Alice Guest House — Hotel in Cheltenham

I had a bit of a disaster staying here I wish I hadn't bothered to be honest Everything that could have gone wrong did go wrong basically I hadn't stayed at the hotel before so didn't have a clue where the hotel was so got a taxi from outside Cheltenham train station it's basically straight down Gloucester Road about 20-25 minutes if your walking cost me £7 in a taxi 🙄 arrived at the hotel met the owner who I presumed was Alice but there is a story behind the name of the hotel the owners name is actually Karen she showed me the room looked alright no sink so you have to use the shared bathroom if you want to wash your hands or fill your kettle up to have a coffee or cup of tea every time you walk across the landing the floorboards creek and you bang your head low ceiling the bathroom is shared between 4 rooms so bit of a nightmare showering in the morning or when someone is walking across the landing the floorboards creek breakfast is downstairs not a bad eating area but there is a garden with what look like sheds converted into rooms not sure that's even legal never seen it before I'm a well seasoned traveller first time I've ever come across them had a quick look inside remind me of a sauna with a bed in it they have three sheds in the garden and four rooms inside the house breakfast is just eggs on toast boiled, Scrambled or poached on white or brown toast instant coffee cheap supermarket yogurt the hotel again is a good 20 minutes walk into the city so I wandered around got something to eat wanted to go up to the Cotswolds but a bit late in the day and found out I would be changing rooms in the morning 🙄 so had to mess about packing my stuff up to change rooms when I got back from the city unpacked my stuff noticed a big cobweb across the wardrobe disgusting takes 30 seconds to give it a wipe then pulled the duvet cover back on the bed as other reviewers have mentioned other people's pubic hairs on the sheets again disgusting and totally unacceptable there was was big brown strains on the sheet and pubic hairs on the sheets and hairs on the duvet cover next to the towels 🤮🤮 changed rooms in the morning not a bad room I actually preferred this room to the one I was staying in it had a lot of antique stuff in the room I don't mind that bed looked a lot fresher and smelt better but I was due to check out the next morning so just like that it was time to leave tried ringing the hotels in Cheltenham City Center but they wanted far to much money for one night absolute rip off got quoted £145 for one night and in another a lady wanted £300 for three nights 😆😆 just proper greedy there's no chance paying that kind of money so got myself a bit worked up before I was due to check out spoke to Karen then this Lad from Manchester kept coming out his room his staying in a ground floor room next to the front door he kept coming out his room when I was talking to Karen because I was struggling to get a room then his Girlfriend came out just stood there staring at me I nearly exploded just managed to hold myself together they was just being nosey interfering in other people's business so I was irritated and handed over my room key to Karen the Manchester lad and his girlfriend still staring 🙄😆 I will never stay at the hotel again not sure I will stay in Cheltenham...

After letting our host know our arrival time earlier in the week we arrived 10 minutes later than we had said and our room wasnt ready. So we decided to have a cuppa before meeting up with friends. One of our cups was filthy so we decide to let our host finish the room while we set off to meet friends. We arrived back at 10.30 pm and the only thing that had changed was towels put on bed. The dirty cup was still there. We decided to just get in bed as we were tired. The bed squeaked with the slightest of movemennts. We didnt get a very goodnights sleep. When we woke the next morning we was shocked by the room. Cobwebs strewn over light fitting. Architrave coming away from door frame. They was storeing someone elses clothes in the wardrobe so we only had limited space. Tea stains up the wall near the bin. Cornice missing off wardrobe. Lamp not working extension cables so kettle had to be boiled on the floor. And dirty towels in another wardrobe that smelled. After reading some reviews on booking.com on a few occasions it mentions the hosts husband to be aggressive and felt threatening so we decided not to say anything there and then as were not confrontational people. I would give our host time to explain why it was like it was once we get home.||The breakfast wasnt up to much either as no full english. Ok if just want eggs or beans or cheese on brown toast or crumpets. No white bread option. Booking says free localparking were you park at your own risk. Terraced street outside someone elses home. We ended up paying £16.20 for the duration of our stay at an ncp car park 15minute walk away.||Only nice thing about this place was the breakfast room was nice. When someone makes a complaint they always pushes it back onto the customer. If could give zero stars i would there was also...

I booked this guest house because I wanted an economical room for the evening to break my journey up on my way from Essex to Wales. It was £45 for the night & I had a lovely warm log cabin with a bathroom and breakfast included. The host called me ahead of check in to confirm when I would be arriving & when I arrived she kindly met me & showed me to my cabin, which was a Moroccan themed room. It felt warm and very cosy and it was clean and tidy . As it was late in the evening I pretty much crashed in to the very comfy bed & said I’d like breakfast at 8.15am. ||Because it is right in Cheltenham there is not any on site parking, although there are side streets where you can safely leave your car. I parked in the Hardwick college campus across the way but be sure to check the parking conditions so you don’t get a ticket. ||There was a lot of road noise during the night which I am not used to as I don’t live in a busy town/city, however this wasn’t an issue as I was just tired! In the morning I was the only person for breakfast at my time and had poached eggs on toast, which set me up for the day and had a nice chat with the host before I left. When booking it does state that it is a shared bathroom although you can specify type of room. I paid a little bit more and booked the double room and had my own bathroom in the cabin, which was lodge number 1. For £45 on a Sunday evening to have as a rest stop I can only highly recommend Alice guest house. It seems the other reviews are unfair as I did not find any fault at all & I had a very...