POT KETTLE BLACK Angel Gardens Manchester — Restaurant in Manchester

The Roast dinner was terrible, the service was even worse!!

I’m only giving it two stars as it is decorated so nicely and such a nice environment.

We came in for a Roast dinner and it was literally served to us cold, carrot purée was disgusting, roast potatoes where “old” tasting and the veg was so crunchy, it took 5 mins to flag someone down to tell them and it took her a further 5 mins to go to and from the kitchen and offer to reheat it! Who comes out to eat reheated food?

At that point we’d started eating because we were starving and couldn’t get anyone’s attention but I swear the staff just walk around in a daydream doing nothing..

Finally asked for some hot gravy to heat the food up and some mint sauce (which our server just forgot) and the gravy we got given was like a bitter flavour and ruined the meal anyway, she never even meal checked us so I couldn’t let anyone know that the gravy was bitter and we barely ate half our food.

After waiting ages for cold food and watching our server walk past us countless times doing nothing and not clearing our plates, I asked two separate people for the bill and no one even asked if everything was okay when we had half the food still on the plates or compensate us whatsoever.. I’ve worked in hospitality for years, it’s pretty obvious to ask a customer if they enjoyed the food or not when half of it’s not even been eaten.

Anyway, after all that, the server gave us the bill (still with the dirty plates just sitting there) and asked if we’d like to leave a tip. Obviously not when the service and food was so terrible.

We just paid full price and left in the end because I couldn’t be bothered to complain but honestly there’s a million better restaurants in the area. Coffee here is usually nice but I’ve only ever been to the other Pot Kettle Black. Avoid for food...

I went here today with my friend and we were so excited to try the food due to seeing it on social media. However, when we arrived the customer service was absolutely disgraceful. At first, the lady at the entrance (I’m going to assume she’s the manager) allowed 4 other people go before us who did not have a reservation (2 groups of 2), to which we didn’t say anything and just waited. We then spoke to the lady at the entrance, who asked if we had a reservation to which we said no and just in general spoke amongst ourselves and laughed we were waiting before and missed out on a table and were just saying just our luck! There was no aggression in our tone whatsoever and having worked in hospitality before we both completely understood the situation, all she had to say was sorry there was no table available. However , she got really aggressive and spoke to us with an aggressive tone and finished by saying, “okay, are you done?” To which I did reply we were not arguing with her and that we was just saying amongst each other, and that she did not need to be rude’. The lady at the door had a high bun and brown hair, but honestly I think she needs customer service training and probably needs to be taught some basic manners. Definitely will not be coming to this branch nor any other Pot Kettle Blck cafes if this is how they...

We visited the property on a very busy Sunday which was also St Patrick 's day.We were a group of 4 people, 1 mobility challenged, and as per a popular establishment had to wait for a suitable table.We noticed that several people would not wait and that was their choice but it was them who missed out.My wife and I had already had a cooked breakfast, she chose a lovely light bowl of granola with berries whilst I had an Americano coffee and a Kouign - Amman. My nephew and his girlfriend asked for and received something not on the menu but they said no problem and just produced 2 Halummi on brioche rolls,above and beyond. We also had iced coffee, a tropical smoothie extra coffee and tea's.The Australian waiter was so helpful and the Scottish lady on reception kept the whole place moving in such difficult circumstances.I have been to quite a few of the places which are recommended by social media and this was up there for quality of food ...