The St. Regis Downtown Dubai — Hotel in Dubai

I was teetering between this and the St. Regis Palm and I am so glad I chose Downtown!! This Hotel was everything you would expect from St. Regis, giving top tier experience to my travel experience at every turn. To the amazing staff I grew to love - My most sincere apologies for this late review, however I couldn't close the year out without acknowledging this Beautiful St. Regis and it's many amazing staff who assisted me in having the most Beautiful Birthday trip!! Many Thanks to the amazing staff for making this a top tiered experience! I was greeted with a warm welcome by Yusuf who made sure I was comfortable while awaiting my turn in line for check in. Upon check in, Simon and Ahmed further welcomed me, making me feel valued and comfortable. This was the beginning of a standard that remained throughout my entire weeks stay!! By weeks end, I was so comfortable and loved, I felt like family. Everything was seamless, from the moment I arrived to the moment I Checked out, which was sad for me, as I had grown fond of the beautiful smiles from the lovely people who greeted me daily - they made me feel like family!! I had breakfast at the Basta daily and also joined for dinner on a few occasions. Diane and Nitin, my 2 sweethearts - Thank you for making me feel so warm and welcomed every day!! Basta supervisor Rober, my brother from Cairo- Thank you for always checked in on me, making sure I was absolutely satisfied with my dining experience. Rajeev, you were very quiet but always seen making sure everything was running smoothly. Chef Sunil, Shanaka & Karam - You served up the most delicious food, enticing me to return daily!! I could not forget Fauzi for the delicious latte's - Thank you and I truly miss you all!! Thank you to security for being on top of things every moment of the day and night; David, Jogesh, Ikenna, George & Ali - You guys are the BEST!! Front office; Yusuf, Abdul & Anthony - Thank you for making the transition from car to room seamless and welcoming always. The Italian restaurant, Rehan and Asangla - Thank you!! St. Regis bar, Jayesh & Jesmon - Thank you for the delicious champaign at 7 and for the incredible champaign show!! Room service/ Butler Wisnu, Ajit, Sandip & Nazima - Thank you for adding to my amazing experience!! There was never a moment where I was in need of anything, someone was right there at every turn to assist me - The peppermint tea was worth noting - I loved my daily tea!! This is the Standard of St. Regis and you ALL nailed it!!! I miss you all and hope you're doing amazing!!! Until we meet again, take care of yourselves just as you take care of others, you deserve it! With love,...

I appreciate this opportunity to share my feedback on our stay at the St. Regis Dubai and would like to escalate the following incident occurred on the 2nd November 2021. By way of introduction, I am a Marriott Gold Bonvoy member (Membership reference 131992242) and the Managing partner for Destination Arabia Tourism LLC. I have a very long partnership with the Marriott group having booked these properties as preferred hotels for our Incentive groups over the years. On the 2nd of November I was at the hotel overlooking the check-in of my group of clients; 143 clients / 90 rooms. They were booked for a two night stay and as standard procedure their luggage was delivered to the hotel well in advance; 11:00HRS on the 2nd November, 7 hours prior to the actual check-in time of the group 6PM. However, the entire check-in experience was unorganized and unpleasant as the check-in staff and the Front Office Manager was not prepared for the group’s arrival. As the client I was given a complete rooming list at 15H00 on the same day however only half of the rooming list was shared with the Bell captain and the staff. As a result, they had no instructions as to what to do with the luggage until 18H00 when the group arrived at the hotel. I came down to the reception with my client to follow up on the delay and the Front Office Manager who was on duty was extremely rude and unprofessional raising his voice at us, the clients. Do note, the group stayed at the Grand Hyatt Abu Dhabi the two nights prior to their stay at St. Regis and the as expected from a 5-star hotel, the hotel managed to deliver all the luggage to the rooms in less than 30 mins. Clients were extremely disappointed about the delay in receiving their luggage to the rooms and it is unacceptable from a hotel of this calibre to take more than three hours to sort and 120 pieces of luggage to 90 rooms. Furthermore, the customer service skills and the professionalism demonstrated by the Front Office Manager is below par and as you will imagine I was embarrassed for my client. I have another group of 46 clients checking in to St. Regis on the 9th November and as this is quite last moment, I am unable to move them to another property. However, we have decided as a company to refrain from promoting the St. Regis to our clients to avoid such unpleasant encounters in the future. It would be appreciated if the higher management could look into this matter and share an apology for the delay and the...

Among the best stays in Dubai, The hotel is a new and the staff really do care about the quality of the hotel and the guest satesfactory aspects.

When I came to the hotel, Ms. Ruxandra took me from the gate all the way to the room. She were explaining for me all the different details of the hotel, aspects and designs of what is going on there. The room was nice and very modern and astonishing. The view of the corner suite was astonishing and beautiful. The amenities were sufficient and the room was very clean and tidy.

I went to the Club Lounge and Ms. Beatriz took me over the whole club and showed me all the minute details of what they had. The fridge were organized in a spectacular way, I’ve never seen a club lounge fredge to space all the items in a unique and amazing way. I hope that Renaissance would keep this tradition of paying attention to these details, in order to become an icon in Dubai. Although that the hotel didn’t have the breakfast area ready, they offererd me a breakfast invitation in their restaurant, which unfortunately, i didn’t have enough time to visit.

Although that I’ve been coming to Dubai more than any other places, yet, the Navigator experience was above my expectation. Ms. Kim in the Navigator counter introduced to me a place in Dubai which I never been to before, just to have a better experience there. It was a surprise for me, although that I spend almost 8% of my time in Dubai annually.

The next day, I spent sometime in the executive lounge while Ms. Sibona tried her best to make sure that my time in the lounge is pleasant. Once I had a comment regarding the notes in the room, she immediately called Ms. Alina in order to take all the notes, aspects, suggestions and to make sure that I wouldn’t be experincing them in the future.

I had even more pleasant encounters, yet, unfortunately for me I can’t remember most of the people in the hotel, especially the great people in the front desk and the kind and professional staff in the gate such as Mr. Adam.

Overall, the Renaissance staff were treating the hotel as if it was their own property. I had a similar experience when an archetect took me to his own creation and explaining for me all the different aspects of the building and so. Therefore, I had a similar experience and I was really pleased with my stay there and for sure this will be the first of a number of stays that will reoccur in the...