M Salon Suite Rental — Local services in Bloomingdale

Extremely disappointing! If there was any rating less than 1 star would have given that. I'm a new client to the place and found the place through google recommendations because of the high rating and never ending praises of the salon... which is quite surprising as the salon is nothing like I read about in the reviews, it was unsatisfactory and left me with an unpleasant visit. Starting off as with most salon you need to have an appointment and God knows the number of times I called the salon to only reach the voice mail where I left almost 4 messages leaving my details with hopes they would reach back in a few minutes, since that's what they said before sending me to voicemail. 2nd they direct you towards the famous "Alyssa" who was never available on her phone as well and said to drop in voicemail to which "she gets back immediately" 2 days have passed and I'm yet to hear from both places as "they value clients and make sure their satisfaction is met" sad to say I neither received a phone call or a simple text from the place nor did I have a satisfactory visit. Inspite of no answer from the place and the lady, I decided to walk in as I wanted an appointment for the day regardless of the time period I would've been alotted to wait. The moment I walked in there was no one to attend except another client who was with me in the waiting area. I wish I had got the name of the lady, but she was a staff person and the moment she walked In she recognized the lady sitting (assuming she was an old client) and walked straight in without glancing my way or being bothered to ask what I was there for. I waited for another 5 mins (total in store waiting time 35mins) to get up and take things in my own hands, I stood by the empty meaningless reception which was empty the whole morning beating its purpose, and finally the lady (whose name I wish I had asked) finally notices my presence and asks if theres anything she can help me with, so I tell her I'm a new client and would like to know the process of getting an appointment to get the services, and that I tried to reach the place and Alyssa but sadly ended in vain. She then without giving me more than 30 sec said I should contact the said person Alyssa cause she deals with new clients and walked away. Sad to say the place doesn't respect customers and they are left empty handed with nothing as much as to what's the best you can do to get the services that they are hired for to begin with.

I now understand the baseless empty phone calls that was because of the empty reception... and Alyssa a person who I left 5 voicemail messages only to never reach back to me. To walk in to the place with the mindset of waiting as long as it needed to get a simple haircut ,to being utterly disappointed.

Inspite of the high praise for the salon and its staff, I found the place extremely upsetting with a very shallow, self absorbed staff who only cares for old faces they recognize and dont care...

I love M Salon for so many reasons. First, its the people. Everyone is so friendly and accommodating. I love the personal touch in the private suites, but its also great if you want a quick appointment with a floor stylist you can go that way. It is a tribute to their success, and loyal clients that they were able to do the new remodel and expansion this year. So, my second reason to go to M Salon. Wow, what a beautiful location with all the amenities. It's Designer Salon feel, but reasonably priced [reason #3]. It's nice to know I always have a reliable professional to go to, one less thing to...

Pathetic experience. Sorry i have to write this, when I made an appointment on the phone I asked them if they have a hairstylist who can suggest a good hairstyle,they said yes, when I reached there I asked the hairstylist to suggest a good hairstyle she could not suggest , she was blank on that, fair enough, then I showed her a photo how I want my hair to be and she did a terrible job. Not even close to the photo I showed her. maybe it was just a bad day for her but my hair has been messed up....