Goodwill Retail Store & Donation Center — Local services in Brattleboro

I went to this location for the first time in August. The overfilled rack and disorganization didn't bother me. My daughter's and I scored a bunch of rad dresses. The prices ranged from $1-3. It seemed like the entire store was normal thrift prices. It was awesome! The staff, not so much. Whatever.

Today I stopped in and I couldn't believe my eyes. The prices are out of control. Here my breakdown of what I saw in the women's section: $9 is the starting price. Expect a $21-23 tag for most items. $29 minimum for higher quality brands regardless of the condition.

If you're in the market for overpriced items as well as surprises-- this is the location for you. I found a Walmart brand T that was disturbingly stained, discolored and mishapended. I thought to myself....ah, a little switchyoo, a five finger discount if you will....But then I saw the very obvious price tag of $9.

I googled a handful Of the items and found the poorest quality items are priced at or just below online resale value.

That's not thrifting. This is unethical business practices.

I recently wanted to look more into it and a lot of online forms and publisher articles are stating it's from inflation. That's b.s. That's Goodwill taking the profits they're making and using it in PR.

The state I'm native to has the salvation army in a very wealthy neighborhood. Due to those socioeconomics, the donations are of very high caliber. As of recent, the prices are what anybody expects when they...

Had great hopes for this place as being a good organization that would make donating easy. Unfortunately the staff at the rear drop off area (they make you ring the bell so they can come out and receive the donations) treat you like you are dumping trash, even when you bring well packed, marked and taped boxes. Today I received a "What is it?" and then she ripped open the box and took a nice new reusable insulated shopping bag out of the box and said "We don't take reusable bags". The box was labeled "Glass-fragile" and the bag was one of the things I was padding the glass item with. There were two staff there to receive my two small boxes, and I received a thank you from neither person. It is donations from people like me that give these people jobs. In the evenings they close the drop off in the rear and make you bring donations in through the two double front doors which is inconvenient if you have a lot of donations or if you have limited mobility. One time I saw a staff person loading up a car from the donation center while I waited to donate my things. Looked like the employee had a friend who was taking the good donations before they ever hit the store. Going to Massachutts to use Salvation Army from now on. No questions asked and always a...

Stephanie was great, helped us with everything we had questions about and more, but the Indian and Persian girl were VERY rude, tried up charging my friend MULTIPLE times over what the other employee previously said the prices were, and what their store preset unmarked jewelry items said. Very hostile environment due to these unprofessional and TOTALLY inconsiderate employees. They even were talking about us as we were leaving the store, using homophobic slurs towards my boyfriend and I. I Have had multiple problems with employees in the past, who have been rude, and condescending towards us. Do NOT recommend, and I will DEFINITIVELY not be coming back to this location or ANY goodwill’s in the future.

Do better.

Also, given the fact that everything is DONATED and FREE for the store, I don’t see how 300$ items are realistic for a lower income community. Honestly it’s embarrassing and disrespectful that items are priced at 300$ at a THRIFT store, especially one that’s meant to be accessible to all, including those with a lower to no income.

I understand inflation to some degree, but 300$? Middle class cannot even afford that. It’s absolutely ridiculous and greedy to price something that was DONATED and is free for the store is...