The Whitehall Hotel — Hotel in Chicago

I normally don't write reviews. This hotel is the worst and dirtiest I have ever stayed at. The manager Alicia is extremely rude which is an understatement. Let me explain my experience. I checked in on Sept 23rd with my son to stay for three days. They said room wasn't ready, so we checked our bags and left for the day. We returned late that night and the hotel staff gave us our room key. When we went to our room it smelled terrible and reeked of mold. We went down to the front desk and they sent up a service guy. He confirmed it smelled extremely bad and had the front desk move us to another room. The second room #2105 had an even stronger odor than the first. We called the front desk again and they sent the service guy back. He opened up the panel where the filter was and it was completely moldy. He then opened the window and put a tissue holder to prop the window open. He said that this would air out the room. So, it's now after midnight and we call the front desk again. They move us to a 3rd room which also smelled. That said, I'm tired of calling the front desk so we just went to sleep. My son has asthma so we left the next morning deciding not to sleep there another night. I took a few pics and videos of what transpired which I showed another manager (not Alicia). He looked at the pics and apologized. He also said, the service guy should have never opened the window because it's 100% against city code. I informed him that we can't stay here for health reasons and I wanted a refund for the two nights that I didn't stay. This is where manager Alicia comes into the picture. She said, she had to review what happened then get back to me with a phone call. So I call her a week later and she tells me it's under review. She never called me back. I call her a month later and she says they're still reviewing it. After not getting back to me again, I called her again. She agrees to refund me two-night (it should have been three but I'm tired of contacting her and dealing with her rudeness). All this brings us to November 20th and still no refund on my credit card. I call her today. She said, the accounting dept switched the computer system and didn't know when I'll get the refund but she'll call me back. I told her that she hasn't called me back once and I wanted to speak to someone else. While I was in mid-sentence she hung up on me. I'm beyond frustrated with how they treated me. And I'm not the first person to write how rude Alicia is... just read some of the other reviews. That said, they should have simply owned up to this terrible bad experience and refunded all my money back since it was there doing. I am attaching some pics which explain the terrible experience I had. I also have video of the service guy commenting how bad the smell was while opening the window. I will be posting this review on every hotel and google site there is. If a manager reads this you can get my contact number...

Let me start off by saying the rooms of this hotel did not look as bit nice as photos had detailed…

The most alarming issue was the window on the 21st floor that opened wide open, the shower head squeaked incessantly, preventing me from enjoying a relaxing shower, and the toilet was unusually low to the ground, causing discomfort and inconvenience.

It’s worth mentioning that I am not alone in my experience. Previous guests have expressed similar frustrations, with multiple reviews highlighting the same issues I encountered.

My recent experience at Whitehall Hotel, or should I say “Whitehell,” was utterly disappointing and frustrating. It seems that my experience mirrored the accounts of previous guests who also encountered the same issues and expressed their dissatisfaction.

From the moment we stepped into our room, it became apparent that the hotel’s upkeep was severely lacking. Holes in the curtains, ripped wallpaper, and a non-working ventilation fan were just a few of the problems that greeted us.

We tried contacting the staff about these issues, hoping for a resolution, but their response was underwhelming. They appeared not interested to our concerns and seemed uninterested in addressing the problems. Given the lack of alternative options due to our non-refundable reservation, we felt trapped and had no choice but to endure the subpar conditions.

It is disheartening to hear that previous guests who faced similar problems were merely moved from one room to another, only to have their stay further ruined. This lack of accountability and proper guest service is simply unacceptable.

Furthermore, the numerous reports of the staff’s dismissive attitude over the phone and the lack of genuine care for guests’ comfort paint a concerning picture of Whitehall Hotel’s management. A hotel should be a place where guests feel welcomed and their concerns are addressed promptly and professionally.

I strongly advise the management of Whitehall Hotel to take immediate action in rectifying the ongoing issues and provide better training for their staff on guest service and problem resolution. A responsive and attentive approach can go a long way in turning a negative experience into a positive one.

To sum up, my stay at Whitehall Hotel was nothing short of a nightmare. The neglected amenities, nonchalant staff, and lack of concern for guest comfort left me deeply dissatisfied. I sincerely hope that the management takes the feedback from guests seriously and makes significant improvements to avoid further...

WE FOUND BED BUG ON OUR PILLOW IN OUR ROOM BUT THE HOTEL REFUSED TO OFFER ANY COMPENSATION, SAYING THEY HAD AN "INVESTIGATION" AND FOUND "NOTHING" BUT WE HAD PROOF.

We were here from 5/19-5/22 in room 1506. At first glance the hotel was at a decent location, easy access to public transportation. Room was basic, with bedding appeared to be a little worn out. However, after the first night at the hotel, I got itchy bite marks on my neck and arm the following day. In the early evening when we got back to the room, my husband actually found a bed bug on a pillow of our bed. He took picture of it and we recorded a video of it moving on the pillow. We called the front desk and they said they would send someone up to check. The guy showed up at our room and indeed told us "yes this is a bed bug." We went down to the front desk and after I reported the incident, the front desk gave us a new room, 1607, and promised that they would report our case to the manager. There was no compensation offered.

We got to the new room and everything was thankfully ok until our check out. However both me and my husband have visible bite marks on our neck and arm. When checking out on 5/22, the front desk told me they had to run an "investigation" before they will conclude anything and they wouldn't offer any compensation at all, that we need to contact the hotel operational manager ourselves.

I left a message to the manager the next day after I left Chicago, but nothing happened for 5 days. I then had to call the manager again and spoke to him on the weekend of Memorial day, he told me they still "run the investigation" and would get back to me the following week.

A week went by, nothing. I had to call Best western and made a formal complaint with their customer service. I was told the manager would contact me directly again to discuss this matter. Only then I received an email the following day from the manager saying they "found no bed bug" in the room, thus they dismissed my case.

I am flabbergasted at the level of quality that this hotel offers, at almost $200/night. Very disappointed at how this hotel handled this incident, while I clearly had proof that there's bed bugs on my pillow in my room, and they still ignored it.

Oh well let this be the warning for next customer, please beware, this hotel quality is subpar, and be careful you might be the next victim of bed bug...