Viyada Thai Spa — Local services in Boston

Update: (Original review from 3 weeks ago about my massage with Ella is below.)

My review is going from 5 stars to one not because of the massage but because of the owner of this facility

Yesterday I went in for my scheduled massage. As always, I arrived early. Normally, the owner is polite, but this time something felt off. Just five minutes before my appointment, he tried to switch me to another masseuse because he thought mine was running late. I told him I was fine waiting, especially since traffic was backed up from a major freeway accident.

At 1:03pm—only three minutes past my scheduled time—Ella walked in. She, too, had been delayed by the accident. Instead of showing understanding, the owner gave her such a harsh, disgusted look that it made me uncomfortable. I even asked her afterward if he usually treated her that way, and she quietly said no.

The energy was so negative that I didn’t feel comfortable engaging with him after my session. Then today, my friend went in for a massage with Ella and was told she no longer works there. That was very disappointing to hear, as she is truly one of the best masseuses I’ve worked with in years.

Unfortunately, I won’t be returning. I saw the owner treat another employee poorly about a month ago, and after witnessing it again yesterday—even after I made it clear I was happy to wait—it confirmed that this is not a place I want to support. The way he treats his employees speaks volumes.

If anyone reading this knows where Ella is now working, please let me know—she’s an exceptional masseuse and deserves to be somewhere she’s appreciated. ———————————————————————————— 8/20/25 I just had an incredible massage with Ella and I honestly can’t say enough good things. She made me feel comfortable right away and really took the time to listen to what I needed. The pressure was perfect, and she knew exactly where to focus without me having to say much.

What stood out most was how genuine she is—you can tell she actually cares about helping people feel better, not just going through the motions. I walked out feeling lighter, relaxed, and like a weight was lifted off my shoulders.

If you’re thinking about booking with her, do it. You’ll thank...

This is the worse SPA in the Boston. After confirming my appointment over the phone, I was told they never confirmed my appointment when I showed up in the shop. It happened TWICE!

I showed the owner the call history and wanted to the explanation. Rather than an apology, the owner started to call police??? This shop is the disgrace to Thai SPA brand.

I did nothing aggressively! I kindly asked the owner a couple of times if he can let me know who answered the call and confirmed the booking for my daughter. Be empathetic at my perspective, be mindful with his words. I waited him to process the payment of a customer, as he asked me to do. Then he just threatened me to call the police, and made the call in no minute.

My hands were in my pocket the whole time, surely the surveillance camera can prove I am not a liar and did nothing aggressive. I understand the owner is busy and had long hours of working. But I wouldn’t show up if my appointment was confirmed. I wasn’t there to be threatened. This means there’s something wrong in the booking process. He wouldn’t bother to spare the patience to find out.

This proved another point that he didn’t spend a minute to talk to me about this incident, most important, trying to understand each other’s perspective. But being very RUDE and verbally abusive to customers from the beginning. His attitude reflects who he really is. I don’t believe business respect their customer can act in such poor manner.

btw my daughter wasn’t five years old. She had sport training for long hours causing the muscles pain. It’s common to release the pain by massage, no matter at young age or adulthood.

I don’t believe the owner has the capacity to manage this business up to the expectation to deliver great pleasure, he may do this well for a short period, in fact, lack to patience and short-sighted for the business problem will be great comprise for customer service.

P.S. I can feel he don’t like me to report this incident on google review, neither do I. I have asked you to speak with me in private when I was in the shop, you have refused. If you have further comments, please...

DO NOT TRUST THIS BUSINESS SINESS. I made a last minute appointment last week and called to explain that i needed a deep tissue massage given that i had severe cramp from my neck through my hand. They called me back to say there was an opening so i went in a few hours later and while i was booked for a deep tissue massage, the masseuse ( who was v sweet) gave me a swedish massage ( very gentle relaxing strokes) however NOT the massage i specifically had booked. I asked her to apply more pressure a few times but it was still not anything close to a deep tissue. When i was done she said that shes not specialized in deep tissue and when i told the receptionist, she made my pay and said that the manager would get in touch with me. After 4 days of me calling them, she finally returned my call and was as rude as can be. She said she can offer me 20% off my next massage but completely ignored the fact that i did not receive the specific service i had booked for $140! Not cheap! I realized that they had an opening from à cancelation ( aka for a Swedish massage) and even though they knew i wanted a deep tissue, they lied to me confirming the appointment just so they could fill up the time-slot and fraud me of my money. They also made me py cash so i wouldn’t be able to submit a charge back with my cc. The staff and management are highly unprofessional and this is a fraudulent business. If they really cared about the health and well being of their patients, they would 1- never lie about their staff availability and 2- had That been an honest mistake, she wouldve offered me the massage i had actually booked on the house, which she refused. Never going back here again. The manager also hung up on me when i refused the 20%...