Park Hyatt Chicago — Hotel in Chicago

This is not a 5 star hotel. Not by any stretch. I don’t recommend staying here.

We recently stayed for 2 nights (was supposed to be 4 but we left early due to what I’m going to get into below). Booked a Gold Coast suite but upon arriving, since our room wasn’t ready we upgraded to the Dusable suite (PAID upgrade by the way, not free).

We have stayed previously, and while I think they did a good job with the room renovations..everything else feels low quality. We didn’t love staying here previously but the rooms were nice and location was good.

From the moment you pull up, this doesn’t feel like a 5 star hotel. The parking and welcome associates outside are atrocious. No one even helped us get our bags out of the car. Then when you go in, check in is also bizarre and staff are inexperienced and aloof. This feels like you’re checking into a Radisson. They only renovated the actual rooms so that’s why everything else is tired (even the elevators have worn buttons and are dated). Lipstick on a pig type scenario.

BUT let me get into why we left this hotel. On our 2nd day there, my husband and I were resting in bed- had the privacy light on and door locked. Suddenly, we hear what we assume is the door open and a man talking IN our suite. Since my husband was in his underwear, I quickly got up and ran over to the door asking the man why he was in our room. He was stumbling over his words and couldn’t tell me at first. I asked him sternly if he saw our privacy sign. And he went back out and looked and said “oh ok sorry” then proceeded to tell me he was there to “bring the top of a soap dish” as he holds a little wooden piece. I close and lock the door and immediately call guest service on the hotel phone. I call THREE times and no one picks up. I then put my clothes on and go downstairs to speak to a manager. A light spoken man named Shawn comes to speak to me. I tell him what just happened and he says he will look into it and he’s sorry to hear that. So helpful, thanks. Housekeeping later texts me to say the man that entered our room unannounced was meant to go one floor down. We were so insanely uncomfortable and didn’t trust leaving our pricey items at the hotel or even being there after that.

Listen, We don’t believe the bit they tried to sell here. My husband and I truly believe that man thought we were out and was coming in to scope the room out. We were staying in the highest suite below the presidential and this happens?! We got really off vibes just immediately. The housekeeping staff seems extremely suspicious.

We check out the next day, no discounts to the room or valet for what occurred. Then a couple hours later my husband realized he left his MacBook charger in the suite. He calls and they say they don’t have it but they will check and call him back. No one even bothered to call. He had to go buy another $150 so he could work. The lack of service, accountability and professionalism is unacceptable. We have stayed in much less hotels when we were younger and never ever had an experience like this.

To put the nail in the coffin, I emailed Shawn the manager over there to express my upset about all the above and no response. Again, I didn’t know we paid thousands of dollars for 2 nights to stay in a holiday inn.

If you value privacy, service and you travel with expensive items,...

