Staples — Local services in City of Yonkers

I visited this location on Aug 17th 2018. I arrived around 10:50am... I was there to exchange some ink that one of their associates recommended as compatible with my printer. It turns out that it was not compatible. I am well aware that everyone makes mistakes, however when I visited to exchange my item, the two managers on duty completely dropped the ball in rectifying the situation.

The first Manager named LIZ did not even look at me when she arrived to the counter, she did not address me at all, we never spoke. She only spoke to the sales associate... she then called over another manager named RITA. Now, I’m not sure why Rita could do what Liz couldn’t if they were both managers... but okay.

Rita then comes over, and while I am getting the model number for the sales associate, Rita begins saying “Oh this is used... oh there’s nothing I can do with this... oh I need your debit card...” keep in mind, this is WHILE I am CLEARLY trying to get the model number for the sales associate. So now as the customer, I’m flustered. She sees me in the middle of that and continues to speak to me with her nasty attitude. After I asked her to give me a second, I proceed to explain to her that 1. It was NOT used & what my issue was.... which she CUTS ME OFF to tell me “there’s nothing I can do without your debit card.”

Now, while I completely understand that a policy is a policy, I am also aware that there’s a way to state your policy while also being receptive to what the customer has to say. I am a store manager for a company who values customer service and if I ever saw my employees in that type of interaction, it’d be a BIG problem. That’s unacceptable. Cutting me off while I’m speaking is simply rude and disrespectful. Even if there was absolutely nothing she could have done for me, there was still a way for her to show me that I am valued as a customer. I teach it to my employees everyday.

I really hope this company is not one who values customer service because if you are, Liz and Rita really dropped the ball today. Not one “sorry” was given. They made me feel insignificant and unappreciated as a customer (the reason they have a job)

Let’s not forget that I was only there because THEIR associate suggested the wrong ink! And I was willing to overlook that because as a manager, I understand people make mistakes. Liz and Rita showed the 3 associates that were present at the moment that their behavior was acceptable and tolerable. If that’s how the managers treat their customers, I could only imagine what the associates do.

I am highly disappointed as a customer, and a woman in the...

Two stars because the printing is always fine. Also, the employees who know about printing are knowledgable and super helpful. The last few times I have been here, they have been so understaffed and it seems like the knowledgable staff is all gone. There is a manager who is clearly overstressed, overworked and can no longer hide her anger and frustration from her face. The phone rings constantly, and today, there were two people in the mail area waiting, one worker helping a customer working a machine. Another worker, quite pleasant but needing help on a machine and not working on something for anyone standing in line. The aforementioned manager is very busy making sure the signage for the latest deal is hung and pretty. When the worker asking all the questions finally came to help me it turned out my order is not ready, in spite of the fact it was promised Saturday and it’s Monday afternoon. They agreed to finish it right away. I asked to make sure my laminated posters were trimmed to the proper size and both the worker and the manager looked at me as if I had 27 heads and proceeded to argue with me about it while the line behind me is now five people and one of the two mail people is being helped and the other still waits. Now 25 minutes later, he is still trimming my posters (should be a 30 second job) and the rest of my print job has not been touched…45 minutes after I arrived. And more than 40 hours after the job was promised. I am going to try to find out how to get shot this in the future. Ten minutes later still, I am in my car with my trimmed posters and letter sized flyers. The manager and I apologized to each other and she assured me that the rest of my order would be ready later. Staples, if you don’t figure out how to do better staffing, I may choose to spend MORE to get my job done quickly and...

Shae at the print counter clearly lacks both basic customer service skills and professionalism. I tried to place a poster order online, but the upload didn’t go through. I called the store to explain I’d be emailing the files—something I’ve done before without issue. Shae abruptly tells me they only process emailed orders for in-store customers, so I sent the files and headed over.

Once there, Shae sarcastically tells me I’ve “stepped back into the ’90s” and claims no emails were received—despite the fact I sent them at 9:39 a.m. Her exact words: “Just because you sent them doesn’t mean we got them.” I resend the files, wait around, and 20 minutes later she finally returns saying one file arrived but not the others. No apology, no accountability—just attitude.

She was also unnecessarily rude to an elderly woman waiting behind me, which was appalling. If you don’t like dealing with people, Shae, maybe don’t work a front-facing job.

I left without placing the order because the interaction was beyond frustrating. We won’t be giving this store any more business as long as she’s working there. No one is leaving here having a good day. She’s insures everyone leaves here feeling as bitchy as she is. They way she spoke to that elderly woman. Like the woman didn’t have a brain cell. you are lucky she wasn’t my mom. Put shae in a back...