Frederic Koklen Boutique Hotel — Hotel in Odesa Urban Hromada

Absolutely spectacular lodging experience! My husband and I stayed here early to mid October 2017 in the English-style suite and it was an absolute treat! The staff is sincerely sweet and attentive to your needs. They will make sure your feel at ease and 100% comfortable. One day during our trip both of us managed to get sick from eating all the decadent Ukrainian food and the hotel staff took care of us as if we were their own children! Administrator Mariya was especially lovely and helpful throughout our stay at the hotel. Few more things are note-worthy about this fantastic place. The suites are extra-clean and very cozy. The detail and thought that was put into the interior design is incredible. Aside from the beautiful rooms, the hallways are also adorned with art and period-appropriate details. You really feel like your are visiting extended family in 19th-early 20th century Odessa. The housekeeping staff is a delight! Thorough and deliberate in their work. The location of the hotel is also fantastic. Although there was some construction on Preobrazhenskaya St. (the route I planned on taking originally to get places), there is another way to get from the hotel to all the major attractions though Sabaneev most. In fact, it is tucked away in the heart of charming Old Odessa, short walk from the nightlife and main streets, but far enough to enjoy peace and quiet, and the picturesque surroundings. Lastly, I would like to touch on the restaurant that is attached to the hotel. Sophie Cafe serves a delicious buffet-style breakfast of Odessa specialties that you can opt into when booking your hotel room. For dinner it is also a must-visit! With live music, wonderful staff, and the most exquisite dishes - it is a very memorable dining experience. The food was so good, we came back twice - something we never do...

DO NOT RECOMMEND- AVOID

Service was horrendous. The reception couldn’t care less. We gave our clothes to be laundered and they were returned late. They had a policy of laundry being returned in 24hrs and this was not adhered to. We had already checked out when the laundry was returned. To add insult to the injury, they gave the clothes without any type of bag. By then, we had already packed our luggage and had to open the luggage up IN THE LOBBY to repack. No compensation or apology was offered despite the reception watching us struggle. It was a simple problem which required a simple solution but the horrible attitude of the staff only made it exponentially worse.

They also made us pay for the breakfast. We were booked in for 2 nights and they did not tell us on arrival that the breakfast on the second night was not included. We were only charged at the end. This is so dishonest. My sincere advice is to stay somewhere else. I will not recommend this...

TERRIBLE SERVICE- ARROGANT STAFF

We had a horrible experience at this hotel and WILL NOT RECOMMEND TO ANYONE. The staff were rude and unhelpful. We had booked in for 2 nights and apparently the breakfast was not included in the second day. They failed to inform us of this upon check in.

Moreover, our clothes that were given to laundry was returned late. We called them regarding the laundry from the room and the reception lady asked us to wait and HUNG UP ON ME. I have never experienced such bad service in my life. All the other hotels in Ukraine were fine. I have no idea how they managed to receive so many good reviews. The clothes were only returned after we had checked out and was dumped on the sofa in the check out area. When asked for a bag to put them, the disinterested doorman gave us a small plastic bag for sandwiches.

I will be recounting my experience to the tour agency to ensure that nobody else will have such a bad...