Jacksons Wharf — Restaurant in England

We were a party of 5 adults and 1 child. We purchased soft drinks on arrival, one of which was orange and water, that was of the weakest form I've ever experienced. On ordering our meals, we were very limited to what was available (even though there had just been a delivery). My son in law chose the mixed grill, but that wasn't available so settled for the steak and ale pie. However, to his surprise, there was no sight of any steak in the pie, just pastry and gravy. My daughter and myself chose tikka masala, with naan bread, rice and poppadom., but that wasn't available so we opted for the chicken korma. This was more like a cheap tin of supermarket chicken curry, that had been watered down and shared between 2. The poppadoms were not crisp, but very soft and soggy. For the child we asked for sweetcorn with her meal, only to be told they don't serve it, even if it is on the child's menu. As bad as the food was, we decided to give the desserts a go. We ordered these through the app, as by now it was getting quite busy. People wandering around the restaurant with dogs. I personally think dogs should be restricted to one area only. Any way, we sat patiently waiting for our dessert, only for the waitress to tell us that 2 of the desserts weren't available but hadn't been taken off the app. We cancelled the order and were given a refund. Overall, the staff were polite and friendly but the food (what they had available) was atrocious. Needless to say, we won't be...

Xmas Dinner was a no frills xmas lunch. My dinner was cold and disappointing for a xmas lunch. No pigs in blankets no cranberry sauce. Just a very basic sunday lunch which you wouldn't expect on a xmas dinner. All turkey dinner was only just warm to eat. This is not what you would expect at all for the cost they charge gor xmas lunch. I had to ask for gravy several times and twice for our deserts which took over half an hour to come out. Only got asked for drinks once on arrival and this was supposed to be table service meal. A very tastless and basic lunch to say the least. For a small group we were definitely forgotten about in all aspects during our meal. Unlucky i guess. I doubt ill ever visit again. Waiting on staff could look a bit more appropriately dressed than seeing the young girls backsides when they bend over. Skirts just covering there rear. So inappropriate and inexperienced staff staff no happy xmas atmosphere at all. To top it off and what a put off was to be asked inside a xmascard to tip the staff as they are giving up there xmas to serve us. What a cheeck. Wouldn't mind if the service was good and the food could of been far nicer experience eating out on xmas day. Very dissapointing for us on...

Had Sunday Roast for me and my wife. On their website, they boast that theirs is the best in Hartlepool. Unfortunately, this is not the case.

The carrots were raw (not sure they even saw a pan of boiled water), the chicken was dry, and they forgot my roast potatoes. When my roast potatoes came after asking for them, they were burnt on each half. The mash potato didn't seem to have any butter or milk/cream in it, just potato.

Menu says it comes with cranberry sauce, but neither of ours had any. Everything was just bland, dry, tasteless, and boring with no seasoning. Even the gravy had no taste with no meat juices, etc., tasted instant. The best bit was the stuffing and Yorkshire puds.

I think they need to change their website to say the most boring and bland Sunday roast in Hartlepool.

If you want a great roast at a good price, I would suggest Portals Place just down the road. We normally go there, but they were fully booked, which tells you everything, especially when the Jacksons Wharf was over half empty.

I don't post a lot of reviews, but I felt I had to on this occasion after such poor food. Won't be...