Travelodge Phuket Town — Hotel in Wichit

I would like to address two issues with our experiences at Travelodge Phuket.||||1. manner of hotel staff “Khun Koong” who she said she is a GM of this hotel. ||||2. Sales Manager “Khun Wassana” neglects our email for hotel booking. ||||Issue 1:||Our group have checked in to Travelodge Hotel Phuket on October 25th, 2023. We booked for 3 rooms for 10 nights and 15 nights. The purpose of this visit is for our business trip. ||||After we stayed for 7 nights, we found out that receptionist charged one of our room incorrect. One of our room charged room rate without breakfast expenses. So I was trying to correct receptionist; however, when we started explaining, Khun Koong the GM interrupted our speaking out of the blue with her loud voice and badly attitude. She didn’t listen for what happen. She spoke with her unpleasant loud voice to her staffs in front of all of us who are her hotel guests. She spoke loudly to her staffs to fix the problem. With our impression, she did not have any hospitality manners and seems she tried to show off on her power as they way she talked was very badly aggressive arrogant to her staff in front of hotel guests. she also didn’t even try to listen to guests problem so how she can fix the problem. ||||Issue 2: ||With our 3 rooms, we booking separately as at the beginning we wanted to open company account with your hotel. We emailed to ask for process, documents and requirements to Khun Wassana, Sales Manager. But we didn’t get any feedback or any response back. Once we were at the hotel and asked for the reasons for not response. Seems she didn’t check email but she came up with an excuse that since one of our rooms book through booking.com so hotel didn’t want to do business unethically by taking customer from booking.com. We were surprised with her answer as if she meant it in that way, so how about another 2 rooms that book direct with hotel. Why she didn’t response to email. ||||||With the incident that happen from GM, We really unappreciated and wanted to move to other hotels. We trying to make sure hotel receives all money that we suppose to pay. We are not trying to pay less but we are trying to pay more!!! With her attitude, it really push us to go somewhere that has a hospitality manner and mind. Your hotel staffs rather than Khun Koong, they are very nice and friendly especially receptionists, F&B staff and maids.|| ||Our company based in Bangkok but we have business trips to Phuket every month for at least 10 nights/month with minimum 3 rooms but seems hotel doesn’t value our business. These effect to us who are...

I would like to address two issues with our experiences at Travelodge Phuket.||||1. manner of hotel staff “Khun Koong” who she said she is a GM of this hotel. ||||2. Sales Manager “Khun Wassana” neglects our email for hotel booking. ||||Issue 1:||Our group have checked in to Travelodge Hotel Phuket on October 25th, 2023. We booked for 3 rooms for 10 nights and 15 nights. The purpose of this visit is for our business trip. ||||After we stayed for 7 nights, we found out that receptionist charged one of our room incorrect. One of our room charged room rate without breakfast expenses. So I was trying to correct receptionist; however, when we started explaining, Khun Koong the GM interrupted our speaking out of the blue with her loud voice and badly attitude. She didn’t listen for what happen. She spoke with her unpleasant loud voice to her staffs in front of all of us who are her hotel guests. She spoke loudly to her staffs to fix the problem. With our impression, she did not have any hospitality manners and seems she tried to show off on her power as they way she talked was very badly aggressive arrogant to her staff in front of hotel guests. she also didn’t even try to listen to guests problem so how she can fix the problem. ||||Issue 2: ||With our 3 rooms, we booking separately as at the beginning we wanted to open company account with your hotel. We emailed to ask for process, documents and requirements to Khun Wassana, Sales Manager. But we didn’t get any feedback or any response back. Once we were at the hotel and asked for the reasons for not response. Seems she didn’t check email but she came up with an excuse that since one of our rooms book through booking.com so hotel didn’t want to do business unethically by taking customer from booking.com. We were surprised with her answer as if she meant it in that way, so how about another 2 rooms that book direct with hotel. Why she didn’t response to email. ||||||With the incident that happen from GM, We really unappreciated and wanted to move to other hotels. We trying to make sure hotel receives all money that we suppose to pay. We are not trying to pay less but we are trying to pay more!!! With her attitude, it really push us to go somewhere that has a hospitality manner and mind. Your hotel staffs rather than Khun Koong, they are very nice and friendly especially receptionists, F&B staff and maids.|| ||Our company based in Bangkok but we have business trips to Phuket every month for at least 10 nights/month with minimum 3 rooms but seems hotel doesn’t value our business. These effect to us who are...

First of all: I NEVER leave bad reviews. Ever. It has to be egregious for me to say anything bad. That being said, if I can convince you to NOT give this hotel your business, we will all be better off. Our first day in Phuket, we were away from the hotel the entire day. When we came back, we found dirty underwear that didn’t belong to us on my bed. There was half eaten ice cream in the fridge that neither of us bought. Someone had gotten into our room, probably had sex in my roommate’s bed, and flung their panties onto mine. We told the staff, and they said they would check the security footage. They did, and they told us that we had let someone into our room and that’s when it happened. We demanded to see the footage and it wasn’t even our room. They INSISTED it was ours and got so snippy with us when we told them they were looking at the wrong footage. Finally we proved it wasn’t our room, and they said they’d check the right footage and report back. They never did; they are probably covering for a maid who was able to access our room. They wouldn’t comp any of our laundry or room service and didn’t even offer us a different room when this happened. They did absolutely nothing to make up for the lack of security and filth left behind. We also used the laundry service and it was beyond disaster. They mixed up the laundry of 5 different people in our group. Thank goodness we knew each other and were able to find our clothes, but if we hadn’t, we would have lost all our clothes. On top of that, they mixed up all of our charges and tried to charge us for each other’s laundry. One of our friends packed up all her clothes before realizing she was charged wrong, and when she went to the desk to tell them this, they demanded that she UNPACK and bring down all of her clothes so they could recount them, even though she had the paper proof that they charged her incorrectly. They demanded she pay the incorrect amount, even though she had the proof. She refused, and they spent the rest of our stay harassing all of us to find her and bring her down to pay. They seriously harassed me while I was eating my breakfast to go and find her and bring her downstairs. We ordered room service one night for 3 people and they only brought 2 of our meals. I had to call down THREE TIMES to finally get my food. Keep in mind, this is after a long day in the sun, and it took over an hour AFTER they delivered our food for them to finally deliver mine. Oh, there was also a cockroach in the bathroom, in case the above crises weren’t compelling...