Jasmine Grande Residence — Hotel in Phra Khanong Subdistrict

Jasmine grande residence’s review||Both good and bad. ||The hotel lays around a 15 min walk from the Phra Khnong BTS Station, being quite close to the calm parts of the city, 8 stops away from the city centre. We stayed throughout the whole June of 2024, and it was a nice experience, although some things were less than expected. ||Location ||It was quite a 10 minute walk to Big C food place, and there wasn’t a night market around the area, and please don’t go to the night market to eat. You will be paying a lot of money for half of what you will get. ||Facilities||The facilities overall was less of the quality then in the picture. I really hope the hotel have provided the rooms with a CAD room plan, enough for everyone to understand, and not just see photos taken at the furthest distance to make the room look big. Yes they could edit the photos, yes they could take photos professionally with great quality, but don’t manipulate everyone to make them look like the room was too big. It wasn’t small. But it wasn’t big enough for the price in such a city and such an area. ||The bed sheets were really thin, which seems to be used for quite a while. The refrigerator was nice, a full refrigerator although it was quite old. The kitchenette was equipped with a pan, some cutlery and some other tools although it wasn’t enough. We end up getting a rice cooker, and some pots and a ladle too. The smell if the room wasn’t cleaned for more than 2 days would be drastically bad. And the trash bin. If you live there, you surely aren’t going to be living alone, and thus such a bin used for both recyclable and general waste would be inadequate. I hated when the bin overflows and we would have to throw rubbish beside, especially if its about meat.||The hotel food||It wasn’t that good. You have to pay taxes and service charges for literally bad food. It shouldn’t be called as Hotel Food. Nevertheless ||The staff||Everyone was helpful with the stay, especially the house keeping staff. The one in charge of cleaning our room for the whole month, “Khaing Khaing” and her fellow mates worked well, leaving such a pleasant and clean room every time we left, even though we couldn’t have provided enough tip for such exquisite service. The room was clean, not a single stain was left uncleaned, no dust was left nor the bathroom was watery. She was very polite and helpful while most people there would be saying they don’t know or they would just not care about whatever you say. ||The pool||The pool wasn’t as magnificent as the picture seems, and some of the drain was quite broken and leaking. If there are tour groups or families, and if they flocked into the pool, there was no space for us. Sometimes they would be there for the whole evening. ||The Electricity and Water Bill||One of the very things people won’t be looking at would be how much the price of the electricity and water will be. No matter who you ask in the hotel, you would literally get no answer. They would be answering something like, “It depends on the person and how you use it.” Yes its true but they could have given an estimate of something like, the average couple of two person living in such a summer like this would have the air con, the lights, the jacuzzi turned on, and maybe watching TV, cooking and doing all these kinds of things which would round up to around a 5000 Baht for the whole month, or something like that. ||What happened was we had literally no idea how much things will cost, nor how to calculate and thus end up really taking care of reducing the electricity usage. Who knows it could go all the way up to 10000 Baht(£200+), or more and I won’t want to pay such amounts for opening some air con. ||The Deposit||One of the worst experience I have faced so far in the whole hotel experience was asking back the deposit. Don’t worry guys you will have to pay the one-month deposit in advance. If the room’s long stay price is 40000 Baht for the whole month, you will have to pay another 40000 Baht as the deposit, so it will be 80000 Baht on the start of your stay. ||As someone who wasn’t going to spend recklessly on unknown hotel bills, I called the reception and asked for when I will receive my deposit back. After several calls, the receptionist girl was quite impatient, although she helped me afterwards. I felt like I’m literally asking someone else money, and it was quite hard for them to pay it back. After adding the electricity bill, which was around 4000 Baht, and the water bill which was around 1000 Baht, the unknown bill was 5000 Baht. And if you chose to stay for an additional day or an additional guest, its around 2000 Baht per day, depending on the room you choose. ||And something you’ll face is by the start of the stay, someone will come in to your room and ask a signature for a list of everything, literally everything in the room from lotion bottles, cutlery bags, and tissue boxes all the way up to your sofas and bed sheets. Everything’s price was doubled. Something that cost 1000 outside will be listed as 2000. And everything was really old. They say the hotel was sustainable but you can’t just provide some sofas made with bamboo, or remove bathrooms essentials and state that your hotel is sustainable. Sometimes, we might want to not open the air con all day and leave the windows open, but the circulation was not enough. You either put something to stop the door from closing since the plastic door connecting the balcony and the bathroom doesn’t have a door stopper, or you suffer from such smell. The way the room was built, and everything is placed should be managed...

