Mattress Firm Brea — Hotel in Brea

After visiting 3 other competing mattress stores and getting the pricing of local competitors, I can easily say with confidence that Mattress Firm was by far the best overall experience in regards to everything including pricing, customer service, ease of purchase and it will definitely be the store I always come back to for all my future mattress needs.

Right as we walked through the door, Chris was there to greet us and he is an exceptional mattress expert. Not only was he able to break down every deal they had going on but was able to match some other online deals I was looking at and threw in as much as he possibly could which ended up making my purchase way better than anything I could have ordered online.

The pricing here was actually competitive to start with compared to other places like Sit n Sleep in Brea. Not only that, but they have financing options to help alleviate any issues you might have with smaller, easier payments if that's what you prefer.

Not sure about the other associates, but Chris was just so easy to talk to and down to earth, it really didn't feel like some of the other mattress stores where they feel like used car salesmen, Chris worked with us for over an hour trying out all the different mattress and base options they had available and was exceptionally patient with us.

I recommend him 100% if you're looking for a really good mattress associate to help get you that new mattress you've been looking for without all the annoying pressure or bad pricing of other places. He found the best fit for me and my girlfriend and gave me a price that was better than online deals.

I paid for the extra delivery setup and it was well worth it if you're planning on getting an adjustable base along with your mattress. The delivery guys from the Mattress Firm warehouse came at the earliest listed time frame and was able to set up my king-sized mattress within 30 minutes.

The only single issue I had was that the box the base came in did not have a sync cabled included even though it was marked as such so I had to reschedule another appointment with Mattress Firm to have guys come with another sync cable to set it up.

The entire time, Chris and another woman at the Brea location were in contact with me to setup my appointment and made sure my order was completed and didn't just ignore my missing issue. The service at this place is seriously top notch and I bought an additional 10 year warranty because of it.

Amazing service, great prices and a really good selection of mattresses makes Mattress Firm the best possible place for all your mattress needs. Thanks again Chris for the...

Wanted to leave a review and especially thank Jane for her helpfulness and professionalism when we visited a few days ago. She answered all of our questions and provided her expertise. We committed to a mattress within our budget and we're super excited!

Then, we needed to reschedule our delivery to match our schedules. We called in and spoke with Jane again, who helped us reschedule our delivery. She called again to confirm that the change went through, but our phones were dead. She followed up the next day. I really appreciate her professionalism and how she handled the entire process. Thanks Jane!

EDITED on 8/25/2021: We had originally scheduled our mattress delivery for Sunday, then moved it to Tuesday to better align to our availability. On Monday, we received a notice that our mattress had not made the truck and was delayed to Wednesday.

My partner called to figure out potential solutions and was told very bluntly that there was nothing that could be done. I understand that - sometimes things are out of our control and that causes frustration on both parties. However, it was a little bit rude to be told, "I'm the only one here and I am the manager, so that's that".

When I called back, I spoke to Kristen, and we figured out a bunch of options - including the one we went with, picking it up from Whittier - that included picking up the mattress from a neighboring store or having it picked up and delivered using a third-party app. Kristen also reached out to her district manager and they were willing to reimburse us for the costs. We didn't need them to, and ultimately did not accept that part of the offer, but that was very nice of them.

Therefore, I am leaving up the 5 star review: The mattress rescheduling and the first conversation was not great, but they (eventually) did what they could and helped us out the best of their abilities. Everyone was helpful and went above and beyond their responsibilities to help us...

If you want a professional and relaxing custom mattress-shopping experience, come out to MattressFirm in Brea. Kelli and Jennifer made sure to take care of us. I was unsure how protocol would go with the current covid pandemic. Being in the healthcare field, I tend to be more excessive with my general hygiene than my friends and family. Even to my ridiculous standards, the team at MattressFirm practiced exceptional public health precautions! From regular sanitization practices to distanced checkout, it’s clear that this store makes the effort to provide a safe customer-centered experience. We started with a comfort test, and, after picking my ideal mattress firmness, Kelli and Jennifer pulled a selection of mattresses for me to choose from. Have you ever had a sales team stick with your budget with all of their suggestions? Have you ever had a sales team know you are running on 3 hours of sleep and still not try to overshoot your budget? This team saved me 42% off my dream mattress, keeping the price smack dab in the middle of my price range! I was even able to take it home that day! The time spent there flew by, which is very telling, coming from someone on minimal sleep. Thank you so much, Kelli and Jennifer, for being so kind, professional, and for ultimately providing us with a SAFE, UNIQUE, and ENJOYABLE mattress-buying...