Hotel Araxa — Hotel in Palma

We stayed in this hotel for a week during May 2024 ||It was not an enjoyable experience. ||I will start at the beginning. ||Day 1 no roll or olives offered with evening meal despite being included in board/dining arrangements. The waiter also failed to bring" included drinks" we had ordered to be brought to the table |He seemed too busy dealing with other customers. |A member of staff appeared in the restaurant and was then asked to bring us our drinks. |Later that evening she demanded payment for those drinks. |She refused to accept that she had actually served us with drinks ( 3 beers and an orange juice) that were " included drinks" in our board/dining arrangements. Her attitude was appalling. |We were told if we did not pay the bill it would put it on our account/hotel bill. |We were extremely upset by all these actions and staff behaviour. |Next day we spoke to a member of staff called "Director". She refused to accept what had happened saying she had discussed it with her staff. She made |worse a very unpleasant situation caused by her staff. |She then asked if we wanted the drinks removed from our bill and were told we could not charge anything to our room. ||By this time the potential for pleasant stay at the hotel had been completely soured. ||Generally we were disappointed with the evening meals that ranged from acceptable to dry to overcooked and just luke warm. There was also a tendency to forget to provide the bread and olives included with the evening meal. |There were insufficient sunbeds for guests. |We thought the bedrooms were a good size and the overall look of the hotel was quite nice. |We felt the hotel was extremely badly managed with little or no thought given to customer care which left us feeling we were not really hotel guests. |We have travelled to numerous destinations all around the world over the last 40 years in a very wide range of hotels and I can not recall ever having cause to give a poor review like...

We stayed in this hotel for a week during May 2024 ||It was not an enjoyable experience. ||I will start at the beginning. ||Day 1 no roll or olives offered with evening meal despite being included in board/dining arrangements. The waiter also failed to bring" included drinks" we had ordered to be brought to the table |He seemed too busy dealing with other customers. |A member of staff appeared in the restaurant and was then asked to bring us our drinks. |Later that evening she demanded payment for those drinks. |She refused to accept that she had actually served us with drinks ( 3 beers and an orange juice) that were " included drinks" in our board/dining arrangements. Her attitude was appalling. |We were told if we did not pay the bill it would put it on our account/hotel bill. |We were extremely upset by all these actions and staff behaviour. |Next day we spoke to a member of staff called "Director". She refused to accept what had happened saying she had discussed it with her staff. She made |worse a very unpleasant situation caused by her staff. |She then asked if we wanted the drinks removed from our bill and were told we could not charge anything to our room. ||By this time the potential for pleasant stay at the hotel had been completely soured. ||Generally we were disappointed with the evening meals that ranged from acceptable to dry to overcooked and just luke warm. There was also a tendency to forget to provide the bread and olives included with the evening meal. |There were insufficient sunbeds for guests. |We thought the bedrooms were a good size and the overall look of the hotel was quite nice. |We felt the hotel was extremely badly managed with little or no thought given to customer care which left us feeling we were not really hotel guests. |We have travelled to numerous destinations all around the world over the last 40 years in a very wide range of hotels and I can not recall ever having cause to give a poor review like...

We stayed at this hotel at the end of last month, and I was honestly quite shocked by the service — unfortunately, in a negative way.

First of all, the elevator felt like a trip back in time by about ten years. I’ve never seen such a slow elevator in my life.

Secondly, the staff was 50/50 in terms of friendliness. Some people were genuinely happy to see you, while others looked at you like you were the enemy — quite an odd contrast.

Thirdly, the massage prices… We decided to book a couple’s massage, and the price listed was €80 — just €80, with nowhere indicating that it was per person. Even the woman who handled the booking didn’t mention that the price was for one person. We only found out we had to pay €160 after the massage was over.

We then went to the reception to explain that this was a very unpleasant surprise for us, and another woman responded with, “I always tell people the price is per person.” We told her that a different staff member made our booking and suggested it would be much better if this was clearly written in the price list (which they did the next day — just with a marker). After we spoke to her, she mumbled something under her breath in Spanish, which I really don’t think was appropriate or professional.

As for the massage itself — it was actually quite good, and we have no complaints about the massage therapists.

The breakfast that was included with our stay was okay, but the food wasn’t always the freshest. We came at different times — both right at opening and around 9 a.m.

And one more thing about the restaurant downstairs — one evening we decided to have dinner there and chose a table by the hotel windows. When we tried to order food, we were simply told that they only serve drinks at those tables, which completely shocked me. The tables right next to us, on both the left and the right, had food on them, and literally a minute before, another identical table received food as well.

Unfortunately, we have no...