Luxury Furnished Apartments by Hyatus at City Views — Hotel in Bethlehem

I would suggest avoiding Hyatus Bethlehem as it is overpriced and Hyatus is not prepared to resolve issues that its short term residents face.||||The below is a genuine and honest review.||||My partner and I stayed at Hyatus Bethlehem with our two little children (a newborn and 2 year old) between June and July 2024 for just over 5 weeks.||||Whilst the property was clean and well presented and the staff were very helpful, there were a number of issues which were not resolved (despite them being raised a number of times by me). We were very upset and disappointed by this given the amount of money that we paid for our stay.||||There was a mouse/rat problem in and surrounding the building. We were convinced of this but couldn't see anything until we saw a dead mouse outside the front door building.||||There was an extremely strong smell of cannabis in the corridors in our apartment and this smell somehow made it into our bathroom most days/weeknights. Despite raising this issue a number of times early on and again towards the end of our stay, nothing was done by Hyatus. We were told by Hyatus that the building was managed by a third party managing agent, but this agent did nothing to stop the smell. This was even more disappointing given that we had two very young children with us.||||There were issues with the mailbox key which were resolved after nearly 3 weeks, but we needed access to the mailbox earlier than this.||||I was told that the dryer was free but I had to pay $1 each time to use it.||||There was an excessive banging noise coming from the apartment above and loud music from the apartment below for many nights during our stay. This was raised by me by email but did not stop. Often this was late at night.||||We had water leaks coming through our bathroom ceiling from the apartment above on two occasions which soaked the entire bathroom floor which then had to be cleaned by us.||||Our friend who had just given birth fell off a dining room chair (as the leg was bent and this was not checked by your staff prior to check-in). She hurt her back in the process.||||The AC in the communal area was either not working or too hot making it unsuitable for sitting in most times given the weather over our stay.||||One of the washers and dryers was out of order for sometime during our stay. Given how much we paid for our stay, we would have expected the machines to be fixed much sooner. This often meant we were unable to wash and dry clothes as the other two machines were being used and the laundry process was very long.||||The bath water was a dark murky brown colour for the last week. Whilst I raised this by email, I was not given an update and it was not followed up. This issue persisted until the end of our stay.||||There was no intercom system to the building which meant it was impossible to take delivery of important documents. I was told that business concierge could sign off on packages and this did not happen. I was told that the building receives many packages from FedEx and Hyatus take care of it all. This did not happen and we had to spend $60 on a return Uber to the FedEx facility to collect the passport.||||Despite raising these issues during my stay, they were not resolved.||||Following my stay, I raised these issues directly with Hyatus and was insulted when they offered me $100 compensation which in my view is totally unacceptable given the amount we paid for our stay and the issues we faced. After rejecting this offer, my two follow up emails to Hyatus were blanked...

I would suggest avoiding Hyatus Bethlehem as it is overpriced and Hyatus is not prepared to resolve issues that its short term residents face.

The below is a genuine and honest review.

My partner and I stayed at Hyatus Bethlehem with our two little children (a newborn and 2 year old) between June and July 2024 for just over 5 weeks.

Whilst the property was clean and well presented and the staff were very helpful, there were a number of issues which were not resolved (despite them being raised a number of times by me). We were very upset and disappointed by this given the amount of money that we paid for our stay.

There was a mouse/rat problem in and surrounding the building. We were convinced of this but couldn't see anything until we saw a dead mouse outside the front door building.

There was an extremely strong smell of cannabis in the corridors in our apartment and this smell somehow made it into our bathroom most days/weeknights. Despite raising this issue a number of times early on and again towards the end of our stay, nothing was done by Hyatus. We were told by Hyatus that the building was managed by a third party managing agent, but this agent did nothing to stop the smell. This was even more disappointing given that we had two very young children with us.

There were issues with the mailbox key which were resolved after nearly 3 weeks, but we needed access to the mailbox earlier than this.

