Patagonia — Local services in Chicago

Review Update 4 star: I was able to get on the phone w Miles, he went above and beyond to make sure that this was reordered and scheduled delivery for Thursday. I would do a 5 star but the fact that the company makes the executive decision to cancel an order with written communication bothers me. When you check the status online it still says "being processed" not canceled. WTH that's the least you can do is update my order status so I can get some sort of understanding. They flagged it bc the billing zip didn't match the delivery address, I understand but I have a traveling CEO and order gifts for people all over the world. Please take this into consideration.

First review 1 star: I am LIVID right now. I placed an order online Monday, 4/4 for it to arrive without fail on Thursday, 4/7. They canceled my order on the same day bc they thought it was a fraud. I didn't receive a call nor was there any email communication about it being canceled. If I can do zero stars I would!!! The online representative was not helpful and quickly end the conversation without me getting to reply if I was done...

Every Patagonia store has friendly and knowledgeable staff who stand behind their products. I was just visiting to check out some of their winter clothing and the men and women working there were incredibly helpful in providing suggestions to meet your wants and needs rather than selling you the most expensive item in the store. As with all clothing, I recommend you visiting the store to try on what you are interested in to get the proper sizing. If they do not carry what you are looking for, they offer free shipping to your door and you can conveniently order from within the store. Patagonia also has their Ironclad guarantee, which means if there is any problem or dissatisfaction with whatever your purchase may be, you can be rest assured you can get your item repaired, exchanged, or refunded at any point in time after...

It was my last day in Chicago, and I was determined to pick up a few items from Patagonia. I arrived at the store just 15 minutes before closing, fully aware that it might be a bit inconvenient after a long day. Despite the timing, I was greeted with some of the best customer service I’ve ever experienced.

Sam assisted me with impressive product knowledge and a friendly, patient manner. He never made me feel rushed. I had time to think, compare, and make the right choice for me. Logan was also coordinating behind the scenes with Sam, ensuring my purchase went smoothly.

In the end, I walked away with a Nano Puff jacket and a sleek water bottle, perfect mementos of my trip to Chicago. Thanks to the team, what could have been a stressful last-minute stop turned into a truly...