We book the Jasmine Grande Residence Suite which was about 45 mins from Bangkok airport. Upon check in we were told that our balcony was not available to use because of security concerns. We booked the Grand Suite for 6 days with 3 bedrooms that sleeps 6 people, large living room and kitchen. We got the suite and there were only 5 towels for 4 people to use for the entire 6 days, no paper towels for the kitchen we had to request more towels every day. The beds were very hard and uncomfortable and the pillows were too hard to use.||We requested an additional key because we were supposed to have 4 people in the suite , they said we need to pay an additional $300 baht per day to use a loaner key because we were only allowed 3 keys for 3 people because we booked 3 bedrooms. We advised them that we booked the Grande Suite that sleeps 6 people so we are entitled to have 6 keys to use anytime we needed, still we were told that would not be possible unless we paid. During the first 2 days we decided to place the do not disturb sign on the door and we were told by the hotel that they needed access to be able to do extermination for insects, we told them that we do not wish to allow anyone in the room to do extermination during our stay as we don’t know what kind of chemicals would be used and didn’t not want to get sick. A few days later they left us a note saying because they were not able to service our room we need to contact the front desk if we need further assistance as they won’t provide daily services for us. We were becoming so annoyed that they constantly harassing us that we decided to leave the property 2 days early. We just packed our stuff and left. I have stayed in more than 3000 hotels in the last two decades, 80 countries , 460 cities in 6 continents and NEVER in my life have me or my friends or family been treated this way!! This was by far one of the worst experiences I’ve had at any hotel!! We spent almost $2,000 US dollars for the stay and it was a HUGE waste of money!!!||They also tried to add fees and charges for taxi services when we already agreed on a price and paid in advance!! The taxi tried to take us to several places that we DID NOT ask to visit and when we told the guy at the front desk he said that’s not what he was told by the driver. Skinny guy about 5 feet 8 inches tall at the front desk. Very unprofessional and rude!! Our bathroom also got flooded and it took them about an hour for someone to show...

Pros: The hotel is pretty good where they offer Tuk Tuk Service to the BTS station - Ekkamai. You need to reserve the service 30 minutes before and sometime it can be full (only 9 people maximum per Tuk Tuk Service). They ask for 1000 B cash for deposit when checking-in which I find acceptable. The bedroom is spacious, with bathtub and washing machine & microwave. The bed is firm (hard) and the pillow is very comfortable. The area is very quiet during night time so we are able to have very good sleep. The breakfast is very nice, they offer a variety of food, with a lot of fruits options available daily. The best that I enjoy is the small bowls of noodle in soup, they offer different types of noodles daily. There are also different options of how the eggs are cooked. Their banana bread is delicious. The hotel wifi is alright, but sometimes very slow with speed, especially during night time (9pm-11:30pm).

The hotel usually accepts a lot of traveling groups, therefore, there are always big buses stopping at the front of the hotel. -3 minutes walking distance to 711 convenient store -24/7 Aeon store inside the hotel at G floor -15 minutes walking distance to Ekkamai BTS Station

Cons: The lift is very hot as there is not air-con available for the lifts. The location is a bit far from all the famous shopping malls and good restaurants/massage places. The gym is very small with not too many options of machines. The swimming pool is very small, although it has a slide. There is tuk tuk shuttle service to the Ekkamai BTS Station, but no pick-up service to return back to the hotel during the evening. We had to either take a taxi or walk 15 minutes to return (after a long day). If you are taller than 165cm, the bathtub can be too small and hard for...