Wahaca Islington — Restaurant in London

Having been to this Wahaca many times in the past, I have always had a good experience. However this one fell short.

As a party of 3, we ordered one rainbow bowl, two sets of tacos, tostadas, nachos, and a sweet potato side. The nachos came within five minutes of us ordering, and the rest of the food followed shortly after. However the rainbow bowl took another 12 minutes to come out (we took photos when our food arrived so we know exactly when it did). By this time, 2 of our party had finished eating, and we had to wait for the third person to be done.

We asked the waitress about the bowl while we were waiting, and she said it was coming. Then a man, who I believe to be a manager or supervisor, came by and asked if everything was okay, we told him about the bowl and he said it takes longer because the chicken is cooked fresh. However, we were sat by the kitchen, and I heard our waitress go and ask one of the chefs about the rainbow bowl, and he checked the orders before beginning to make it, seemingly having missed it or forgotten it initially.

We were offered an apology by our waitress, who was lovely and we understand that it wasn't her fault. However, we were left feeling frustrated with the issue, as it was clear this part of our meal had been forgotten, despite reassurances from two staff members that it was coming. If they'd said it had been forgotten, it would have been fine.

The two stars is for the food (once we did receive it) and our waitress, who was very nice. But this experience has left us feeling very...

Visited for lunch today with a friend. Wahaca’s has been a favourite of ours for a while, the foods always been amazing and have usually had great waiters in a number of branches. My friend had asked for tap water when she arrived first and it had been forgotten, (I’m in remission from cancer and drink a lot of water a day, I’d msgd my friend already there to ask for some.. not that we need an excuse to ask for tap water). When I arrived and shown to our table the waiter came back we politely asked for some tap water and he demanded for us to “ORDER SOMETHING!” Awkward silence.. We did, we felt awkward while ordering food and drinks, it was like he just didn’t want to be there and had a bad attitude. We ordered strawberry & mint coolers and one arrived, my friend had to politely remind the waiter her drink was missing when the main food came. We ordered a dessert to share and my friend got sniggered at. Dumbfounded with his attitude and all the looks towards us. We are just two normal, laid back women in our 30’s trying to enjoy a nice meal. The visit left us feeling shocked and sad at how rude the waiter was when we were trying to enjoy a nice meal out which felt spoilt. It said on our bill we could take the tip off but would have to ask. We left it on as we didn’t want the kitchen staff to go without, I wish we had the guts to call him out in person for the rude/off behaviour, but hate confrontation - we will sadly avoid this branch...

Had a table booked and asked to be seated earlier - no problem at all. Ordered drinks which came quickly. This was the end of the positives for this visit.

Ordered vegetarian nachos to start, and the vegetarian set menu, as we are both vegetarians of several years. The nachos arrived quickly, along with one item of the set menu. Our plates and cutlery were then taken away and we were asked if we wanted desert - despite having about 6 dishes still to come!

The rest of our food was lukewarm when it arrived. We had to ask 4 times for water.

Among our dishes from the vegetarian set menu was a quesidilla which contained chorizo. My husband, because he was safe in the knowledge he had ordered the vegetarian set menu, ate the majority of it before realising. He had not eaten meat for several years and was quite ill as a result. I was flabbergasted and can't believe we were served a meat based product as part of a vegetarian menu.

The staff were apologetic and did what they could but it should NEVER have happened. I have attempted to reach out to Wahaca via social media but they are not responding.

I've always enjoyed Wahaca as they offer good vegetarian options, but this incident has cost...