I have spent several nights at the Park Hyatt Chicago. ||The ‘soft product’ (service) has been exceptional, as expected from Hyatt’s top brand.||The ‘hard product’ has several issues which resulted in downgrading my opinion of my stay as being very good, instead of exceptional. I was missing the ‘wow’ factor that I have previously experienced at other Park Hyatt properties.||The Park Hyatt is located right next to Michigan Ave, aka the ‘Magnificent Mile’. The closest subway station is ‘Chicago’, on the ‘Red’ line. Walking distance is less than 5 minutes. The ‘360 Observatory’ on top of the Hancock tower is across the street. Plenty of restaurants and high-end retail are nearby. A ‘Walgreens’ is across the street as well. ||There is a fire department station near the hotel. During the day/evening, it’s quite common to hear the fire truck/ambulance sirens blaring. My room was facing the water tower and lake (splendid views) and the noise was annoyingly noticeable. The good news is that the emergency vehicles did not sound their sirens at night, so my sleep was not disturbed.||Unfortunately, the hotel walls did not provide adequate insulation from the adjacent room as I did hear the next-door guests on more than one occasion. ||My room was very large and well-appointed. The room is modern with neutral tones. The room layout ‘wastes’ a lot of space with a long corridor. The blank white walls made me wonder why the hotel didn’t use the space to enhance the room’s décor. A padded window perch allows a comfortable sit by the window and observe the splendid views outside.||The bathroom is large, with 2 separate vanities and a huge walk-in shower and stone bench. The shower water flow was a weak for my liking. There are 2 buttons on the shower wall enabling simultaneous flow from the rain head above and the wand. The superb toiletries are from the luxury brand ‘Le Labo’.||I found the bed to be very comfortable. ||The Wi-Fi worked very well.||The room’s HVAC unit is very quiet. ||The room safe is more than large enough to accommodate a 15” laptop. ||Unfortunately, the room’s fridge is solely used as a ‘mini bar’, leaving no room to keep your food/drinks cool. As a ‘Discoverist’ tiered guest, I was provided with plenty of spring water bottles every day. ||The hotel has a large fitness room, lap pool, hot tub, and steam room (the steam function is very loud). During my visit to these facilities, I practically had them to myself. ||I had breakfast at the Nomi restaurant. It was very good and, expectedly, expensive. | |To sum up my stay, the Park Hyatt’s excellent service lived up to its name. Unfortunately, that was not the case for other features of the hotel. While VERY good, this Park Hyatt hotel felt more like a Hyatt Regency in East Asia. Considering the cost of my stay, I would opt to try other luxury hotels in the city that might justify...

I have spent several nights at the Park Hyatt Chicago.

The ‘soft product’ (service) has been exceptional, as expected from Hyatt’s top brand.

The ‘hard product’ has several issues which resulted in downgrading my opinion of my stay as being very good, instead of exceptional. I was missing the ‘wow’ factor that I have previously experienced at other Park Hyatt properties.

The Park Hyatt is located right next to Michigan Ave, aka the ‘Magnificent Mile’. The closest subway station is ‘Chicago’, on the ‘Red’ line. Walking distance is less than 5 minutes. The ‘360 Observatory’ on top of the Hancock tower is across the street. Plenty of restaurants and high-end retail are nearby. A ‘Walgreens’ is across the street as well.

There is a fire department station near the hotel. During the day/evening, it’s quite common to hear the fire truck / ambulance sirens blaring. My room was facing the water tower and lake (splendid views) and the noise was annoyingly noticeable. The good news is that the emergency vehicles did not sound their sirens at night, so my sleep was not disturbed.

Unfortunately, the hotel walls did not provide adequate insulation from the adjacent room as I did hear the next-door guests on more than one occasion.

My room was very large and well appointed. The room is modern with neutral tones. The room layout ‘wastes’ a lot of space with a long corridor. The blank white walls made me wonder why the hotel didn’t use the space to enhance the room’s décor. A padded window perch allows a comfortable sit by the window and observe the splendid views outside.

The bathroom is large, with 2 separate vanities and a huge walk-in shower and stone bench. The shower water flow was a weak for my liking. There are 2 buttons on the shower wall enabling simultaneous flow from the rain head above and the wand. The superb toiletries are from luxury brand ‘Le Labo’.

I found the bed to be very comfortable.

The Wi-Fi worked very well.

The room’s HVAC unit is very quiet.

The room safe is more than large enough to accommodate a 15” laptop.

Unfortunately, the room’s fridge is solely used as a ‘mini bar’, leaving no room to keep your own food/drinks cool. As a ‘Discoverist’ tiered guest, I was provided with plenty of spring water bottles every day.

The hotel has a large fitness room, lap pool, hot tub and steam room. During my visit to these facilities, I practically had them to myself.

I had breakfast at the Nomi restaurant. It was very good and, expectedly, expensive.

To sum up my stay, the Park Hyatt’s excellent service lived up to its name. Unfortunately, that was not the case for other features of the hotel. While VERY good, this Park Hyatt hotel felt more like a Hyatt Regency in East Asia. Considering the cost of my stay, I would opt to try other luxury hotels in the city that might justify...