Premier Inn Rainham (Kent) hotel — Hotel in Great Britain

I would have scored this higher if it had not been for our poor experience at breakfast.||||The room was clean and comfortable, the aircon was working well. The bed was comfortable and we had everything we needed. Only thing I would consider would to be change the plug sockets to have USB.||Hotel staff we spoke to seemed pleasant and helpful.||||On to the bad!||Breakfast was not a good experience, the only good part was the cooked breakfast.||||The coffee machine never worked.||They ran out of croissants/muffins||The fruit salad looked like it had been sat there hours||If you went for continental you would have been very disappointed!||The toilets were unclean and lacking toilet roll||The staff were very unprofessional, one member of staff sat at the entrance on the work phone complaint about work (unclear if this was to a work colleague/personal) but we could hear this from our seat. The other member of staff was talking very loudly to some diners she knew about sweating her tits off and other inappropriate comments.||There was hardly anyone in the restaurant and with 2 members of staff it wasn’t like they was rushed off their feet to address some of the issues.||||I would come back to the hotel but eat somewhere else. We have stayed at quite a few premier inns and this is the worst breakfast experience...

To be clear the hotel is fine if you need to be in the area. No problems with it so this review is slightly unfair on Prem really. We have.Stayed there a number of times and usually do the meal deal breakfast / dinner package which is quite good value and is provided by their partner company Beefeater. ||This time however the expirience was terrible. Everything from wait time to be seated ,although we already booked a time slot. We were there there nearly 3 hours and not one table had been cleared of plates by previous diners. Dirty napkins on the floor along reciepts, overflowing bins at the workstations, terible service and food the list goes on. If we thought the dinner was bad the breakfast was worse! So many things wrong, dirty cups and plates being the tip of the iceberg. We were told that this particular Beefeater is on the market hence the bad service / quality. Happy to book the hotel again but if were the hotel management I would be having strong words with their food and beverage supplier as I paid Premier Inn for the package not Beefeater so the responsabilty is with them to...

I'll start by saying that I have no real complaints about the hotel itself. The room was as any other Premier Inn. It was clean, tidy and comfy. My disappointment is that I got a parking fine for using the "free parking". Although there is a sign in the car park, it's not immediately obvious that guests need to register their vehicles with the hotel upon arrival. There was no tablet or guest book in the reception, neither did the member of staff mention it when checking in. I was also quite disappointed by the guest relations team too. My suggestion to Premier in is that you instruct your staff to take guests registration numbers at the booking in stage, have a sign on the counter that notifies guests about the parking arrangement, or even add a box on the online booking form to put in your reg. Hopefully others read this to save them...