Wyndham Garden Columbia, SC — Hotel in Columbia

My son paid for a 4 nights for my husband and me from 1-22-26 2023 as a Christmas gift from him and his two sisters. The stay was beyond a nightmare. We had to move from the original room twice because the bathrooms were unusable. No one would answer the desk phone, so I had to walk to the desk through a long, cold hallway twice. I am 80yrs old and have a knee replacement, so this was no easy task. The fist move my husband and son came back from my grandson’s apartment which was about 20 mins.away to move us. The next move, I didn’t want them to have come back, so I was left to do the move; the desk clerk did offer to help. I cheeked the phone in that room incase I had any other problems; it not only wasn’t plugged in, there was no phone jack. the clerk said" You’ll just have to use your cell phone" and left. We had driven from Cape coral FL 10 hrs. to spend Thanksgiving with my son and some of his family. By the time I finished moving for the second time, I was too stressed and sick to go to the dinner. I was in the 3rd room alone when I hear the door opening. Thinking it was my husband, I called out and heard sorry and the door shut. When there was no further response,I called the desk on my cell phone and was told ]the clerk had given our room key to a total stranger mistakenly: no apology. By Fri, I was feeling a little better, so I was able to spend time with my family. When we returned to our room later, we couldn’t get in the room. The clerk had deactivated the key. When we finally got in, we found that our room hadn’t been cleaned, bed not made no clean towels. By Sat. I was really starting to feel sicker, so I was not in any shape to be awoken at 3PM Sun. by the fire alarm going off. We had to sit in the cold lobby for about 45 mins. until the firemen had cleared us to go back to our rooms. During all this time I was unable to talk to the manager. Subsequently, I left messages and got an email from him stating "Hello Mr. and Mrs. Nawrocki, I am emailing from the Wyndham Garden in Columbia, to inform you that the reservation was credited and it should fall back onto your account within 3 to 5 business days. We apologize for all the inconvenience during your stay and we take all feedback seriously and will work on making the Hotel a better stay for all guests. Thank You and hope you have a wonderful day." I felt that was the least they could do since we didn’t get the service we were promised. I was so wrong weeks later they charged my son’s account the full amount and gave him without his authorization or mine a $50 credit saying we agreed to that. When he disputed it, the reply was they stayed there.Moving to another hotel certainly wasn’t an option; our expectation was that the manager would make sure we were taken care of during the rest of the stay and would compensate us for the lack of care, comfort and safety we experienced. All further attempts to talk to the manager or Wyndham customer service were useless and frustrating. I have several emails sent to the address the above email came from and one he gave an employee to go have me email him about this outrageous situation. I actually heard him talking to her when she called him to see if he would talk to me. Of course, he refused. This trip not only ruined what was suppose to be nice vacation and Thanksgiving with our family turned into as I said a nightmare. I just got a response to my review, and the manager had the utter gall to say he apologized and would take it up with “his team. However, he never addressed the fact that he told us my son’s card would not be charged, not did he offer to remove the charges as stated in the email. There was not one word of truth in his response. If there were, he would have stated that he had recinded the charges placed on my...

Another update over 1 months later still nothing from this company, no call , no email, no communication. Beyond dissatisfied with them. What is so wrong with offering a refund for a horrible stay and horrible customer service. Email attached is from my 1st post below.

Up date: After 1 week of leaving my bad review I still have not had any contact from them they obviously do not care. Don't waste your time with this hotel it's a waste of your hard earned money.

I booked 2 rooms for 2 nights. The 1st night we arrived one of the rooms key cards would not open the door so at midnight I had to go back to the lobby to get a new key card this second key card did not work so we had to get another room after traveling and arriving at midnight this is not what you want. The room we were moved to the toilet was broken and it just ran all the time we had to keep the bathroom door closed to sleep. The 2nd room I booked was fine the first night however in the morning the lights would not turn on so I had to pack up my stuff and go to the lobby to get moved to another room , the 2nd room I was moved to was 1 bed and a pull out couch not 2 beds like I booked! In this room the TV remote was missing, the trash can had trash in it and the phone did not work. This is now 2 rooms booked and we were in a total of 4 rooms still not happy with how the rooms were. Me and my daughter went down for breakfast we started making our plates and we got to the eggs and there was hair in the eggs so we threw our food away and went to the waffle house. I stopped at the front desk on my way out and asked if a room opens up with 2 beds that I would like to be moved again. I also told them if a new room did not open up then I wanted the pull out bed made with sheets, blankets and pillows so my daughter would have everything she needed to get some sleep. Well fast forward to around 8 o'clock that night. My room was not cleaned all day no one came to fix the phone , empty the trash or bring a remote to the TV, There were no covers , pillows or sheets brought for the pull out couch. I went down to the lobby again and requested fresh towels and all bedding that I needed for the pull out couch. I was handed some towels a sheet and a horrible old blanket that was a scratchy feeling ( not comfortable) I was then told they were fully booked and was out of pillows so that night no one slept decent because we had to share a bed , blankets and pillows. I filled out a survey when I checked out explaining all of this and I received an email from the General manager Neil Patel asking me to call him to discuss my stay. I called him he was not there there was a lady there that obviously knew I would be calling because she knew my name and she asked me to tell her everything again so I did. She said she would speak with Neil and that one of them would call me back. Well this email was August 12 I called on the 13 , I have emailed 3 times since and I have yet to get a call or email from either of these employees. I'm beyond frustrated and highly disappointed in the customer service from my stay , this all will definitely determine if I ever stay at a Wyndham hotel ever again. I should have gone across the street to a different hotel on the first night then maybe I would not have had this nightmare. The only good thing about this hotel is it was very close to the army base that I...

Our stay at Wyndham Gardens, during our son’s Army Boot Camp Graduation Our family of five stayed at Wyndham Gardens in two rooms (228 & 232) on July 17th for the emotional and significant occasion of our son’s Army Boot Camp graduation. The Positives- Outstanding Staff The staff truly made our stay exceptional. They were consistently friendly, attentive and went out of their way to check on us, answering all our questions with patience—even those that may have seemed obvious. We deeply appreciated their understanding of the emotions surrounding this milestone and their kindness greatly enhanced our experience during this important time. A heartfelt thank you to the customer service team, front desk and housekeeping staff for helping make our son’s graduation celebration special. Areas Needing Attention While we appreciated many aspects of our stay, we did encounter some issues that we hope can be addressed for future guests. Room 228: Significant mold growth in the bathroom (on the grout and ceiling). Upon checkout, we discovered an unidentified pair of sweat shorts under the sitting bench, indicating a lapse in thorough housekeeping. Room 232: Mold spots in the bathroom grout. The shower fixture was loose, pulling away from the wall when adjusting the diverter handle (though water pressure was good). The bathroom door handle was insecure—the allen screw was loose, causing the handle to detach in our hands. Parking Lot: Several potholes, one particularly deep, which could pose a risk to tires (especially on smaller vehicles). Final Thoughts We enjoyed our pool view and the excellent water pressure in the rooms. However, the maintenance and housekeeping oversights in both bathrooms, along with the parking lot conditions, were disappointing. We hope these issues in Rooms 228 & 232, as well as the parking lot, can be resolved promptly for future guests. Once again, our deepest thanks to the incredible staff who made our son’s graduation stay memorable despite the room concerns. The location was ideal—just eight minutes from Gate 4 on Boyden Arbor Rd., which was incredibly convenient for accessing the base (especially for retired/veteran/active-duty families attending...