Hampton by Hilton Manchester Northern Quarter — Hotel in Manchester

Location is the best part, just on the outskirts of Manchester it's a 15-30 minute walk into town.

I travel alot for work and use Hilton pretty frequently. Foyer nice and welcoming, hallways are clean.

Hilton app gives you the option of digital check in, key and room choice which is very convenient.

We chose our room but then was not given our option, no explanation or apology given, first annoyance but it happens. Walk into the room, ok size, first thing i see is a stain on the sofa, the room is blazing hot, then I see stains on the carpet and the bedside table has residue on it like it hasn't been wiped down or cleaned properly.

The bathroom is ok just some typical mould on the tiles that could be better. Eco toiletry products on offer.

We ask for a solid key for room since my husband doesn't have the app, no welcome to the hilton, no bottles of water or fresh cookie offered which is typical perks of a hilton member in other hotels I've visited. The staff member also seemed deflated and didn't want to be there.

The lifts seem to have a mind of their own, with multiple guests stating that they have been riding the lifts for a while trying to get to their requested floor.

In room coffee facilities are basic, thermostat didn't seem to work effectively, TV station ok although the TV wasn't centred with the bed or vice versa which was a strange decorating choice but didn't impede us. Dust behind the sofa cushions, on the headboard, TV and picture frames, stains on the carpets etc. suggested subpar cleaning.

This was verified when going to bed since we took the duvet up only to find the bed sheet hadn't even been applied properly. We had to remake the bed before sleeping!!! Matress was comfortable, pillows initially felt full and fluffy but soon deflated like the staff member we saw earlier. Black out curtains where great, noise was OK, I slept OK but the temperature in room was difficult to manage.

Some of the power outlets where unstable, WIFI weak.

I did use hilton loyalty points for this stay, since this didnt cost me any "money" as such I didn't complain to the staff. I do feel that i have wasted my points on this room. As a hilton member I expected to be treated better, since I have experienced this at the hotels I have stayed at (UK and US Hiltons).

Breakfast was OK, good selection of continental, cooked, ceral and gluten free station. Hot and cold drinks.

Parking is limited at £25 a night, not per day which is what I read somewhere. But there is RCP parking directly opposite the hotel which we used at approx £9 for 24hours.

The hotel takes a city charge which is highlighted during booking, but I also have a pending charge of £30 that is still on my account 72hours later which was not communicated.

Overall the hotel was OK, but for what they charge for the rooms I have stayed at some non hilton hotels, half the price charge per night were I had a much better experience in a clean room, and i didn't have to make the bed before I slept.

Hilton loyalty didn't make an ounce of difference in this hotel so don’t waste...

I am genuinely appalled by the level of service I experienced at check-in with Dominika. From the very beginning, she was openly hostile and impatient while I was simply trying to locate my credit card information.

Instead of showing even a basic level of patience, Dominika kept forcefully placing the card machine back in front of me, as though pressuring me into rushing the process. I explained that I had stayed here before and was confused as to why a different card was showing on file. Rather than listening or assisting, she brushed past everything I said. It became clear she wasn’t even processing my words… when I repeated the exact same explanation later, she reacted as though she was hearing it for the first time.

I eventually went upstairs to sort the issue out myself since she made it abundantly clear she wasn’t going to help. When I returned and asked to speak with a manager, Dominika couldn’t even be bothered with professionalism… she just pointed across the desk and said, “over there.” That’s the dismissive, careless style she operates with.

When I finally spoke to the manager, he apologised, acknowledged that Dominika should have shown patience, and he even offered me water, a simple gesture that highlighted exactly how unwelcoming Dominika had been. I appreciate that the manager took the time to listen, because Dominika made it painfully obvious she couldn’t even pretend to care.

On top of the poor attitude, Dominika also failed to ask for my ID at check-in; a complete breach of hotel policy and security procedure. This is not a minor oversight.

This isn’t just about impatience; it’s about rudeness to the point of total disregard, a lack of basic empathy, and a failure to follow the most fundamental security practices. As someone who has always enjoyed staying with Hilton in the past, this experience left me disheartened and deeply disappointed.

I strongly urge Hilton management to take this incident seriously. A front desk representative is the face of the hotel. No guest should be left feeling ignored, dismissed, or unwelcome the moment they arrive. Based on both security failings and a lack of basic customer service skills, I believe it is worth questioning whether Dominika is suited to a role that relies on professionalism, empathy, and respect.

Hilton has always been a brand I associate with high standards, and until now, my stays have reflected that. This experience was a glaring and deeply...

What can i say, first visit to this hotel and expected great things for £240 per night, how wrong i was.||Pros - handy for coop live arena||cons - dirty bedding||placed in a room for disabled, shower not accessible due to the large fixed disabled shower chair. ||fixtures barely fixed to the wall, toilet roll holder hanging down.||Tea facilities - o used that tern lightly, 2 sachets of nasty coffee with 2 milk which will not even make 1 coffee, 1 sachet of sugar and no spoons. asked reception for spoons and was frowned at with them pointing to an area with paper bags with coffee tea and sugar in.||Breakfast - wow what can i say, in line for 45 minutes, hot food empty, there was 15/20 minutes before refilled and when i say refilled this was done 1 item at a time even though everything had ran out, by the time i got to the hot food counter the food had ran out for the third time. Most people were hanging about for more food to come out however gave up and left with barely any breakfast. What did come out was fatty bacon and eggs like i've never seen or tasted before. Staff walking about looking at the queue however did not say a word. the staff who replenished the hot food did not even look at the customers let alone apologize. We were told the hotel was full so why did the hotel not prepare for this. The toaster was alongside the queue so was not accessible unless you queued and put your toast in while waiting resulting in cold toast. preservative dispensers all empty. |Continental section empty and was not replenished even with the queue and over an hour left for breakfast. I have never experienced anything like this in my life. When leaving, handed in the key card. we were not acknowledged by the staff member who carried on talking to a colleague.||Will i ever visit again - not a chance. After now reading the other reviews it appears all of this is a regular complaint so why has the hotel not done...