Hampton Inn & Suites Yonkers - Westchester — Hotel in City of Yonkers

A mixed bag at this Hampton Inn. Arrival was strange: no external lights anywhere. We passed the entrance for the hotel because the sign was not lit. The parking lot was completely dark. I saw someone walking from their car with a cell phone flashlight. We thought there was a power outage, but no, just no lights on. It did not seem to be an unsafe area, but the lack of any lights anywhere was like nothing I have ever seen at a modern hotel in a city.||At check-in, I was told that my online checkin through the app “didn’t take,” and I was asked for my credit card. I know providing one is standard practice, though I had prepaid for the entire stay in advance. However, what was the point of checking in with the app? Apparently, it did “take” because the room I had selected was what we were assigned, and my name was on the TV of the room as an Honors member.||The room itself was clean and spacious enough. Beds were very comfortable. It was a little chilly in the room: the fan was going from the A/C unit, but the wall thermostat did nothing to change the temperature.||There were not enough towels, but a visit to the front desk was all it took to remedy that. The person who gave me the towels was polite and friendly. The towels were also of good quality.||The room was quiet, and darkening shades kept the room nice and dark overnight and into the morning. My wife said she heard someone vacuuming very early in the morning (before 7), but I did not hear this.||Bathroom was clean and bright, and all fixtures worked well.||While we were able to find a seat at breakfast, they had trouble keeping up with replenishing food. Trash can was overflowing, and someone’s spilled coffee on the floor was there for some time before it was cleaned up. There were two waffle maker machines, a toaster, and muffins, bagels, and spreads. No fruit, though. There were remnants of sausage and eggs, but sausage was not replenished during the last half hour - 40 minutes of breakfast. Sliding doors closed at 9:50, and no more visits to food area were permitted after that.||We had looked forward to using the indoor pool, but the door to the pool area was locked. (It looked nice from outside the door, at least). I confirmed that the door was locked during hours which the sign indicated it should have been open.||I appreciated the comfortable bed, free breakfast and free parking, but the stay overall could have been better. I would possibly consider staying again, but I would also consider...

We are honors members and always stay at Hampton Inns. In the past we have stayed at the other Hampton in Yonkers but we decided to give this newer hotel a try for a 9-night stay. Check-in went well - acknowledged as members etc. So the cons: only 2 bath towels, 2 hand towels, 2 wash cloths, 1 roll of tp (we spent the rest of our stay requesting more even when we had housekeeping in), the breakfast area didn’t have enough seating for the amount of guests there, only 1 waffle maker was out until the last morning when a second suddenly appeared, the food was semi-passable. The garbage containers were always filled to capacity causing a mess. Then two days before we were to check out we received a call at 8 am informing us that we would need to move that day by noon to another room as our floor was to begin reconstruction. This was the first we were hearing about this. We had to postpone our plans at 11 am and missed the free breakfast downstairs as we had to rush packing our suitcases to be ready for the move. This then became a comedy of errors as the front desk kept saying the new room was not ready but our floor soon filled with construction workers and the room next to us began being torn apart. The hallways were full of carts for the demolition & huge canister of supplies. Finally after going personally to the front desk and telling them we just needed a room with a bed as we were late for our event (we had 2 double beds in our room) they mentioned that they could give us a suite a floor above with one bed which we took. We had to live ourselves. The new key had issues the entire time we were there. But wait there’s more - the new room wasn’t truly finished - the sliding door to the bathroom wasn’t properly aligned so it couldn’t be closed, there was a 3 inch screw left on the couch, a light fixture in the bathroom was 1/2 way out, the tv was on a t-shaped table/desk at an angle that it was difficult to watch from the bed or the couch and the side of this table had a door which contains the three wire racks that pull out on tracks so you can store your clothes in them but it couldn’t open all the way due to the table being so close to the wall not allowing the door to open. This table/desk is massive & heavy so we couldn’t move it. |To make matters worse they only gave us $32 off for one night!||We are disappointed with our stay and will never return to this property. We wrote a comment to Hilton Honors but have yet to hear...

The owner or CEO had customer service in mind when they came up with this master plans for the Hamptons. I am amazed. The Hamptons never fail to amaze me. I came here to visit as I often do and somehow I found the Hamptons And the Hampton here is identical to the Hamptons in Florida. Customer service... Superb. Cleanliness... Superb. Hospitality... Superb. Food... Superb. Rooms... The best in the game. What amazes me is that, I have been to other hotels here in New York and they are pale in comparison to the hotels in Florida. I don't care if it was the Ramada or whoever. The hotels here in New York are different from the hotel's back home. EXCEPT. . .the Hampton Inn and Suites. I could not believe it! I just could not believe how the customer service, the food, the building layout, the hospitality, the cleanliness, is absolutely the same at all the Hamptons. I'm wondering if one person trains all the Hampton employees all around the world. Because it is just so strange to me how you get the exact same everything in any of the Hamptons you walk into. Whenever I would come out here and check out the hotels, I was always told that this is New York. What you get is the best of what they got. And that's so not true. I have learned that that's not true. Because the Hamptons carry their name it with the same customer service, cleanliness, hospitality, everywhere that they are. And if the Hamptons can do it other places can do it as well. I used to wonder why some hotels with the same name we're different from the other hotels with the exact same name. And I came to think that maybe different franchise different owners etc etc. But I am sold with the Hamptons. I do not care how far they are from my base location in any state around this world I go to... I will be staying at the Hamptons. You know what you get at the Hampton; you know what to expect at the Hamptons. And I really appreciate that. I just love to Hamptons and the staff no matter what Hampton you stay in, there all the same . . . hospitable hospitable hospitable hospitable and superb customer service. Thank you Hampton Inns & Suite for creating an idea...