Radisson Hotel Atlanta Airport — Hotel in College Park

Our car, and 4 other cars, were broken into overnight. Glass shattered out. We found out by going to our car in the morning, where some guys were sweeping up glass. Then we saw our car. They said the front desk already had a police report. So we went to the front desk, where the worker did all she could given the manager wasn't on site (it was like 9:30 am). She gave us a card with the police info and said the manager would call us, and that she didn't know "what the hotel would be doing for" everyone who got broken into. (There is usually a parking fee of $18. For what? Hmmm.)

We went back out to the car to assess the damage, and decided to call the police ourselves because the robber left a cell phone in the car. Found out from one of the other victims that was sweeping out their car that the incident happened around 2am, that the front desk had video. Don't know when the cops came, but it had to have been hours before we saw it, since one of the victims had already left, and the hotel had a case number. Well, they also had our vehicle info but hadn't bothered to contact us. So our open car had been sitting vulnerably for hours...

The new cop came to see our car, and was great. We were able to find a place to fix the window right away. We went about our day.

Got back to the hotel for night 2 and approached the desk worker. He may have been the manager. When we mentioned we were one of the victims from the break in last night, he just said very callously "did you park out front"? It felt like those desk workers/maybe manager, didn't care. They hadn't called us during the day to check in or offer anything.

We went back up to the room, rested for a few hours, and decided we actually didn't feel safe enough to stay here, so we were going to check out and just go home. At the front desk on the way out, we told them how we were upset with the customer service, how we didn't feel safe, and left. They all kind of acted like they didn't know what to do, but empathy wasn't in the cards. Just a fake "sorry"...

So, we filed a complaint with Choice. We had used our points on this stay, but ended up paying $300 out of pocket to fix the window, and all they could say was sorry.

Do better. How about you put up a gate? If you are charging $18 for parking, a certain level of safety is expected. Also, train your employees on how to handle this sort of thing. Put in place a protocol where you notify your customers. You could have been more convincing with a real apology, and talk to us like human beings?

If you have time to share the video on and pics on a group chat (which they did), then you had time...

This hotel is the definition of negligence, indifference, and completely unacceptable customer service.

On the night of July 11th, five cars, including mine, were broken into in the hotel’s parking lot. Staff were fully aware of the incident and even discussed it in a group text among themselves, but not one person bothered to contact me, a registered guest with my full contact information on file. I discovered the damage myself, hours later.

When I went to the front desk later that day, there was no apology, no assistance, no basic human concern, just a casual, tone-deaf comment: “Did you find a parking spot in the front?” That was the extent of their response to multiple break-ins on their property.

The hotel also charges $18 per night for parking and claims to provide lot security, yet clearly offers no meaningful safety, surveillance, or guest protection. What they do make sure of, however, is collecting a $100 incidental hold at check-in “to protect their interests.” When it comes to protecting yours as a guest? Crickets.

I filed a formal complaint with Choice Hotels corporate, and they confirmed reaching out to the hotel, yet no one from management has contacted me, responded, or acknowledged the situation. I also want to note that the general manager is very quick to respond to glowing reviews online, but is completely absent and unresponsive when it comes to serious guest concerns. That speaks volumes.

I ultimately checked out early, because I no longer felt safe staying at this property, especially with my child. If five vehicles can be broken into on one night and the hotel responds with indifference and silence, it’s not a place that should be trusted to care for its guests.

I’ve already advised my coworkers and staff to avoid this hotel and all Choice Hotels properties until this matter is properly addressed. This was a total failure in safety, responsibility, and hospitality.

If you care at all about your personal property, safety, or being treated with respect, stay anywhere else.

8 days and counting without any acknowledgement or communication from the hotel or general manager concerning this issue.

At this point, I barely even expect a generic response to this review, stating that they will review procedures, do better in the future, and hope to regain my trust or business.

Update: As predicted, general manager did post a generic response, and has since removed it. Hotel still has not contacted me concerning the incident, after repeated calls to the hotel and to Choice. I've heard from the police 3 times and they got my information...

BEWARE!!!!!!!

I want to start by saying the price I paid for this room for the weekend was VERY expensive for what I received. WHERE DO I START!!! I didn't see that they charged for parking BUT they shouldn't because it's obvious cars have been broken into. Immediately parking I noticed nothing but glass on the ground in different locations of the parking lot. We checked in we get towels from the front desk as if we are checking into a Motel 6. When we get to the room my son says mom something is wrong with the tub, I go look the tub is peeling and there's hair in the stopper (I have pictures). The sink in the bathroom looked like someone had spit in it that had a cold and they tried to clean it up but wasn't successful. I received a text asking how everything was going I explained my issues and I received a text back saying someone would be with me shortly. I fell asleep waiting on someone to get back with me. We get ready to lay down now we in the suite so there's a tv in the living room and the bedroom there's only one remote. I'm thinking it's lost somewhere in the room, but I'm tired I give it to my son, and I would look for it Saturday morning. Also, you might as well as sleep on the runway because you can hear all the planes landing. The next morning, I tried to get a room at the Westin but they were all booked. I wake up and call the front desk about the bathroom and the remote. The front desk lady states she would send someone with a remote and the maintenance man had just clocked on, and he would be up in a few. An older lady bought us another remote but with an attitude she said we was only supposed to have one with two tvs.... I just slammed the door in her face because that's stupid. DO NOT WASTE YOUR MONEY AT THE RADISSON!!!!!!! Also, we didn't have face towels, so I asked the cleaning lady you know what she told me they didn't have any clean go ask the front desk associate. On my way downstairs I passed another cart and I saw a few and I grabbed 3. RIDICLOUS!!!!!!!!!!!!!!!!!!!!!!! I left Atlanta on vacation and went to Alabama where I checked into another suite with no problems, and I had two remotes for...