Chick-fil-A — Restaurant in Blue Ash

We were on vacation and tired from being at a rollercoaster park all day. My husband went into the store ordered a chicken sandwich meal with lemonade to drink and a kids nuggets meal with milk to drink. After the order was taken they lost power. The associates were in a panic and things became a bit chaotic. My husband received a bag with two drinks. Returns to the hotel room to find we weren't rang up meals at all each item was charged individually which makes higher prices for cost. He was missing his sandwich and fries, the kids meal was missing the fries and toy 'which my ASD son was looking forward to'. I tried to contact the store but their power was still out so it connected me to CARES. The associate was polite apologized and said she would issue a refund back to our card for the hassle. 2 weeks goes by and my mother had received her refund from a similar situation at the same location. I called CARES again. This associate stated it can take a couple weeks to process refunds. I waited another 2 weeks and called CARES again. This time a manager spoke to me and informed me the corporate location couldn't do anything that it was the stores fault I never received my refund. This evening I received my 1st phone call from the store itself. The manager said they had tried to reach out to me through email and had left voicemails. I had received neither. When I explained the situation the manager said it wasn't her fault that we were charged incorrectly that we had received the items we had paid for and didn't even owe me a refund because of that but was issuing me one for my headache of the situation. The order was only $7 and would've been priced differently if we were rung up properly and my son would've had his toy. Instead I received attitude and mistreatment and had a disappointed toddler on my hands and not full stomachs that evening due to lack of food. I am very disappointed in the treatment we have received from the company as a whole and will no longer be giving them...

Who would have ever thought I would have to give a negative review for CHICK FIL A! We live within walking distance of this store but we will likely not return and will drive 15 min out of the way for Chick fil a when the kids want it! We went for the first time in a few months due to our last bad experience and had a similar one. Tonight one kid wanted icecream, the other wanted the toy in the kids meal. Get up to the window and check my order… because anytime you order from this store, you must check or it’ll for sure be wrong. Anyways. No kids toy. I tell the kid at the window and he makes me hand me the bags back and says well it says “no toy” on here and I said well, that’s not what I said. He then proceeds to tell me he will have to charge me for the toy if that’s ok.. I say of course that’s not ok because I ordered it and it comes with the meal. Finally someone overheard this (assuming manager) and walks over begrudgingly and gives me the toy. I look at my receipt… there is no price difference in the two kids meals.. so what was he trying to charge me for? My last experience they also messed up and didn’t want to make it right either without having to “charge” me. Oh and because the kid at the drive thru didn’t repeat my order back, it was my fault. He should have repeated the order back and I should have corrected him. This store gives major ick! Tired of being treated disrespectfully and like an annoyance when we go. Also, good luck making a complaint…. Can’t even speak to the store, it gets “forwarded” with no time frame of when you can expect to hear from anyone. Sad that this location gives the...

First bad experience at a new Chick-Fil-A in our area. Couldn't find the drive through because there were NO SIGNS for it, first of all. Then, I felt like the proverbial cow waiting for slaughter as I moved slowly through the car line. A female voice then curtly demanded my order. She seemed unfamiliar with the items I was reading from on the menu board and I could hear the sighs of disgust as my order took longer than normal. I explained that I needed a small chicken noodle soup and NOT the tortilla soup. I also asked for a chicken sandwich by itself but the voice demanded I choose a side and a drink as well. At this point, I had just about had enough as C-F-A's famed overly-polite customer service had gone out the window. When I finally arrived at the end of the stockyard tunnel, the woman with the voice and someone who appeared to be a manager were having some issue at the register. I mentioned the lack of signage and both had a "I don't have time to be bothered" expression on their faces as they handed me my order. When I arrived home, to add insult to injury, I discovered that I had been served TORTILLA SOUP which my sick wife could not eat instead of the chicken soup. Thanks a lot, Chick-Fil-A, you're been unmasked...but to end on a positive note...the mac n' cheese side that I was forced to buy was...