Holiday Inn Resort Phuket Surin Beach by IHG — Hotel in Choeng Thale

I recently stayed at this hotel and had a truly wonderful experience. From the moment we arrived, the staff were friendly, professional, and welcoming. One of the nicest surprises was that they offered us a complimentary welcome drink as soon as we checked in, which was refreshing and appreciated after a long journey.

Not only that, but we were also given a beautifully prepared fruit dish for free — it was fresh, well-presented, and a lovely gesture that added a personal touch to our stay. These small acts of hospitality really made us feel valued as guests.

The hotel itself is clean, well-maintained, and stylish. Our room was spacious, with a comfortable bed, strong air conditioning, and all the essential amenities. Housekeeping did an excellent job every day, keeping the space tidy and spotless.

The location is also convenient, close to shops, restaurants, and local attractions. We didn’t have to walk far to find great food or explore the area.

One of the highlights of our stay was the quiet and peaceful environment — perfect for relaxing after busy days. Whether you’re visiting for business or leisure, this hotel goes above and beyond in making guests feel at home.

I would definitely recommend this place to anyone looking for a comfortable and welcoming hotel experience. The extra touches like the free drink and fruit dish show that they care about guest satisfaction. I’m looking forward to staying here again on my next visit.

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You said: For several times and great breakfasts ChatGPT said: Here is an updated 250-word comment including "several times", "great breakfasts", and your earlier points like free drink and fruit dish:

I have stayed at this hotel several times, and every visit has been consistently excellent. The staff are always friendly, helpful, and welcoming, which makes a big difference when you're traveling. One thing I really appreciate is the hospitality — they offered us a free welcome drink as soon as we arrived, and also brought a complimentary dish of fresh fruit to our room. These small but thoughtful touches show how much they care about guest comfort and satisfaction.

The breakfasts here are also worth mentioning. Every morning we enjoyed a wide variety of delicious options — fresh fruits, hot dishes, bread, pastries, and good coffee. It’s clear that a lot of care goes into preparing the breakfast, and it always set a positive tone for the rest of the day.

The hotel itself is very clean and modern, with comfortable rooms and all the essential amenities. The beds are cozy, the bathrooms are well-equipped, and everything is always spotless thanks to the hardworking housekeeping team.

The location is also convenient, close to local shops, restaurants, and attractions. Even after several stays, I still find it easy and enjoyable to explore the area.

Overall, I highly recommend this hotel. The quality of service, the generous extras like free drinks and fruit, and the amazing breakfast all make it stand out. It’s the kind of place you return to again and again, and I’m already looking forward to...

It was a horrendous Christmas holiday. It was terrible from the moment I arrived at the airport. 1) I pre-booked directly with the hotel airport transfer ( Toyota altis) to the holiday a few weeks before my holiday. When I arrived, the hotel representative says no booking under my name. I called the hotel directly and was told the same. Can you imagine the chaos in the airport on Christmas Day? Also, my infant and toddler was cranky!!! The hotel however tried to arrange something. They told me that I can't book Toyota altis because of my stroller. I told them my stroller can be folded into cabin size. They insisted I book a VAN for 2 adults, 1 infant, 1 toddler, 2 medium sized bags, 2 small bags and a stroller. We ended up taking a Toyota Camry. 2) The hotel did not collect any deposit from me but told me I can pay for the airport transfer when I check out. After having some snacks the hotel restaurant, the waiter told me that I need to pay because hotel did not collect any deposit. I told them I didn't bring any money or my wallet out. I'll ask my husband to pay later. At 10pm, they came to my room asking me to pay. I told him I'll do it tomorrow because my baby is sleeping and my husband went out. The waiter insisted I pay right away because they need to finalise all the bills. I don't understand how I can pay the airport transfer when I check out but the waiter can't even wait till the morning for me to pay!!! I told him I can't leave my baby in the room, ill pay tomorrow and closed the door. The waiter then called my room phone. OMG!!! my baby woke up crying!!!! Can you believe it???? By the way, this happened on the day I arrived. 3) On the third day, I called the reception requesting to Clean my room for me but come in after an hour. She told me to call back when I'm leaving the room. I said ok. I did so and came back 3 hours later, around 430pm. The housekeeper just started to clean my room. I asked her to leave and come back later as my kids need to sleep. I called the reception again as we were leaving for dinner to continue cleaning the room. When we came back, the housekeeper only a piece of cloth to cover the mattress instead of a duvet. Not only that, she did not replace the empty tissue case, did not clean the cups and glasses, no shower gel, no shampoo. She did give me clean towels though. Thank god for that! The water in the shower accumulates as we take a shower.4) I requested at the reception for a surprise birthday cake and balloons for my sister's birthday. It was confirmed at 830am when she comes out for breakfast and we will surprise her. We waited on that day but no one came. We called the reception, they said they will check. They never called back. I went to reception to ask, they said they forgot and all staffs are busy In the morning. Why promise if you can't keep it? The entire hotel is very old and no maintenance at all. Breakfast is not that bad. Difficult to get decent coffee from the coffee machines though.The cinema is smelly and the furnitures are...

Although this may be a long message, we kindly ask that you read it entirety.

We were quite disappointed with the housekeeping service during our stay.

We had booked a room for four people, but on the second day, there was only two towels in

the shower room. We called the front desk to request two additional towels, but no one came for over 40 minutes. After calling again, another 30 minutes passed with no response. Eventually, we had to find a housekeeper ourselves to obtain the additional towels directly. This delay left us with very little time before our dinner plans, which was quite inconvenient.

On the following day, housekeeping still had not attended to our room after 4:00 PM. We informed the front desk, and they assured us they would arrange for it, but by 5:00 PM, no one had come and

we had to leave for dinner. Before heading out, we made another request in person at the front desk. When we returned to the room past 8:00 PM, we found that the room had not been tided. This was extremely disappointing, especially since we were told at the time of checking in that housekeeping would be done between 9:00 AM and 4:00 PM. Once again, we called the front desk to request housekeeping as soon as possible, but after waiting for more than half an hour, no one came. Since our

children needed to take shower, we asked if someone—anyone—could at least bring us towels. However, even then, no one arrived.

Feeling that this was highly unacceptable, we went to front desk to return the used towels and calmly explained the situation, including the fact that housekeeping, which was supposed to come by 4:00 PM, had not shown up. We spoke directly with the manager, who apologised and provided pool towels as a temporary solution. The manager also assured us that housekeeping would be sent immediately. Unfortunately, no one came for cleaning that evening either.

We are unsure if our concerns were properly communicated. On the final night of our trip, when we were already tired, this situation left us feeling very frustrated. We wanted to enjoy a relaxing evening in our room with some drinks order through room service, but instead it disrupted our plan and left a disappointing impression on what had otherwise been an enjoyable trip.

Additionally, we noticed several instances where the service felt slow or inattentive. However, we appreciated the staffs who always greeted us with smiles and were kind to children. Kids also enjoyed the pool with its water slide. Since it was Christmas, they were delighted when Santa Claus visited at the breakfast time.

The hotel's location is excellent, with Surin Beach right in front and convenient access to shops, restaurants, and souvenir stores within walking distance.

Unfortunately, the coordination between housekeeping and the front desk was disappointing, and we are unsure if we would...