Whitehall Inn — Hotel in Camden

This was our 2nd trip to Whitehall and this trip there were issues with customer service.|The Good and why we came back to stay at the Inn:|-Great location , very clean, beautiful gathering areas , fire pits , staff works hard to clean rooms and hotel and lastly a relaxed setting.||Negative - staff was inconsistent in friendliness and professionalism .|We had an issue with our room- it was on the 3rd floor and window unit was just turned on upon our arrival. It was extremely hot and I have asthma so I knew I could not be in this room. Also the Inn does not explain that to get to this room, that you must take a very dark, winding narrow staircase to the room . This would be challenging for a person with mobility issues or low vision - which I have. The room advertises a glimpse / view of the harbor- this was not visible due to trees and vegetation .|We requested to change rooms and they accommodated our request . It was a less expensive room but it had great stairs and a split unit air conditioner that made the room very |comfortable. |Upon leaving we asked to be credited the difference on the tower room versus the king room. The manager did not respond . We asked again for information on what the difference was between the cost of the rooms. No response. I left a message at the front desk for Paula to call me. She did not. I called and left a message for her to call, she did not. After we returned home ,I called her and requested to know what the difference in cost| of the 2 rooms were but she she did not know nor could she find that out. She then told me it was our choice to move rooms so she would not give us a credit. It was not our choice to be in a room that was not adequately ventilated . Nor was it our choice to maneuver a winding staircase not meant for someone with low vision . Please update your info and appropriately describe this room. Lastly I requested to speak with the general manager who has never called me. Very disappointing...

When you book an Inn, you know there will be quirky aspects to the stay, some you like and some perhaps less so. But what you do expect is that bed sizes used in advertising conform to standard definitions, not Inn-specific variations. We booked a Queen suite, expecting to find a queen bed (60”x80”), not a double or full bed (54”x75”). The bed in our “Queen Suite” was only 75” long. This difference was material to us. If it’s material to you, please be aware.|Also, the sofa bed in the suite has only the thinnest of “mattresses”, so it is really only passable for a very small child (under 6 or 7). It did not provided much sleep for our 12 year old.|While the windows appeared to have a second layer of glass added, you could clearly hear every noise from the street. This is perhaps part of “inn charm”, but at over $450/night, you should at least know this...

We stayed at the Whitehall for two nights in a king room. The property was well maintained and they kept some of the original touches around which was unique. They have breakfast every morning and I was impressed by the spread. Overnight oats, an egg bake, yogurt/granola, and a fresh bakery item seemed to be the staple menu and they just updated the flavors each day. For example, it was blueberry/lemon oats our first morning and pumpkin spice oats the second morning. There were rocking chairs on the front porch and a fire pit in the front yard with chairs that we enjoyed during our stay. It’s only about a 10 minute walk to town and you get to walk by and enjoy viewing older homes along the way. Parking and traffic can get busy during peak hours downtown so we enjoyed this aspect. Staff was very friendly and helpful. We really enjoyed our stay and would...