Mira Couture — Local services in Chicago

I had a good experience picking my dress at Mira, everyone was super welcoming and nice. However, when it came to my last few fittings everything changed. They became rude and dismissive during my fittings- even my family and friends that came with me to my fittings noticed. I had read reviews of other brides that had this same exact experience during alterations, and I wish I would have listened to them.

To start, the bust of my dress was ordered 3 sizes too big. I had 4 fittings that started 2 months before my wedding, and every time I went in they continued to make more alterations to the bust because it still did not fit properly. My consultant would always wave off any of my concerns and would tell me that by the next fitting it would be all fixed. My second to last fitting was 4 business days before I had to fly out for my wedding. I expected to have my dress perfectly altered so I could take it home, but instead, the bust was completely the wrong shape. I should not have had to pay for the time that was spent altering the dress to correct that. They were pretty rude about it, and I was so stressed that my dress was not going to be ready in time. They made it really difficult for me to schedule my last fitting, and were able to “squeeze me in” for my last fitting 2 days before I had to fly out for my wedding. When I went to pick up my dress, I was so disappointed to see that the bust was still too big. I told this to my consultant and she waved me off by saying that's how the dress was supposed to fit. At that point there was no more time to get it fixed, and I was super frustrated. Again, I did not feel like they took my concerns seriously. In my wedding pictures you can see the inside padding of my dress because of how big the bust fit. I also had to wear my straps off the shoulder because the dress was digging into my armpit. I was so stressed knowing how close my last fitting was to the day I had to fly out, and did not feel like my consultant did everything she could to ensure I had a perfectly fitting dress.

My bridal consultant also assured me she would let me know when I was getting close to the alteration hourly minimum when I signed the alteration contract, only to find out they exceeded this by 60% and all they had to say was “oops” and laughed it off. Totally unprofessional - I felt ripped off and disrespected. Yes I asked for a few customizations, but most of the time spent was working on the bust that was ordered way too big from the start. If my dress fit like a glove, I would not have minded paying so much money for alterations.

Mira is a beautiful boutique with amazing dresses and I’m sad that my experience ended the way it did. Trusting Mira with alterations was the biggest mistake ever. I would not recommend getting alterations done here. Find a seamstress somewhere else that won’t overcharge you and still leave you with an ill fitting dress on your wedding day. Getting your wedding dress should be a happy experience, not one that ends in tears on your way home from picking up your wedding dress.

From what I have seen with other reviews, they try to respond to each of these negative reviews with condescending comments trying to justify their error to make it seem like it’s our fault we had a negative experience with them, which I find just find even more...

I said yes to my dress at Mira. I booked my appointment about 2 months in advance and read a few reviews that the store was hard to find. To clarify, it is on the mezzanine level. If you are standing at Starbucks the entrance is past the cupcake place and the dog store and down a hallway to an elevator.

We went the afternoon before just to find it and met our consultant, Khrystyna. She was instantly very welcoming and made us feel right at home as did the other girls in the shop. They even let us look around and answered our questions.

We arrived the next morning and she already was picking out the dresses we told her that we loved yesterday and let us look around more. Graciously adding multiple dresses to my collection in the fitting room. A few people from my party where running a little late due to traffic so we decided to start with a dress that wasn't my favorite but I wanted to try! khrystyna was very easy to talk to and was a great helper in the fitting room especially for my first time trying on dresses. She made me feel very comfortable. Needles to say I fell in love with the first one I tried. Mira was even in the store and chatted with us for a moment.

I had two more appointments and being this was my first I didn't want to cancel them because I didn't know what else might be out there. We attended the other appointments and found a dress that was a completely different style that we liked but didn't have the same reaction as the first at Mira.

I decided to call Mira couture and see if they could get me in quick the following day to try on the dress once more before I left town. They got me in within the hour that I called with Khrystyna my original consultant. She again greeted me with a big smile and hug and pulled the dress once I said I had to try it once more. We got right into the fitting room and slipped right into it. I only had the mother of the groom with me this time and walked out just as excited as the first time I had it on. An emotion that I didn't have with any other dress.

Need less to say I was in the store for another 45min just wearing my to be dress and chatting about all the possibilities. Mira was in house again today and came to congratulate me with a hug! There isn't enough good that I can say about this bridal shop. I felt like a princess and everyone was extremely nice. My dress was even less than my $3000 budget. The selection is everything from simple to beads from head to toe. I cannot wait to go back...

It’s taken me almost 6 months to be able to write this review because of the nightmare I experienced. After purchasing a dress and trusting their “expertise” during the alterations process everything turned into a nightmare. They suggested an alteration I was very against and hesitant about. The seamstress looked me in the eye and promised they did this all the time. I trusted them and after a month came back for my second fitting. My dress was completely ruined. It no longer fit me at all, the top was completely different and was falling off my shoulders. I was sobbing and clearly upset. Once again they promised to fix the problem (which I told them wouldn’t fix the problem and would only create a new one. Everyone told me they knew what they were doing and trust them)…… we had one more fitting because my wedding was now 2 weeks away. My best friend (who had been with me at every appointment) had to pick the dress up and drive it to me in Indiana (where my fiancé and I moved for work- I had made 4 trips back to Chicago after moving to go through this process.) 3 days before my wedding I was finally able to try the dress on after they assured me everything was fixed. My now husband heard me sobbing from upstairs at my sisters home because of how poorly they did. This was the worst my dress looked and was not tailored at all. In fact, it had never looked so bad. We had to find someone in Indy to fix this with no time. I ended up the morning of my wedding at a new seamstresses home not knowing if I would have a dress to walk down the isle in. We had paid for the alterations at Mira and now had to spend even more to fix the mess they created the morning of my wedding. This amazing woman we found in Indy was able to fix my dress in hours and make it as close to perfect as possible. She would go on to write an article about how poorly of work Mira did and how horrible it was to do this to a bride. After my wedding my husband called and spoke to the owner of Mira….. she’s a horrific women who needs to find a new industry. She took zero accountability and offered nothing to rectify the situation she admitted after my 3rd fitting was their fault. BUYER BE WARE- this women will not help fix any issues they create. It’s bad business.

I pray no bride ever has to go through what I did. They turned the best day into the most stressful nightmare you could...