M&S Foodhall — Local services in London

Sad to say, this is not one of the better M&S stores. I have frequently noted that food is either on or past its 'use by' date. If It's on its use by date, and late in the day, one would expect it to be reduced in price. If It's past its use by date it shouldn't be on the shelves. Another niggle with this store are the fresh fruit shelves. The shelves are I would guess about 20 feet in length. Much of the fruit has to be placed in bags but the one and only bag stand is at the far end of the shelves. I mentioned this to the manager months ago who, and I quote; "had been thinking about having another stand". Perhaps it's time to stop thinking about it and install a second stand. (LATER NOTE I was told by a member of staff subsequently that the bags for fruit stand is placed at the end of the fruit section to stop people bagging fruit and walking out...

Okay selection of food but customer service is generally quite poor, staff are slow to come to, or offer, help and not very friendly, unlike the staff in Sainsbury's Kilburn who really go out of their way to assist / welcome you. I approached one of the managers recently as I noticed a pricing error on my bill and there was no one else around. I didn't realise she was a manager until I saw her badge. She was filling shelves at the time and was not happy about being disturbed. Hardly spoke to me and had a sullen face. No apology for delaying me. Another time, a member of staff scolded me and one of her colleagues in front of other customers. Again over an error by one of her other colleagues who charged me twice for an item as she was too busy looking over her shoulder to see if the doors had been closed to stop people coming in as it was nearly...

There is a group living in the fire exits behind the M&S store in 66 Kilburn High Rd, North Maida Vale, London NW6 4HJ. They’re doing drugs every night, leaving terrible rubbish and human bodily waste. The smell is horrendous and tenants are nervous to pass them all times of day/night. There has been a lot of drug paraphernalia. Also it is clear they are stealing things locally and can be seen going through multiple handbags and belongings looking for things. Please can something be done to prevent this behavior and them returning time and time again. As you know it’s illegal to...