Howard Plaza Hotel Hsinchu — Hotel in Hsinchu

Well it was a great hotel to stay at and breakfast was pretty decent but no one at the entrance of the hotel when me, my brother, my grandma and parents arrived and as my grandma can't walk well, we had to park at the entrance to get our luggage out and help our grandma out of the car meanwhile there was a taxi behind which was impatient and trying to hurry us up, what I found in the difference of this hotel and Crystal Star Sun Moon Lake hotel was the lobby, the one in Crystal was small and wasn't as big as this hotel but what lacked the most in this was the staff at the entrance didn't help with taking our luggage into the hotel and only helped take it to our room and the other hotel, the staff were willing to help answer any questions and even help with our luggage either on the day we arrived or the day we were leaving, they were so helpful in taking the luggage in the hotel and and helping us take the luggage to our car. But that is the only difference about the staff in this hotel and Crystal Star, next the rooms were way bigger in this hotel than the other hotel but again, the doors to the bathroom, a sliding door with no lock but at least it was way better than having curtains and the bathroom wasn't as big as the other one which was perfect for me, though their was no lock on the door and a swimming pool and gym at the 14th floor is not very good or at least not as busy so if you like a quiet place, either the swimming pool or gym or just in your room, the place where we had breakfast, I would recommend buying food outside and eat in your room as dinner and lunch are probably way too expensive and not much to do in your room or hotel as there aren't much in this hotel besides gym and swimming pool and also kid's area and arcades, also outside the hotel is just a busy road with...

Well it was a great hotel to stay at and breakfast was pretty decent but no one at the entrance of the hotel when me, my brother, my grandma and parents arrived and as my grandma can't walk well, we had to park at the entrance to get our luggage out and help our grandma out of the car meanwhile there was a taxi behind which was impatient and trying to hurry us up, what I found in the difference of this hotel and Crystal Star Sun Moon Lake hotel was the lobby, the one in Crystal was small and wasn't as big as this hotel but what lacked the most in this was the staff at the entrance didn't help with taking our luggage into the hotel and only helped take it to our room and the other hotel, the staff were willing to help answer any questions and even help with our luggage either on the day we arrived or the day we were leaving, they were so helpful in taking the luggage in the hotel and and helping us take the luggage to our car. But that is the only difference about the staff in this hotel and Crystal Star, next the rooms were way bigger in this hotel than the other hotel but again, the doors to the bathroom, a sliding door with no lock but at least it was way better than having curtains and the bathroom wasn't as big as the other one which was perfect for me, though their was no lock on the door and a swimming pool and gym at the 14th floor is not very good or at least not as busy so if you like a quiet place, either the swimming pool or gym or just in your room, the place where we had breakfast, I would recommend buying food outside and eat in your room as dinner and lunch are probably way too expensive and not much to do in your room or hotel as there aren't much in this hotel besides gym and swimming pool and also kid's area and arcades, also outside the hotel is just a busy road with...

The hotel is genuinely disgusting. It’s a 3-stars shabby hotel. Don’t be fooled by the chain brand. If you are struggling with other 3-4 stars hotel, choose other newer one. This one will definitely disappoint you. We check-in around 18:00. The room which is just right above a steak restaurant was full with the cooking smell when we entering the room. We asked to change the room, and the hotel downgraded us to another smaller room without any prior notice nor compensation. The room was musty. Probably because of the open toilet design and the wood floor which is fusty and almost rotted. The shower room is disgusting. It’s moldy everywhere. The service is also bad. I made several in-house calls to the front desk and the house keeping respectively around 20:00. There was no one answered that I had to walk down to the reception eventually. I understand sometimes they could be too busy to answer the phone, but the receptionist seems not surprised nor regret about no one answered the phone. Also, the receptionist was not willing to provide additional bedding in the beginning. According to her, if they give us one more duvet, there will be one room has no duvet that they are unable to sell that room in that night. I was actually quite amused by the response. Not mentioning the hotel has no extra bedding supply, it was already 20:30 when we had that conversation. I am definitely NOT...