Ramada Plaza by Wyndham Albuquerque Midtown — Hotel in Albuquerque

17 June 2025 6.30 pm went down to reception to as about charges to made against bank account. Bill said $481.60 bank statement said $731. ? We were told it was the cat at $25 (250)$? . 7 nights at $25 is $175 not $250? The young girl on the desk said said she did not know why I should contact my bank. I explained it a charge that they had made it was not my banks issue please explain. She said I don’t know I don’t know how I even graduated school. Not what you should be telling a customer at the front desk that you can’t explain nor able answer a simple question. Then she passed us onto Casey who straight away started shouting at us in front of a reception full of customers checking in and waving her arms and ranting saying the girl had told us 47 times already. Then Casey asked myself and Julie to step away from the front desk so the customers could be served and then proceeded to yell at us telling us to get out of her face. We were approx 1 metre away trying to show her the paperwork from hotel and bank statement on the phone but she wanted non of it and told us we had been told and to leave the hotel we were not welcome. She would not answer any question and walked away still telling us to get out of the hotel. Julie and I returned to our room 484 at which time Casey had blocked us access to the room locking us out and having access to our belongings or our cat locked in the room. Julie returned to reception to get cards working again so we could get into the room and met David the maintenance guy. Julie asked if he happened to have a master card so as not to have any more interaction with Casey, of which he did. Casey happened to at the time walk out from reception and aggressively told David to sort us out and we had 1/2 hr to pack 6 suitcases and a cat and food and leave. David was super apologetic and said that there are many customers that Casey had been this aggressive towards. Julie returned to reception while I was packing hoping to reason with Casey and confirm that we would get a refund for the unused days as it was Casey decision to evict us. We were not checking out by our own choice. Casey confirmed a full refund would be issued. Julie returned to the room and continued to pack our luggage. When this was complete we cleaned the room and emptied the rubbish then proceeded to the car. I went to reception to return the swipe cards where the purple hairs girl asked if I was checking out I said no, you know full well we have been evicted by your manager. I asked the young girl politely for a receipt and a break down of the cost that would be returned she said she cannot do that. I said I have a right to a receipt and I wanted to confirm what the cost were. She just turned to Casey who went of on another aggressive rant, I asked her to calm down and speak like a normal person. she continued waving her arms and pointing her fingers saying I had been told and no one wanted to speak to me if I spend any more time asking for a receipt we would be lucky to even get $1 refund. I continued to ask as I was worried now that we would be out of pocket for the next 3 days already paid for and the cat and a bond. She just walked and hid behind the wall and walked back n forth into the rear room behind reception telling me she would not provide a receipt until the room had been check and proceeded to blame me for having a cat on the 4 th floor ? I did not book us into the room reception did. She said I would not get anything tonight I must come back another day. I said that’s not fair no hotel does that. She ranted on about not having any maids to check the room for damage. I suggested as a manager she could do it, but I guess that was above...

TL/DR- my friend’s room was robbed and the staff refused to connect her with a manager with any authority and then kicked her out of the hotel at 11PM.

In Albuquerque for the balloon fiesta with a group of friends and we booked rooms at the Ramada because it was one of the only reasonably priced options. I was very concerned by the amount of negative reviews, including one from less than a week before our arrival that said their room had bedbugs. I was pleasantly surprised with my renovated room and was looking forward to posting a positive review. And then on Saturday, my friend’s room was robbed. We went to the front desk to report it and the attendants were rude, especially Britney, but some staff got involved and walked us back to her room at 2:45, stating that the manager would come by shortly to talk to her and “Dave” was on his way to see who had used a key to enter her room. There was no forced entry and the maids weren’t cleaning the rooms. At 4:30 we went back down, as neither the manager nor dave had showed up and we didn’t want to ruin all of our plans waiting on them. Once again the front desks staff was rude and “too busy” to assist, but did get Casey, the front desk manager out to speak with us. She indicated that they have a sign that says guests are not to leave things in their rooms. This indicates that theft is an ongoing problem, they don’t have competent legal representation and their customer service skills are awful. My friend did call the police and they took a phone report, but only come out if we see fingerprints or other evidence. Casey said she didn’t have any authority to help my friend, but Ms. Ginn the general manager would talk to her when she came in to act as the night manager later that evening. Around 9pm when we got back from our activities, we went back to the front desk and asked to speak with Ms. Ginn. The front desk staff, once again Britney in particular, were rude and unhelpful. Specially they told us that the general manager was not there, despite Casey saying she would be. Further they said there was no manager on duty and, the biggest lie, that they had no way to contact the general manager. I finally got a card that gave me Ms. Gill’s information, but I called four times and each time I tried to verify her identify she hung up on me. Meanwhile, Tommy from hotel security has gotten involved, but other than criticizing the police’s response, says he can do anything. My understandably upset friend is now yelling that people aren’t safe in the hotel and Tommy says that she needs to leave the lobby or she’ll leave the hotel in handcuffs. We left and I escorted her back to her room. An hour or so later, she called and told me the police were there and the hotel was making her check out at 11 pm. She was a victim of a crime at their establishment and they provided no assistance and then threw her out into the night. Completely awful behavior by the hotel staff. Britney, Casey, Tommy and Ms. Ginn all need to be fired and some actually accountable management needs to be put in place. Worst hotel...

This was the worst hotel experience I’ve ever had.

The first room we were given was unacceptable. The bathroom was flooded due to a broken toilet, and the sofa was stained with what appeared to be bodily fluids. We had specifically requested a room with a sofa bed, but this room only had a sofa. It seemed like the room was not properly maintained or prepared for guests, should have been an out-of-service room.

We were moved to a second room, but the problems continued. The night latch was locked from the inside, preventing us from entering. When I called the front desk for help, the staff member wouldn’t listen to get an understanding of the issue, she was dismissive, repeatedly insisting it was a “trick door” and offering no real assistance. We stood in the hallway for over two hours waiting for security, who was apparently giving a coworker a ride home. When he finally arrived, it took another 20–30 minutes to get the door open. While the security guard was polite and genuinely concerned, the lack of professionalism from the front desk staff was unacceptable. To make matters worse, the front desk worker hung up the phone on me eight times. When I asked her for her name to report the poor service, she refused to provide it.

The sofa bed in the second room didn’t have any bedding and was so thin it was completely unusable. On top of that, the elevator closest to our room wasn’t working. This forced us to walk across the building to access the other elevator, which was incredibly challenging as we had two handicapped guests in our group.

The bathroom lacked a vent, which created a damp and stuffy atmosphere that was impossible to ignore. As someone with allergies, this was especially problematic—it caused me discomfort and irritation throughout the night. The air in the room carried a noticeable moldy smell, likely due to the poor ventilation, which only worsened the situation. This not only made the environment unpleasant but also raised serious concerns about the overall cleanliness and health standards of the hotel. For anyone sensitive to allergens or concerned about air quality, this is an unacceptable oversight.

This hotel failed to meet even the most basic standards of cleanliness, hospitality, and accessibility. The staff’s lack of professionalism and the poor condition of the facilities made this stay an absolute nightmare. Unless significant improvements are made, I strongly urge others to avoid...