Hilton Garden Inn Albuquerque Uptown — Hotel in Albuquerque

Me and my siblings hosted my parents 60th wedding anniversary at the Hilton Garden Inn Uptown Albuquerque on August 23, 2025. We had approximately 70 guests.

I'll breakdown my feedback by the hotel and event. Overall I was very satisfied with the hotel for sleeping accommodations as well as for our event.

Hotel: OVERALL IMPRESSION - hotel is very nicely decorated, clean and spacious. This is probably due to the recent renovation, which is definitely a plus for guests. Has an indoor pool and workout room. Mini store with quite a few options available. LOCATION- centrally located near freeway (could be a negative if room on freeway side due to noise), malls, restaurants and stores. Little hard for guests to find hotel as hotel is tucked away a bit. Parking was easy. Could park around hotel or in the covered parking. Appeared to have plenty of parking for hotel and event guests. LOBBY-very nice and inviting with lots of sitting areas for guests. RESTAURANT/BAR - indoor/outdoor setup nice, area clean and enough room for guests. We did frequent bar area often. Bartender appeared to be working alone handling the bar orders, food and call in orders. Food was very good. Bar/restaurant open at 5p. ROOMS- nice size, clean and all the amenities needed for stay. Beds were comfortable and plenty of pillows, towels and stuff. STAFF - all employees were pleasant and very professional. Helpful when asked questions or needed assistance.

Event: LOCATION - the hotel has available 3 event rooms, which we chose to utilize all 3 along with a dance floor. The setup worked for our purposes and there was plenty of room for guests to move around. Especially since we had some individuals who had some difficulty getting around it was nice to have the space. Restrooms are right outside the room which is great. Easy access to outside if someone wanted to get fresh air. There is 3 door entrances to room as well. Table setup was good. Worked with Michelle to make some minor adjustments the night before.

FOOD - we ordered the Italian buffet and it was excellent! All guests commented on how delicious the food was. We had plenty of food and drinks.

TIME - it was nice that we could setup the night before and had time in the morning. Allowed us to bring in our decor and take our time. I know this may not always be the case with events that are planned but I know it helped lower the stress of setting/cleaning up.

STAFF - I worked with Michelle Mombleau to coordinate the details for the party. She was wonderful to work with and helpful in making sure we had everything we needed for the day of the event. On the day of the event, Aaron Vasquez, was our "go to" guy. I cannot begin to express what an outstanding job he did. He ran the event solo (or at least what I saw except for chef) and had everything in place and setup timely. He was quick to clean up the tables after eating. He did it so effortlessly that it almost seemed like he was not there. Many guest commented to me what a wonderful job Aaron did. He was also very professional and courteous. Also took a group photo for us, which is much appreciated! Definitely a value add for the Hilton Inn Garden Uptown ABQ hotel event business and their employee team.

I would definitely recommended using this hotel for an event. I have stayed at many Hilton hotels across the US and know they are usually top notch for travelers. And this location is...

Do yourself a favor and stay at the Homewood suites right up the road. Better rooms, better staff, better parking, and they always have hot water.

This stay was the worst hotel experience of my life.

I stayed here for two nights on October 23rd and 24th. On the evening of the 23rd, I tried to take a shower, but there was no hot water. I called the front desk several times and nobody answered. When I went downstairs I found the front desk attendant sitting in the back office. I explained the situation, he said they called a repairman for the boiler and it would be fixed by morning. On the morning of the 24th, there was no hot water, so I took a cold shower before heading to work. I went to the front desk again and was told that the repairs were still being worked on. I called Hilton honors and opened a case, as the hotel staff was so uninformed and unprofessional. Hilton Honors told me they would give the hotel 3 business days to respond. I called mid-day on the 24th and spoke with someone named Cole who assured me that the issue was fixed, so I didn’t try to find another hotel. It turned out the issue was not resolved and I had another cold shower on the morning of the 25th. At that point I checked out early and spoke with Kino the night auditor. He showed me a post-it note with all the rooms calling to complain that there was no hot water. He assured me that no charges would be made until the general manager reached out to me. I was never called, and when I got my credit card bill, I was charged full price. I reached out to Hilton Honors again, and they told me that the general manager had closed my case and reported back to Hilton that he had reached out to me and resolved the situation. A complete lie. Hilton re-opened the case and told me that the Hotel would reach out to me as I told them the only satisfactory resolution was a complete refund at this point, after two cold showers, lies about fixing the boilers and lies about having spoken to me to resolve the issue. Amanda, the assistant GM called me and told me they were unable to issue a refund but they would give me 40,000 points, which was double what they gave everyone else affected by the situation . She became instantly combative when I pointed out that they clearly didn’t give it out 20,000 points to everyone else, as I had a case that was closed with nothing offered at all. I asked if I was the only one who didn’t get the 20,00 points, and she said she could answer that. She told me that she couldn’t give me a refund and that the GM would call me, but he wouldn’t be available for 10 days.

Update: the GM never called me and neither did Amanda after I called the number below. It seems these responses to bad reviews are for show to make it seem like they are...

The general manager didn’t even respond to half the issues listed here. Nothing was done to remedy the situations.

I recently moved to Denver from Albuquerque and still have a New Mexico Driver’s License. Upon check in I was asked for my ID and credit card. I was extremely disappointed that, instead of being thanked for being a Diamond member and receiving my two waters as usual, I was told that I couldn’t stay there because I’m a local. The staff suggested I stay at another hotel instead. I had to produce my lease agreement to prove that I live in Denver before I was allowed to check into my room for work. This “no locals” policy isn’t listed anywhere on their website, and this has been documented in my current case.

I spoke with the supervisor that checked me in, and said she was the manager on duty, who assured me that Assistant General Manager JJ would give me a call. Unfortunately, I never received a call. When I tried to call him twice, I asked for the manager and he responded that he was the manager. I asked, “Hi, is this the manager JJ?” and he replied, “I’m the manager and I’m not going to give my name out for security purposes,” then he said he couldn’t hear me and started to get belligerent. I called back, he answered the phone, said hello, then screamed that he was on the phone to someone else and put me on hold. Since I cannot have my phone at my work site, I left it in the car and didn’t receive a call back during my stay.

I will absolutely not be staying at this property again and will be informing all of my coworkers that the Homewood Suites up the road is much friendlier, overall more hospitable. I also hope the supervisor and the Assistant Manager both receive hospitality training.

Some other issues about the property:

I asked the front desk about police activity at the hotel and received a vague response, and then they brushed it off because hotel security had arrived, this made me feel unsafe. Last time I stayed at the property an individual had broken into and locked himself in the pool restroom until three security guards knocked down the door.

The hotel is under construction and at one point me and other guests were made to walk under an active motorized scaffolding. There was garbage and construction materials littering the fire escape. These are very much safety concerns.

Another complaint about the construction is that 75% of the parking lot is taken up by shipping containers, cranes or construction materials. There isn’t any instruction or indication on...