Regency Inns & Suites — Hotel in Apopka

Room was Ok on visual inspection, a bit dirty but on par with what I was expecting. Checked in at 4pm, turned on the air conditioner and left. Came back at midnight and the room was still hot. Called the front desk, Henry Pinto, presumably the owner, came up to inspect the unit, and would not give me a straight answer on whether the ac was malfunctioning (it definitely was). I asked if he could switch me to another room, but they were apparently sold out. I'm not positive but I believe this was false since we walked past several unoccupied rooms and it was nearly 1 am by this time. He offered to refund the rooms we were checked into, we had 2. It was explicitly stated that both rooms would be refunded. This seemed reasonable to me. Upon checkout he only refunded half the amount that was owed and then claimed that he only offered a 50% refund, which was false. I do not feel good about writing a bad review about a business and people I am barely familiar with, but I believe that this circumstance justifies this level of criticism. If you do stay here,...

Last time I stayed there I paid 10 extra dollars for a bigger bed. We went to our room and when we pulled the blankets back there were about 8 little roaches crawling around the pillows. So we went downstairs to tell the man and he didn't believe us and actually followed us back to our room. When we all returned to the room there was only a couple bugs and he said....." I thought you said there were a bunch of bugs, I only see 3". He basically called us a liar and didn't see a problem with only a few bugs. He did give us another room that appeared Bug Free but refused to refund our 10 dollars after we ended up with a small bed. HIS OWN WORDS. If you want your money back for the bed then you can just go find another hotel. Don't Ever stay there!!! The man lives with bugs and doesn't see a problem with bugs in the room and if you complain then he gets offended and will be rude and Nasty to you. Hands down the worst place I've...

I would not stay there there are roaches in the rooms a leak on the floor i stepped in cause i didnt know it was there room 211 and the wifi does not work and worst of all they charge extra for having two beds even when you pay the same price as everyone else also they dont change the sheets just fix the bed to make it look like it was cleaned I'm surprised they are still running that hotel and havent been shut down its really nasty and the poor unfortuate people that have no where else to go have to deal with that and that is so damn sad!!!! DONT EVEN GIVE THOSE PEOPLE YOUR MONEY COCK ROACH HOTEL!!!! Go to the Crosby Inn in Apopka now that place gets cleaned it is also nicer to stay in and charge the same price as these hotel sloam lords. SMFH Oh and the house keepers will go in the rooms and take things that are not theirs like money electronic anything of value period if you have more then a...