Arrosseria Sa Cranca — Restaurant in Palma

I will preface this by saying this is my first google review and I am generally cautious of reviews. After having been fired from a service industry job after the restaurant received a negative yelp review, I try to balance reviews from people who are just having bad days and those who are providing a fair criticism. I hope this falls into the latter.

I am willing to believe that the food here was once good and warranted the positive reviews- it no longer does. The sangria was good but nothing special. The bread they served was stale. We got the gambas al ajilo as an appetizer and it had no flavor whatsoever despite being a simple dish….prawns, chillies, garlic, and oil. Oh- and there was a hair in it. Our main was the prawn and fish paella which was also nearly flavorless, clearly used frozen shrimp, and had none of the characteristic crunchy rice despite being presented rather theatrically from a traditional paella dish.

The only reason I gave 2 stars rather than 1 is that when we didn’t finish the paella our waiter asked if we wanted to take it away to which I responded “we didn’t like it.” The server could clearly read my entire demeanor and brought us a complimentary mallorcan apperitiff.

Your money and time would be better spent elsewhere. In hindsight it looks suspicious how many of the 5 star reviews come from...

Very disappointing experience. Only a few staffs barely speak English and one staff just went away when we asked some questions in English and never returned. I expected her to bring another colleague who can speak English but it didn’t happen. Thus we spent almost 30 minutes to make the first order using Google translator. That arrogant staff never returned to us til the end. 😂

Second complaint was about the food. It tasted okay, but soon we found a plastic piece (about 1.5cm x 1.5cm) in it. We summoned a staff and showed it to her. She looked surprised and told us it is a part of a utensil they use to wash the shells. The other staff told us that they can remake the food, but we lost our appetite completely at that point.

The last but not least problem happened when we wanted to pay after having the above issue. The bill they brought to me was including a bottle of wine (20€) that we didn’t order. I immediately complained about it and they brought the correct one.

To the owner: Now can you see why I gave you only one star? Say something if you have any excuse. I would never...

Just a touristic place , with low quality food. I was not expected to find such a bad restaurant in Mallorca. Starters we couldn’t eat till the end, fried squid was just a few pieces the rest fried somth that you don’t wanna eat. The octopus with too much salt.

Paella was with so much oil…and rice is done really bad.

Shock moment is when they gave as bread and we should have pay for it in the end…normally in the restaurants you get bread for free or it stays in the menu and you order it yourself . They brought it themselves and wanted as to pay 3,90€ for just 2 pieces of old bread

And Sangria 1 litre was just like a juice , felt like it was without wine at all, just cheap somth from the packet and for 20€!!

Service also terrible , I was reading menu and the plate was covered with it. The waiter put the bread on my menu (!!) and then made a knife fell on me without even apologising. When my husband tried to put more food on my plate the waiter run up to him from the back and ripped the plate out...