Lutyens Grill — Restaurant in London

Out for drinks and food with a good friend. We go to the Ned and plan to dine in Lutyens Grill. We book a table in advance The initial greeting was lovely. The staff took our coats. We had a casual friendly conversation with some of the front of house staff and was seated at a nice table. The food took a short while after our starters but all was well. Water and wine was of good quality. However as the table is being cleared my friend and i ask to take our left overs away. The waiting staff was not pleased but returned with one bag. We check the bag and the food is all mixed in one box. Im a pescatarian and dont eat meet plus my friend is allergic to mushrooms which was shared at the beginning...why was it not clarified how we wanted the food handled? Im annoyed not wanting a fuss or double handling of food therefore I decline the offer to seperate the food. A short time passes and were offered dessert. My friends gets a coffee and I begin to finish my glass of wine to only have a card reader shoved in my face. No greeting, no excuse me as were in the middle of a conversation, the man continues to jest to me paying Although surprised at the rudeness. I agree to pay after looking at the bill while the waiter huffs and holds the card reader close to my face. Upon reviewing the bill is not ours and twice the value. We inform the waiting staff and he doesn't apologise but grabs the receipt and correct the issues but then stand over my friend with card reader again pointed in her direction. We ask him politely to give us a moment. He agrees and rushes off and begins to land other customers bills on their table despite them not having ask either. Now it's not closing time, what's the hurry to get the customers out. The interaction was poor and in my opinion inconsiderate as we were still finishing drinks. Then when I pay he doesn't give me the card back he hands it to my friend and she's explains its mine, despite seeing me pay he ignores her and places my card and receipt on the table despite my hand being open to collect it from him. I didn't not deserve that treatment and it was totally dismissive and u called for. I won't be going back any time soon. This experienced tainted a...

I genuinely never expected to write a review like this — especially not for a place like The Ned, which prides itself on top-tier service and experience.

We arrived at 8:30 PM, a group of six, and ordered two of the largest £250 steaks to share. The order was very specific — we couldn’t have ordered less, as one steak wouldn’t have been enough for our group. The restaurant was practically empty, so we anticipated a smooth evening.

However, by 11 PM, we were still waiting for our food. Not once did a member of staff acknowledge the delay or offer an apology. When the steak finally arrived, there was only one — and what followed was not just disappointing, it was frankly insulting. They brought out a plate of fat trimmings alongside the single steak, and tried to spin a story claiming that this was somehow equivalent to two full steaks. As a former butcher, I knew this was completely untrue — the cut we ordered does not come in 2.6kg, and what we were served was clearly a single steak accompanied by waste trimmings dressed up as something more.

When I challenged this, I was met with more deflection. I was told that what we had was indeed two steaks — again, simply not true. Rather than admit the mistake or offer an apology, they doubled down, which made it all the more insulting. I was made to feel as if I was in the wrong for pointing out the obvious discrepancies.

Had I not had the experience and knowledge, I fear that any unsuspecting customer would have swallowed the story — and a plate of trimmings — thinking they received what they paid for. That’s £500 for a fantasy, not a meal.

The situation escalated further when speaking with management. My concerns were met with defensiveness, and I was even told I was being insulting, simply for politely but firmly insisting that something wasn’t right.

I’ve been a loyal customer for years, and I genuinely cannot believe that such a well-regarded establishment would handle a situation like this with zero accountability. No transparency. No apology. No professionalism.

What should have been a celebratory evening with my team turned into an experience I wouldn't...

A truly brilliant restaurant with a focus on providing the best quality of food and a warmth of service one might not expect to find so easily at the centre of the City. In terms of the food, we have started the dinner with a rightly warmed amuse-bouche, oysters, rightly seared scallops, and a rightly seasoned beef tartare. They were cooked to perfection and played a great overture of what is coming next - the côté de bœuf was aged and cooked to an impeccable delight, and served with well textured bone marrow. Together with the thoughtfully made sauces and salad, a remarkable harmony was made and their craftsmanship well demonstrated. The lobster mac and cheese, which I would rather call it ‘cheesy lobster and Mac’, comprises a burst of fresh lobster scent and meat, while the macaroni baked to al dente and the cheese subtly bonding the ingredients for a perfect balance. I opted to pair the beef with a glass of Chianti, which beyond my expectations the wine was served in a perfect temperature. This is where I would show my compliment to the service. They have some of the most friendly and professional front of house staff I have ever seen, who were devoted to creating the best experiences so elegantly for their patrons, while maintaining privacy for reunions and semi-business talks. Albeit that our requests were always being heard within seconds, and perfectly dealt with. Being in an old bank building, the hotel, where this grill is located at, was already a gem of architecture. The restaurant has taken the heritage further with the wood paneling and antique furniture, subtly creating an atmosphere of the golden age. I am truly humbled and grateful for the experience, and will definitely be revisiting this restaurant soon. It has become my go-to grill in London and I would recommend this place for anyone who look for a reliably great meal for a...