Mattress Firm Countryside — Hotel in Clearwater

Review update after 4 months, see below.

Buying a mattress is more then reading reviews and making a budget. This I learned after making the same mistake so many times. Having a knowledgeable sales team makes all the difference. Scott and Jay worked together to make sure I left satisfied. Jay heard me say my bed was causing me back pain and he was truly committed to helping me relieve this pain. Having Holiday sales and 0% financing available put the icing on the cake. New bed was delivered next day. 💤🛌👍 Thanks to Mattress Firm and the sales team at the Countryside location, we now have a bed that will give proper support and help ease my pain.

**Update after 4 months bed still much too firm, didn't get the relief I was hoping for. Not able to sleep more then 6 hours without waking up with more pain and stiffness. Mattress feels well made, hopefully will break in and become a good investment. Still owe over $4,000. Even tried walking on it (as suggested by Scott) weekly when sheets are in washer, hoping it would loosen up and break in the layers.

**Would not recommend anyone feel pressured into the mattress cover and sheets as the quality is poor. Cover is fine but one can be purchased much cheaper elsewhere. Just be sure to purchase a nice one that won't void your warranty. Bamboo sheets although were nice to start, already thinning and almost tearing in areas, shrunk immensely. (Even following directions) Those are now spare sheets in a drawer. Anything sitting in a drawer is no good investment. Wet bamboo is the strangest feeling, when they come out of the washer it's hard to imagine they will be soft when dry. Soft they are indeed, just not durable and did not help make bed more comfortable or cooler. But boy were they convincing when selling these to me, so I fell for the gimmick. Retailers all need to have an item that is pure profit, I just didn't see this...

Back in October, I wandered into the Countryside Mattress Firm to test out some hybrids with the idea of seeing what I liked, then buying something cheaper, but hopefully similar, online. Then I met Randal! Mattress Firm needs to do whatever it takes to keep this guy around, let me tell you! He is personable, knowledgeable, and really works with you to help you find what you like and don't like. He spent a considerable amount of time with me.... and then I left. Came back two weeks later with my husband and he helped us again - again spending quite a bit of time having us try out several beds to get a feel for what we wanted. And again - we left. We went home and talked and decided it was a big enough purchase to warrant the expense and be assured we were getting something we liked. And we were very impressed with Randal's customer service! So, two weeks later we made sure Randal was there and went back to purchase! We got our bed and I actually did not like it. Slept on it for 26 nights, went back to plead my case to Randal. As soon as I told him I was unhappy, he didn't need any details and was ready to make it right! That is great customer service. I made my choice on a replacement with no hassle at all, got it, and LOVE IT! I made sure to go back to the store and thank him and let him know this was a good choice. Finally, If Randal had not been so helpful on my very first visit, I never would have made that 2nd trip back to the store. That is the power of a great...

I went into Mattress Firm to buy a memory foam pillow just a little before closing time this past Tuesday evening, 8/18. Jeff, who was the only person working, was so helpful, professional, and friendly. Another customer walked in and he somehow managed to help us both at the same time without missing a beat... I’ve never seen that ability in a sales or customer service rep before.... what a rare talent! The only memory foam pillow they sell in the store, all others need to be ordered, is the Tempurpedic Memory Gel Foam COOLING pillow. It was $99 ($105 after tax), and I hadn’t planned on spending that much money. But, I REALLY wanted one and didn’t want to order & wait, so I bought it. I bought the “Extra Soft” one. And..... OMYGOSH!!!!!!! This pillow is THE BEST PILLOW I HAVE EVER SLEPT ON IN MY LIFE!!!!! It was definitely worth EVERY PENNY!!! I am actually surprised, after seeing the cost of so many others online, that are way more expensive, that this one doesn’t cost more! I hate to get up! And can’t wait to get in bed now! Lol, and I even think about my pillow during the day! Haha No more waking up with a neck ache for me! I will never buy a different pillow again, and I’m getting my daughter one, who is as big of a nut-case as me when it comes to the pickiness of buying a pillow, same store, same Jeff, lol, for Christmas. Thank you,...