adapter to plug in another device. We asked reception for one, and the plug they provided us was broken. When we plugged it in, our entire room lost power. This was already frustrating, but what followed was even worse.

We informed reception and were told that someone would come up immediately to fix it. Nobody came. We asked again before going out for dinner, and were once again assured it would be taken care of. We returned over six hours later – tired and expecting to relax – to find nothing had been done. Still no power. No follow-up. No apology.

Room Service? A Joke.

The hotel’s website and booking platforms claim to offer 24-hour food and drink room service. This is absolutely false. We tried on multiple occasions – morning, afternoon, and evening – to order something as simple as water or a snack, and were flat-out refused every time. The staff told us “come and get it yourself” – which defeats the entire purpose of room service.

It was clear we weren’t being treated with the same level of respect or service as other guests. We are both 17 years old, and although we paid for the entire trip ourselves, it felt as though we were judged and looked down on by staff because of our age. We were constantly met with coldness, dismissiveness, and a complete lack of effort to help us enjoy our stay.

Overall Atmosphere

The room itself was average at best – nothing special. The power issue added to the discomfort, and the service made the entire atmosphere feel tense and unwelcoming. At no point did we feel like valued guests. There was no hospitality, no warmth, and certainly no understanding or flexibility.

Final Thoughts

I would absolutely not recommend Hotel Palma Bellver to anyone, especially young travelers. Our experience was unprofessional, uncomfortable, and in parts, outright rude and discriminatory. We expected a relaxing getaway and were instead made to feel like a nuisance. No guest should be shouted at, lied to, or neglected – let alone all three.

We left feeling disappointed, disrespected, and genuinely upset. This hotel does not represent the standard or reputation that Meliá claims to uphold. I hope this review helps others avoid the same disappointment we experienced.

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Mixed feelings really. I had good value for high season though, but you need to shop around. Positives included location along the harbour front road ( though busy traffic is an issue not being solved by the authorities, not the fault of the hotel). Fair walk along front into old town/cathedral though for me I enjoy the exercise, but much construction work en route. The bed was perfect, crisp white linen atop a comfy mattress. As expected from a Melia 4 star though. The hotel guests were a pleasant bunch and I had several nice conversations around the pool. I loved the 30s Miami-like styling to the hotel. Lifts efficient. Stairs in lovely marble, and seldom used ( again for exercise I used them a lot from floor five). It's obviously a remake of an older hotel ( used to go under the Tryp brand until Melia sold that to Wyndham hotels) but doesn't suffer from it ( apart from an old cupboard door within the otherwise modern bathroom, still in old multi time's painted magnolia with tired old lock). Public areas seem to be underused for August, with most activity around the pool area which was relaxing. Lobby lacks seating, but has nice chilled water containers. Never used the main bar or restaurant, the odd layout never enticed me in though you can see a lovely greenery and running water area from the staircase! Negatives? The balcony, due to hotel design was a joke ( I had a side sea view room). Not at all comfortable to use, far too narrow and with no sunny outlook. Seating and chairs there are too basic also. Staff surprisingly I found to be not especially friendly- symptomatic perhaps of the recent moment discouraging tourists due to over tourism? Or are they unhappy in their work ( a management issue which may include salary/ incentives review perhaps, or are staff finding difficulties in living expenses due to lack of housing for locals? Whatever, if you survey reviews of the old Tryp hotel from years ago they mention happy staff. I don't believe I saw one greet me in a friendly manner or with smiles, apart from receptionists but even they were understaffed in August creating unacceptable waiting times. Little poolside drinks service,having to go to the bar unless you were eating at one of the poolside tables. Pool was fine though it was closed until 10am with ropes until the lifeguard arrived ( they were surly too!) The hospitality industry needs happy people either through training or ensuring work conditions are suitable. My conclusions? It was ok but not without it's 'solvable' faults. I probably wouldn't return, having seen many better Melia offerings as a travel agent, but it suited my purposes and budget on this occasion. 3.5 rather than 4 star, but so many 4 stars fall into that, so maybe we need a new 4 and a half category for hotels. This I'm afraid wouldn't belong in my list if so. Saving grace is its welcoming look, especially at night, from the...