AL JAZEERA ROYAL HOTEL — Hotel in Abu Dhabi

Ahmed, Wiam, Jalal, and Toufik, I want to take a moment to acknowledge the outstanding work each of you contributes to the team. Ahmed, your professionalism and friendly demeanor at reception make guests feel truly welcome, and your efficiency in managing check-ins and check-outs is impressive. Wiam, your calmness under pressure and your helpful attitude make a huge difference in creating a positive experience for guests, and your attention to detail is something we greatly appreciate. Jalal, your dedication to providing exceptional concierge services and your thorough knowledge of local offerings help guests have memorable and seamless stays. Finally, Toufik, your proactive approach and deep knowledge of guest needs set you apart as an invaluable asset to the team. All of you consistently go above and beyond in your roles, and I’m grateful for your hard work and commitment to delivering excellent service. Keep up the...

I booked through Hotels.com and received a confirmation...||||When I arrived they said sorry, but we are fully booked...I said ok, but here is my confirmation. They said they were full and that they thought there would be rooms available but it didnt happen.||||my question, is why did they advertise available rooms if they really never had them...is this a scam to keep the property double booked so they remain full but at the risk of inconveniencing the guest when the arrive and turning them away.||||This sounds like the typical middle eastern scam by the operators of the hotel...so i say double check your confirmed booking, they might only hope they will have rooms available but not really have them. Its embarrassing and extremely frustrating to drive 30 mins to their hotel and be turned away in the late hours of the night. ||||I will never book...

I rarely place reviews but have to on this occasion, I booked a suite on line a few weeks before my arrival, I also emailed them a few days before my arrival to say I would be arriving at 8pm as it was a little late. On arrival I was told my room had been re sold at 4pm as I hadnt arrived!!! This was outrageous, I went to speak to the manager of the hotel, he was extremely dismissive and just said we are fully booked tonight, and tried to get me in a cheaper hotel around the corner, which when I went to look at it was even worse than the Al Jazeera Royal Hotel, Its certainly not very Royal!! Im stil awaiting my refund and I did eventually find a much better hotel for a similar price nearby, but i really wouldnt recommend this hotel or its staff. Looking on the reviews it seems the reselling of rooms is a regular problem...