Address Dubai Mall Hotel — Hotel in Dubai

Hello, my name is Sodaba I am currently staying at Address Fountain Views and will be writing a more detailed review after our stay is complete; however I had to come on here and express my gratitude for the excellent service we have been getting from Rim. He greets us with a friendly smile, always checks on for breakfast, and even remembers the smallest details such as where we sat and how I like my morning coffee! In fact, this was truly the most delicious iced coffee I had!! He is excellent in his service and hope he continues to enjoy working here.

I will complete more reviews at the end of my stay but had to write one today to express how fantastic Rim was!

Another notably friendly staff has been Manoj from housekeeping and Shehan Manager of housekeeping and Ravi from housekeeping. They went above and beyond to correct an issue with my room and made sure I was totally happy. My room was perfect in the end and they were so understanding. Shehan even brought me sweets, fruit and chocolate to make me feel better. Manoj was amazing as well and repeatedly checked on matters and sanitized everything. Finally, Ravi was there the first day and he checked in continuously to see how matters were developing with an issue I had and if he could be of any assistance.

As I said I will complete a full review at the end of our stay this week but I am very grateful and happy to stay here now because of the staff’s friendliness and willingness to help.

Adding as I experience, today Hosny offered us a beautiful Arab Coffee and date. It was beautifully displayed and Hosny explained the history to enjoy with a date. He also a wonderful conversation with us. Can’t wait to...

We had dinner at the Nazcaa restaurant with a beautiful Burj view — food and service were excellent. After dinner, two of us stepped inside to have a quiet chat in the indoor waiting area while the rest of our group (five people) stayed outside to finish their drinks and smoke.||Suddenly, a hotel security guard named John approached us in a rude and confrontational way — no greeting, just questioning why we were sitting there, whether we were hotel guests, and even picking on my empty coffee cup that was not branded as Address. He insisted we either go back outside or leave, saying we couldn’t sit there, even though it was clearly a public indoor waiting area.||When we explained that we were dining guests, he said the restaurant was not part of the hotel but just rented by a third party — which makes absolutely no sense to guests. The restaurant is fully inside the hotel building, accessible only through hotel entrances and elevators. If the restaurant is paying rent to operate there, then naturally its guests should be allowed to use the hotel’s public areas like any others.||He then forced us to another indoor restaurant and sat us at a dirty, uncleared table, only for the staff there to immediately ask us to leave since we weren’t ordering. The attitude of the guard — arrogant, dismissive, and disrespectful — was completely unacceptable.||From this experience, it’s clear that guests like us are not welcome in this hotel — not for the restaurant, not for anything else. The management clearly does not care about how visitors are treated. Deeply disappointing and far below the hospitality standards one...

We didn’t just stay at The Address Dubai Mall — we lived a moment suspended in time.||From the moment we arrived, everything flowed with elegance: the seamless check-in, the peaceful atmosphere, and of course, that unreal view of the Burj Khalifa from the infinity pool. Day or night, it leaves you speechless.||But the real magic came with Maria Cenas from the Guest Experience team.||Maria didn’t just welcome us — she took care of us like family.|Discreet, warm, genuinely kind, she anticipated everything before we even had to ask.|She made sure every detail of our stay felt personal: from room arrangements to heartfelt little touches that made our children smile, and made my wife’s birthday feel truly special.||She was everywhere and nowhere at once — the kind of presence that transforms a hotel experience into a lifelong memory.||Each morning, we looked forward to the incredible breakfast: fresh juices, à la carte treats like avocado toast, French toast, waffles and more, beautifully presented and full of flavor. We felt spoiled in the best possible way.||Being directly connected to the Dubai Mall was a luxury of its own — but having a sanctuary of calm just steps away from the world’s biggest shopping hub? That’s something rare.||If you plan to stay here — and you should — ask for Maria. Let her guide your experience. Trust me: you’ll feel the difference.||Thank you, Maria. Thank you to the whole team.|We came for a hotel.|We left...