Arrived about 5:30 on a Sunday, stood and the stand waiting to be greeted for about 5/10 minutes, when a server finally came was asked if we’d booked a table, we hadn’t. “I’ll see if we have a table available” despite the fact the restaurant was almost empty. Came back after another 5 minutes and sat us. Drink and food order was taken, and many things were unavailable, server had to make 3 Trips back to us to say they’d ran out of something. My wife’s drinks came but mine did not. Other staff around seemed to gather round talking on the other side of restaurant or hide away in corners on their phones. It was very quiet so I could hear the conversations between the servers and kitchen staff, which seemed to consist on bickering back and forth over the myriad of menu problems and incorrect items being sent out by kitchen. Wrong items, over cooked steaks etc etc.
Food arrived and I still hadn’t received my drink, i said “sorry I’m still waiting for my drink” to which the server responded “well I did put it in”. It seemed odd to try to place blame on another rather then simply say “very sorry, I’ll get that for you right away”
Food wasn’t anything special; steaks were overcooked and wife’s skin on fries were very overdone and extremely dry.
At this point we just wanted to pay the bill and leave, so when they took the plates away we asked for the bill, 15 minutes later, we had to ask for it again, 10 min after she came over and said “sorry did you want to look at the dessert menu or bill?” Even the table near us commented on how long theyve had to wait. Eventually we get a card machine, we pay, she asks if we would like the receipt, I say “no that’s alright” and she tears it off and walks away, no goodbye or any words, as we walk past the other staff and stand, no one says thank you or goodbye
Probably one of the worst dining experiences I’ve ever had. The staff looked like they either didn’t know or care about what to do, food was very subpar for the price, and considering the Malta Inn isn’t too far away and in the same chain where the food and service is much better, I won’t ever be returning to this branch. Looking at other reviews it’s evident now why there has been so many low reviews in recent weeks and months.
Do not recommend,...
Read moreOn the 17th December i went for a Xmas meal with my brother, father and 10 year old nephew s i was visiting from Italy. When we arrived, we were informed that there was a limited menu on offer due to supply issues, something that had we known before would probably caused us to book elsewhere. However, after looking at the menu before being seated, we all decided there was something we could eat. We all selected burgers after asking the waiter the difference between the 2 that were offered (with no description at all) on the paper menu....burger is a safe choice, right? Wrong!!! Service was very slow but we can handle a wait but what was not acceptable was the poor excuse for a hamburger we were all served! For £17 we were served a hamburger with a single tiny and tasteless piece of meat inside which surely was the cheapest piece of meat that could be sourced, the quality was truly terrible and for £17, quite frankly, robbery! My nephews burger was selected from the child's menu which included a starter and also dessert for £9.....his burger was actually exactly the same as the one we adults were served!! Now, i don't expect Michelin star food at a Beefeater but i do expect something with quality relative to the cost which was a total failure in this instance....based on this experience, i would never go again for free, let alone pay for a piece of meat that a starving dog would refuse to eat!! As we exited we mentioned to the waiter it was the worst meal we had ever had and he was not too interested, i dare say because it is normal service now?!?!? In hindsight, we should have asked to speak to a manger/supervisor and showed them the food before we ate it, no normal person would agree that what we were served was worth more than £5 let alone £17!! We could have honestly eaten a better burger and chips from the local kebab shop and not suffered this poor excuse for a meal. TERRIBLE, cannot even supply something as simple as a decent burger, we spent nearly £100 including our drinks and could literally have purchased better quality ingredients from Tesco for £10 and eaten something tasty and decent.....burger not only miniscule but very dry and tasteless and the sesame bun was also burned too on my own,...
Read moreIf you're staying at the Hotel and you need breakfast, then an unlimited full English is pretty good for a £10. I can't really complain about the quality of the food, but nor can I suggest that it's fabulous. Everything was cooked reasonably well. The bacon was a little dry, but fried eggs still had a little runniness to the yolks. I'm a fan of black pudding so it was great to receive a soft pudding rather than the shoe leather that others have sometimes thrown on a plate.
Here's an unnecessary bugbear; you can't order a side of toast! Instead you are invited to use the 2-slice TOASTER at the buffet table. I'm not exaggerating when I tell you that this cheap, domestic toaster is the slowest toaster in all of England. It took FOREVER to partially toast 4 slices of bread for our table. Expect stiff, white slices at the end of your toasting experience. Oh, and don't even bother trying to toast a crumpet. No matter how long you wait, that sucker won't brown for all the gold in the Tower of London. I thought the people behind me may get a little agitated, but it became such a laughably bad experience that I ended up having a giggle and a chat with strangers.
For a reasonably sized restaurant, one fresh coffee machine and one 2-slice toaster just doesn't work. We waited for the machine to be emptied before we could press buttons. When we pressed buttons the beans had run out, so we waited some more.
Somebody needs to re-imagine the Manor Farm Beefeater. The decor is tired and it feels quite dark inside. The format for breakfast is clumsy and the buffet set out in the wrong place altogether.
It's not all bad. The staff are friendly, despite being slightly overstretched. The prices are very reasonable for what you get and there are tables of different sizes to accommodate most requirements, including larger families. It's just not presently a go-to place for breakfast, unless you're already staying...
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