Super 8 by Wyndham Aberdeen East — Hotel in Aberdeen Township

This is the worst hotel I have ever stayed at in my life. When we walked through the door we waited over 5 minutes to be greeted while the front desk staff checked on a room a guest complained wasn't yet made up. The front desk staff's demeanor was awful. "Sorry, but I was told it was ready." Doesn't sound apologetic to me at all. Once we were finally able to check in she quipped, "I hope your room is clean." Really?! Well, it was made up, but the bathroom was far from clean. There was pubic hair on the bathroom floor and urine on the toilet seat. When we complained her response was, "Well, they try to be fast." Wow. My husband and I traveled five hours on a motorcycle in 50 degree weather IN THE POURING RAIN to get here. I kid you not that the promise of a hot tub was the only thing that kept us going since we were essentially human popsicles. Well, the hot tub was closed for repair, and I refused to step foot in the pool since it had a brown film on the bottom where you could see people's footprints. Gross! Since a hot shower was this hotel's only saving grace, that was next. After washing my hair on accident with body lotion (assuming the third bottle out of lotion and conditioner MUST be shampoo!) I had had enough. We checked to see if ANYWHERE else in this town had availability. Unfortunately for us, there wasn't (and believe me, we tried) or we would have left immediately. The cherry on the top was that when we asked for extra pillows, the same front desk lady's response was, "We don't keep extras."

BOTTOM LINE: I will never stay here again. I may also revise my last review of the hotel we left in Deadwood, since compared to here it was the Ritz-Carlton. I feel so strongly about this bad experience that I am going to also...

I'd like to think this is a fluke incident - and I don't think I'm wrong in being upset with this hotel - but this hotel's operation blows my mind.

This place was recommended to me by the South Dakota Film Festival - as a place offering discounts to people attending the fest. On the first morning there - I was jarred awake by seriously loud construction above me and outside my door at 8am.

As I was attending the festival - I'd gone to bed late and was going to sleep late. Unfortunately that wasn't an option. When I asked the front desk for a different room - they were relatively helpless - and said they couldn't move me until that afternoon. Which didn't help me.

The construction consisted of ripping out all the flooring and replacing it. So it was loud and it lasted all day. When I asked for the manager - I was told they didn't know when she was going to be in the office - but I was given a phone number.

When I returned to Minneapolis and called the number I was given, the manager Tammy took my phone number saying she'd look into it and that "the construction has been hard on everyone..." and then never called me back.

I just wanted my first night's money back - as for some reason they rented the room right underneath the construction - and I wasn't able to sleep while I was in the room I had rented.

When calling the hotel back to speak to Tammy again - nobody knows when she'll be back.

YIKES. I hope to never stay at a Super 8 for fear of this level of terrible hospitality, ignorance, no accountability...

Absolutely terrible guest services!! Upon arrival from a three hour drive with three young kids in tow, we tried checking in to our room we reserved two months prior. We were told our room wasn't ready yet but to come back in an hour or so. We came back around five, two hours after we initially tried to check in, and our room still wasn't ready. Housekeeping hadn't even touched it. And when we asked if we could have a different room that was ready instead, the manager my fiancé talked to was very rude and unprofessional. When my fiancé said he was slightly irritated at the fact other people without reservations who stood in line at the desk got into their rooms first, the manager responded with "well we are short handed so I'm also irritated." No apology, no empathy, no professional management of the situation. We finally got her to give us a different room that was ready, but when we entered the room, I was having at the sight of it. Hair in the shower, poop in the toilet, dead bugs in the drawers, pop rings on the night stand, dirty sheets with inappropriate stains on them, popcorn on the carpet, splattered drink and food on the wall, pool was deplorable and freezing (a whopping 59°F according to the temp gauge), and lastly a sad excuse for employees. Even when we asked for our beds to be made the following day after our first night at five in the evening, it...