I was told that the dryer was free but I had to pay $1 each time to use it.

There was an excessive banging noise coming from the apartment above and loud music from the apartment below for many nights during our stay. This was raised by me by email but did not stop. Often this was late at night.

We had water leaks coming through our bathroom ceiling from the apartment above on two occasions which soaked the entire bathroom floor which then had to be cleaned by us.

Our friend who had just given birth fell off a dining room chair (as the leg was bent and this was not checked by your staff prior to check-in). She hurt her back in the process.

The AC in the communal area was either not working or too hot making it unsuitable for sitting in most times given the weather over our stay.

One of the washers and dryers was out of order for sometime during our stay. Given how much we paid for our stay, we would have expected the machines to be fixed much sooner. This often meant we were unable to wash and dry clothes as the other two machines were being used and the laundry process was very long.

The bath water was a dark murky brown colour for the last week. Whilst I raised this by email, I was not given an update and it was not followed up. This issue persisted until the end of our stay.

There was no intercom system to the building which meant it was impossible to take delivery of important documents. I was told that business concierge could sign off on packages and this did not happen. I was told that the building receives many packages from FedEx and Hyatus take care of it all. This did not happen and we had to spend $60 on a return Uber to the FedEx facility to collect the passport.

Despite raising these issues during my stay, they were not resolved.

Following my stay, I raised these issues directly with Hyatus and was insulted when they offered me $100 compensation which in my view is totally unacceptable given the amount we paid for our stay and the issues we faced. After rejecting this offer, my two follow up emails to Hyatus were blanked...

Don't get me wrong, the building itself is nice—it’s the management that makes living here a nightmare. This place tries to be a luxury apartment complex, but it’s struggling hard to live up to that image. The apartment was filthy when we moved in—I spent hours scrubbing grime off the floors, leaving pitch-black water in the mop bucket. Maintenance was nonexistent; we had burned-out light bulbs for months despite multiple requests. If they can’t replace light bulbs, good luck getting real repairs.

We were promised a working security system and video intercom within two weeks. Neither ever worked. Inspections happened regularly with no explanation, making it unsettling to have people in and out of our home. The common areas were disgusting, with dog feces and cat litter everywhere. I picked up after my own dog and after other people’s just to make it tolerable. And to the lady who wrote the other Google review—thank you for saying something.

The on-site laundry facilities were practically useless. At best, there was only one working dryer at a time, making it impossible for tenants to do laundry conveniently. I put in multiple service requests about the broken dryers, only to receive phone calls asking ridiculous questions like, “Well, did you put too many clothes in the dryer? Did you turn it on high? Are you sure?” Yes, I know how to do laundry. The other tenant who called about the same issue received the same response. The middle and new dryers are still broken fyi.

Despite all this, we left the unit in better condition than we got it, yet we were still financially penalized. If you’re thinking about moving here—DON’T. Future tenants will face the same nightmare unless major changes are made.

Update/Reply to Response:

Shifting the blame doesn’t change the experience—fixing the issues does.

While I understand that your company may not be responsible for managing the building itself, your company chooses to rent out units within it—meaning there is a responsibility to ensure tenants aren’t walking into a disaster. If maintenance, cleanliness, security, and basic amenities are failing, then perhaps it’s worth reconsidering whether this is a suitable place to offer rentals.

I won’t be removing my review because future renters deserve to know what they’re walking into. If your company believes the building management is to blame, then perhaps it should address these issues directly—just as I had to when dealing with all these problems. Instead of requesting that reviews be removed, more effort should be spent on ensuring renters don’t have these problems in the first place.

I’m sharing this review not out of spite, but in the hope that it encourages real improvements. This place has potential, and with better oversight, it could be a great place to live. Renters should feel valued as people, not just as dollar signs. A little care and attention to tenant concerns can go a long way in building trust and creating a community that people actually want to call home. I genuinely hope your company takes this feedback constructively and works toward making...