WoodSpring Suites Carol Stream - Chicago — Hotel in Carol Stream

I stayed at the hotel from 08/14/2025-08/28/2025. The General Manager Breanna is only available to reach via phone during the morning hours otherwise she is not on the property to assist properly and leaves the property to be ran by others even some who do not work for the company.

I was given a room with urine and bloodstains on the bed and was told by Breanna that she reached out to her regional manager but there was nothing she could do besides move my room and downgrade me from the room I was in. I declined and told her I will make it work just need extra linens. I visited the front desk on around 8pm on 08/23/2025 for those extras and no one was there to assist myself or others for hours. I walked around to see if I could locate someone and when I went back the linens were gone from where I left them. I walked to my room 316 & saw the laundry scattered in front of my door. Why bring dirty laundry all the way back to the third floor instead of bagging some fresh linens & apologizing for the inconvenience? Also how did people who weren’t staff members know what room I was in? I walked down to the lobby and there were two young women ( not employed by the hotel ) who sat behind the counter mean mugging others and stated a staff member would be available shortly.

Upon waiting and trying to find answers to the absence of lobby staff, Breanna’s sister ( Breanna told me herself this is her sister ) walked around the hallway telling everyone to “ relax my mama doing the best she can she’s trying to find someone to cover her shift now )” . I made some comments back but none were disrespectful or distasteful. Breanna’s sister then started walking around aggressively saying “ on my grand daddy grave I’ll beat anybody in here “ . I ignored her, eventually got my new key card and linens and left. The sister noticed I left the lobby and while I waited for the elevator the sister came out to the lobby trash talking myself and others while laughing with other residents of the building and even a staff member ( a young gentleman who told me he’s resided there for two years ) who wasn’t helping with the workload but hanging out with Breanna’s relatives and walking a very large pit bull trying to intimidate others.

I noticed from that moment all front desk associates besides two gentlemen were unprofessional, unwelcoming and distant during the rest of my stay. Wasn’t trying to help with any request and being completely unprofessional. On the last day of my stay I went to talk to Breanna about the experiences and behavior and she told me how the relatives stated I called them ghetto and how I threw towels over the counter disrespectfully so they threw them back in front of my room door. Breanna mentioned how she’s “ cool “ but she will fight if she needs to & how some relatives call her sister “ baby bam bam “ because she’s the same way! I’ve never felt so uncomfortable and disrespected in my life! I was a paying guest, not a family member! That is not what I paid over $1000 to experience. During my two week stay I didn’t see one housekeeper, one security & not one professional employee besides one gentleman.

After checking out and leaving the facility I spoke to Breanna the following day and she told me I was put on the DNR list for the condition of the room. She stated I trashed the room and left dog poop on the floor. This is untrue and completely biased personal opinions. She put me on the DNR list due to her multiple relatives and me addressing the unprofessionalism one day before check out.

This hotel is being ran by someone who is obviously comfortable enough with the way she’s ran things due to upper management and the owners not stepping in and only caring about selling out and a dollar. Things could’ve really gone bad if I wasn’t a grown woman who conduct myself professionally! I’ve reported my experience to everyone I can and to the state and local authorities. If you are big on integrity this isn’t the place to be! Another example of how bad things have gotten here in this country and...

Upon arriving our first week, I was greeted by a very sweet front desk lady. Sad to say that would be the only time. Then we found out that I could not leave my sons there to work or go on interviews, never heard of this before. They are 14 and 16, and more mannered than most adults and certainly more mannered than the two females that were at the front desk when I paid for our second week. We came to the front desk and one would not even look at us, she was at the register, the other asked ‘ you checking out? ‘ I said well, out and back in, we are staying an additional week, She loudly says ‘ oh hell no , uh uh, no, you staying in that room, we aren’t cleaning it! ‘ I didn’t even know how to reply. I wasn’t asking although honestly after a week, why would you not, but zero manners and the other says without looking at me, what’s the last four of your card, I don’t need those’ as I was trying to give her my driver license and debit card. They were rude and intimidating, as if we were being rude to be at the counter or to stay longer. I literally paid over $300 plus $60 for an uber, just to LEAVE ON PURPOSE, for two nights at Chicago Club the following week, as I looked up another place to stay. You lost our money, no respect, period. Another time, we were coming in after getting food and walking to nearby starbucks and the female behind counter literally barks ‘ you staying here! ? ! , ‘ at our backs while going through second door, obvious with key only access. Didn’t ever want to come through lobby after that encounter, NEVER AGAIN. First lady and janitor were truly great though, And the room itself and location good, you have a personnel issue, respect must be mutual and a minimal level of courtesy, guests are not an inconvenience or be intimidated by rude and loud staff, and should not be made to feel as if they are in the way, or somehow bothering your staff, what in the world do they work there for then? Nasty rude attitudes and the one not even making eye contact but being the one to make charges , also didn’t give recipes for internet, but was literally too scared to ask, didn’t want to be treated badly again. They need to find jobs outside of the customer service realm. My sons and I were horrified and disgusted. Again, my two sons that could not be allowed in room alone have way more intelligence and manners. They have never treated another human being in such as manner and surely would not were that their responsibility and paid...

This place isn't a regular hotel—it's a mirror reflecting our society's deepest housing challenges. More than just rooms, it's a lifeline for diverse individuals: families, recovering addicts, students, and workers struggling to survive on limited incomes.

Owned by a distant LLC that likely doesn't understand its residents' realities, the property could feel cold and impersonal. But its true essence lies in its staff led by Bre—the front desk staff and maintenance workers are the saving grace of this place.

They do far more than their job requires. They listen to guests with no one else to talk to, welcome children home from school with high-fives, and create small moments of warmth by decorating for holidays. Facing everything from medical emergencies to potential threats, they manage each situation with remarkable empathy, dignity and grace.

These workers are the real heart of this place—turning temporary housing into a community.

I want to give a heartfelt shout-out to Jeremy, who was extraordinary during an unexpected water leak in my room. What could have been a chaotic situation was transformed by his compassionate and decisive leadership.

The incident occurred early in the morning, around 5am, well before the front desk's standard opening time. Despite the early hour, Jeremy quickly responded when he became aware of the issue. He immediately came to our door to check on our well-being and reassured us that he was actively working to resolve the situation.

Within just 10-15 minutes, Jeremy had prepared an alternative room and personally guided us to our new accommodations. He took the time to walk us through the room, highlighting its features and ensuring we felt comfortable with the change. Understanding the inconvenience of moving, he went above and beyond by helping us relocate all of our belongings, staying with us until we were completely settled.

Jeremy's approach was a masterclass in customer service—he demonstrated remarkable empathy and efficiency throughout the entire process. His proactive attitude isn't limited to this incident; I've noticed that whenever he's around the building, he consistently takes initiative to meet guests' needs with professionalism and care.

His actions turned a potentially stressful situation into a positive experience, and I am truly grateful for his...