Premier Inn Hartlepool Marina hotel — Hotel in Great Britain

Stayed here a few weeks ago when we had the heat wave in August. The lady on reception was nice, friendly and helpful. Even offering to change our room when she realised we were going to be walking through with motorcycle clothing on, which was really nice considering how hot it was. Room was nice, spacious and clean, with a lovely view over the marina . Only issue was how warm it was as there is no air con (Though we knew this when we booked). This just meant getting up early for a nice walk around the marina.

The breakfast in the Brewers Fayre (about 10m from the hotel entrance) was nice with plenty to choose from, and if any food got low it was refilled quickly. A lovely, helpful lady was on when we went in (just wish we'd got her name) as she just made it that pleasant. We got a nice table inside over looking the water which was nice, with seating outside near the water available to. This makes for a nice place to sit in the evening while enjoying a drink as well.

Around the marina there are quite a few bar and restaurants to choose from which are within a walkable distance.

Lastly, a large car park meant parking was easy, though no specific place (that we saw) to park bikes. Though no issues over night. Make sure to give your registration to reception so you don't incur...

A really good Premier Inn. The location is great right in the heart of the marina. The reception staff we incredibly friendly, giving us tips on where to eat, local history and places to visit. When we got to our room the staff had left a packet of cookies and a nice message, really did not expect that and we have never had this at the many Premier Inn's we have stayed at. The view out of our room was lovely in a morning looking directly at the tall ship in the Navy Museum. The Brewers Fair next door is nothing special, typical chain pub. Breakfast was average, nothing special, but close by. Unfortunately the town is suffering like many up and down the country with many boarded up shops, a shame really as it was clearly a rich town at some point as some of the buildings are spectacular to look at. Parking at the hotel is free with plenty of spaces, just enter your registration into the ipad...

Stay in hotel was absolutely fine as the environment of the marina is impressive with plenty of parking. Sadly breakfast was a prime example of lazy staff with indifferent attitudes towards cleanliness and customer service. If the hospitality industry is suffering under the current Blitzkrieg of pandemics, bad weather, retail slump and the unkind reputation Hartlepool gets, then the breakfast staff at this hotel only add to it. I think they are yet to learn the word “pride”. Dirty cutlery with food on it, cups and glasses clearly not properly washed, lack of bowls/plates, a que to get breakfast as the sloth like staff lurked in the kitchen. Twice I had knock on the kitchen door to ask for an order only to be met with glazed indifference. Common courtesy of hello and good morning were replaced by mumbles and zero eye contact. Yes, it’s grim up North! And I am...